Need to restart the sessions started before 11:40 AM

As foreseen, new certificates have been installed for eHealth value added services  (ex. BELRAI, CIVARS, CIVICS, EMSR, INSISTO, PARIS, REFERENCEDATA, RETAM, SAA, SANAC, SIPAR, SMUREG, VITALINK…) during the eHealth major release intervention this Sunday, November, 18. Partner applications using eHealth Identity Provider should have the new certificates installed.

Moreover, a necessary change was made to eHealth’s secure single-sign-on tokens. This might cause login issues for applications that retrieved such a token this morning to access eHealth core services. To ensure that your end user software takes into account the changes we made, you should restart your session by rebooting your application or computer if your session was started before 11:40 AM. Be sure that the old token has not been stored in a cache memory.

If the problem persists, contact your software provider.

Infrastructure issues – solved

UPDATE: Infrastructure issues have been solved since 20:58.

Technical issue under investigation. Users may experience serious service disruptions using most eHealth value added services (ex. BELRAI, CIVARS, CIVICS, EMSR, INSISTO, PARIS, REFERENCEDATA, RETAM, SAA, SANAC, SIPAR, SMUREG, VITALINK…) and some eHealth core services (eHealth-portal, Timestamp consult…).

The Business Continuity Procedure for insurability is active since 20:30.

Issues on eHealth Value Added Services – Solved

UPDATE: Issues with eHealth value added services have been solved at 17:55

Technical issues are under investigation concerning all eHealth value added services (ex. BELRAI, CIVARS, CIVICS, EMSR, INSISTO, PARIS, REFERENCEDATA, RETAM, SAA, SANAC, SIPAR, SMUREG, VITALINK…).

Impact of the incident on eHealth services

Users of the eHealth value added services may experience service interruptions. All basic services of the eHealth platform remain available.

Issues connecting to eHealth services – solved

UPDATE: Connections to eHealth core & value added services have been restored at 11:30. Some latency issues could still occur until 17:50. The BCP has been switched off at 19:52.

Issues connecting to eHealth core & value added services on 15/10: users could expercience slow connections and/or temporary service disruptions. The Business Continuity Procedure for insurability has been active since 11:14.

eHealth Core & VAS services restored

UPDATE 7:00 (1 October): All eHealth core & all value added services have been restored.

UPDATE 19:00 (30 September): All eHealth core services & several value added services have been restored.

Following undesired effects of a planned switching upgrade all eHealth core services and value added services are currently disturbed. Teams are working hard to reestablish normal service operations.