eHealth Status RSS feed

Incident IO300|Solved

Thu, 01 Oct 2026 14:52:54 +0200

14:49 - Teams are working to resolve the incident as soon as possible We apologize for any inconveniences you may have encountered

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Incident IO200-500 Tarif CR|Solved

Thu, 01 Oct 2026 10:15:37 +0200

08:38 - The service is back, the root cause is under investigation.

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Issues with the IAMConnect services impacting MyHealth|Solved

Wed, 23 Sep 2026 10:27:56 +0200

There are issues impacting the IAM Connect services.

The impact concerns the users of the Healthcare realm, including the https://www.myhealth.belgium.be/ website.

The technical teams are investigating the issue.

Incident - IO200-400-500|Solved

Tue, 22 Sep 2026 14:59:00 +0200

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Incident - IO100|Solved

Thu, 17 Sep 2026 19:26:12 +0200

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Disturbances impacting the Recip-e services|Solved

Thu, 17 Sep 2026 13:27:58 +0200

There is currently an issue impacting the Recip-e services. The impact concerns a limited part of the traffic. Our teams are working on a solution.

UPDATE 12:58: a workaround has been implemented. The issue has been solved.

Incident IO100|Solved

Tue, 15 Sep 2026 13:50:16 +0200

Our teams are investigating an incident affecting eAgreement for members of CM-MC, teams are working to restore the situation as soon as possible.

Incident CIN-NIC|Solved

Thu, 01 Oct 2026 10:26:55 +0200

Our teams are investigating an incident affecting BOV and TABAK where payment files no longer comply with SEPA specifications. Teams are working to restore the situation as soon as possible.

Incident - IO300|Solved

Thu, 10 Sep 2026 13:34:40 +0200

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Incident - DMG, Tarif, CHIV, Register|Solved

Wed, 09 Sep 2026 23:17:42 +0200

23:07 - CGK contacted, investigation asked

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

FarmaFlux services heavily disturbed|Solved

Fri, 11 Sep 2026 10:09:37 +0200

FarmaFlux services are not availble due to network issues including load balancing

All services are impacted:

- GFD, Patient Information Sheet and FMS consultation are not available

- PharmaForms are not available,

- Assurpharma will enter in paper-based fallback

- GFD, FMS, RaOTD uploads will be queued in teh pharmacy software

Incident CIN-NIC|Solved

Thu, 01 Oct 2026 10:26:03 +0200

11:46 - The issue has been identified. A small release is planned for 12pm to fix the issue. A confirmation will follow once the portal is fully restored. We apologize for any inconveniences

Our teams are investigating an incident affecting access to MyHealthViewer, teams are working to restore the situation as soon as possible.

Incident IO300 - instability of services|Solved

Tue, 08 Sep 2026 21:30:22 +0200

11:56 - update of impacted services

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Disturbances with the DAAS and TRIO services|Solved

Wed, 02 Sep 2026 07:47:46 +0200

There are currently issues a Daas service.

Our teams are investigating the issue.

Incident IO300|Solved

Tue, 01 Sep 2026 12:22:32 +0200

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Incident IO900|Solved

Tue, 01 Sep 2026 15:16:12 +0200

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Issues with the Pseudonymization service|Solved

Tue, 25 Aug 2026 09:55:02 +0200

There have been issues impacting the Pseudonymization service.

Issues with the Pseudonymization service|Solved

Thu, 20 Aug 2026 15:34:16 +0200

There have been issues impacting the Pseudonymization service.

Issues with the Pseudonymization service|Solved

Tue, 18 Aug 2026 14:01:56 +0200

There are currently issues with the Pseudonymization service.

Our teams are investigating the issue.

Issues with the Pseudonymization service|Solved

Thu, 13 Aug 2026 17:57:00 +0200

There are currently issues with the Pseudonymization service.

Our teams are investigating the issue.

Issues with eHealth and healthcare services|Solved

Wed, 12 Aug 2026 10:37:18 +0200

There are currently issues impacting several eHealth and healthcare services.

Our teams are investigating the issue.

The issue was completely solved from 19:45.

Issues with the Timestamping services|Solved

Mon, 10 Aug 2026 09:51:17 +0200

There are currently issues with the Timestamping services.

Our teams are investigating the issue.

Incident IO500|Solved

Mon, 10 Aug 2026 09:15:30 +0200

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Incident CHIV, Tarif, DMG, Register - IO500|Solved

Thu, 06 Aug 2026 10:46:08 +0200

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Issues impacting the Recip-e and Vitalink FHIR services|Solved

Wed, 05 Aug 2026 08:02:17 +0200

There have been issues impacting the Recip-e and Vitalink FHIR services during a planned intervention.

Disturbances impacting several eHealth services|Solved

Tue, 04 Aug 2026 13:39:56 +0200

There have been disturbances on the National Register impacting eHealth services between 11:05 and 11:15.

Incident DMG, CHIV, Tarification, Register - IO100|Solved

Sat, 01 Aug 2026 12:12:06 +0200

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Disturbances with the National Register|Solved

Mon, 03 Aug 2026 09:57:56 +0200

There are currently disturbances impacting the National Register.

Our partner is investigating the issue.

See the publication on CBSS Status for details.

Disturbances with the National Register|Solved

Tue, 04 Aug 2026 13:37:10 +0200

There are currently disturbances impacting the National Register.

Our partner is investigating the issue.

See the publication on CBSS Status for details.

Disturbances with the National Register|Solved

Thu, 06 Aug 2026 15:47:30 +0200

There have been issues with the National Register.

Issues have occurred on the 27th of July between 8:20 and 18:23.

Disturbances also occurred on the 28th of July between 9:40 and 9:50 and between 10:06 and 10:15.

There are currently issues impacting the RNConsult PersonService (used for the search of patient data by healthcare providers).

Our teams are investigating the issue.

See the publication on CBSS Status for more information.

Issues impacting the TRIO service|Solved

Wed, 22 Jul 2026 13:51:11 +0200

The TRIO service is currently unavailable.

Our teams are working on a solution.

Incident IO100|Solved

Wed, 15 Jul 2026 07:13:23 +0200

05:34 - Services impacted are GMF, Tarif and register for IO1

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Disturbances impacting the eReferral service|Solved

Wed, 08 Jul 2026 13:33:48 +0200

The eReferral service is currently unavailable.

Our teams are investigating the issue.

Issues with the RNConsult PersonService|Solved

Wed, 08 Jul 2026 16:53:38 +0200

There are issues impacting the RNConsult PersonService (used for the search of patient data by healthcare providers).

Our teams are investigating the issue.

UPDATE 12:38: following a traffic switch, errors should not appear anymore.

Following a misuse of the service by a partner, the issue occured again from 14:27.

Issues have been mostly solved from 14:47 and completely from 15:05.

Disturbances impacting the Timestamping service|Solved

Mon, 06 Jul 2026 09:31:30 +0200

There are currently disturbances on the Timestamping service.

Our teams are investigating the issue.

Disturbances with the Attribute Authority (AA) service|Solved

Thu, 18 Jun 2026 10:12:05 +0200

There have been issues with the IAM AttributeAuthority service between 14:12 and 15:12.

These disturbances concerned around 20% of the calls to the service resulting in a time out error (SOA-02001).

The issue was solved from 15:12.

Disturbances impacting the TRIO service|Solved

Wed, 17 Jun 2026 11:20:41 +0200

There are currently issues with a partner, impacting the TRIO service.

We are investigating the issue with our partner.

Disturbances impacting eHealth services|Solved

Tue, 16 Jun 2026 17:24:56 +0200

There are currently disturbances with eHealth services.

Our teams are investigating the issue.

UPDATE: issues were solved at 14:24 but new errors appeared from 15:42

Issues were mostly solved from 16:25 and completely at 17:05.

Disturbances impacting eHealth services|Solved

Tue, 09 Jun 2026 15:50:05 +0200

There are currently disturbances impacting eHealth services.

Our team are investigating the issues.

Issues with the eHealth authentication|Solved

Thu, 04 Jun 2026 15:00:29 +0200

There are currently issues to authenticate on through eHealth

Disturbances on eHealth services|Solved

Tue, 02 Jun 2026 08:45:40 +0200

There are disturbances impacting eHealth services.

Our teams are investigating the issue.

UPDATE: issues have been mostly solved from 15:40.

The incident was closed on 16:15.

Disturbances with the TRIO service|Solved

Fri, 29 May 2026 09:57:24 +0200

There are currently disturbances with the TRIO service.

Issues with the Vaccinnet 2.0 service|Solved

Tue, 26 May 2026 18:25:59 +0200

There are currently issues impacting the Vaccinnet 2.0 service.

Issues with the EMSR service|Solved

Tue, 26 May 2026 14:38:41 +0200

There are currently issues with the EMSR (Emergency Medical Service Registry) service.

Our teams are working on the issue.

UPDATE 13:40: the issue is still ongoing.

Incident CIN-NIC|Solved

Fri, 22 May 2026 08:27:33 +0200

08:18 - The impact seems to be stabilized since 7:50, no more immediate impact on all IO's, teams continue investigating and keep the situation under close monitoring

Our teams are investigating an incident affecting multiple services for all IO's, teams are working to restore the situation as soon as possible. We apologize for any inconvenience

Issues with eH2eBox|Solved

Fri, 22 May 2026 15:46:23 +0200

Update: there were issues between 10:28 - 11:04, 11:31 - 11:39 and 15:25 - 15:32.

There are issues with eH2eBox.

Incident CIN-NIC|Solved

Mon, 18 May 2026 14:37:32 +0200

Our teams are investigating an incident affecting multiple services for all IO members, teams are working to restore the situation as soon as possible

Incident IO100|Solved

Mon, 18 May 2026 11:20:23 +0200

Overload of CHIV servers, slow responses

Disturbances with the RNConsult PersonService|Solved

Tue, 12 May 2026 08:29:56 +0200

There have been disturbances impacting the RNConsult PersonService between 17:13 and 18:34.

MyCarenet Portal not available|Solved

Mon, 11 May 2026 17:29:40 +0200

MyCarenet portal not available.

Investigation is ongoing to find a solution

Disturbances with the RNConsult PersonService|Solved

Thu, 07 May 2026 10:58:08 +0200

There have been disturbances impacting the RNConsult PersonService between 10:22 and 10:43.

CPIC down|Solved

Tue, 05 May 2026 13:03:27 +0200

CPIC -> Mental Health Care and perinatal care application is down for the moment.

We are looking into it

Bonjour,

Un incident est survenu sur Mental Health Care (Bug : écran blanc, pas moyen d’encoder des prestations).

Le service technique a été mis au courant et met tout en œuvre pour résoudre rapidement le problème.

Nous vous tenons au courant dès que notre service aura fait le nécessaire.

Nous vous présentons nos excuses pour les désagréments encourus.

Beste,

Een incident heeft plaatsgevonden op Mental Health Care (Bug: blanco scherm, niet mogelijk om prestaties in te geven.).

De technische dienst is op de hoogte (gebracht) en werkt er hard aan om het probleem snel op te lossen.

Wij zullen u op de hoogte brengen zodra onze technische dienst het probleem heeft opgelost.

Wij bieden u onze excuses aan voor het ongemak.

MyCarenet Portal not available|Solved

Tue, 05 May 2026 11:52:24 +0200

MyCarenet portal not available.

Investigation is ongoing with eHealth to find a solution

Disturbances with the RNConsult PersonService|Solved

Wed, 29 Apr 2026 13:01:12 +0200

There have been disturbances impacting the RNConsult PersonService between 10:40 and 11:59.

Disturbances to start eHealth session|Solved

Wed, 29 Apr 2026 08:45:12 +0200

There were issues following the eHealth release to start an eHealth session for somes users.

The issue was solved from Monday 27th of April at 10:37.

Incident IO600|Solved

Tue, 28 Apr 2026 15:46:19 +0200

Insurability Generic : Low

Issues with the eHealthBox services|Solved

Tue, 28 Apr 2026 13:16:18 +0200

There are currently issues impacting the eHealthBox services.

Our teams are investigating the issue.

The issues were solved.

Disturbances impacting the TRIO service|Solved

Thu, 23 Apr 2026 16:08:32 +0200

There are currently disturbances with the service of a partner impacting the use of the TRIO service.

Our teams are investigating the issue.

UPDATE 16:30: there are still disturbances on our partner side impacting the use of the service.

UPDATE 23/04 12:00: issues are still investigated on side of our partner.

Incident IO 100|Solved

Mon, 20 Apr 2026 15:41:32 +0200

Teams are investigating impact on GMF & Tarification

Disturbances impacting the eHealthBox services|Solved

Thu, 16 Apr 2026 21:56:50 +0200

There are currently issues impacting the eHealthBox services.

The impact concerns the eHealthBox Publication and Consultation services but only the v3 version using the SOAP protocol. No impact on REST users.

Our teams are investigating the issue.

UPDATE: most calls resulting in an error since 20:39

CIN-NIC - Nippin V1 - TL, AA|Solved

Tue, 14 Apr 2026 14:29:43 +0200

We had impact today on our Nippin V1 services Therapeutic Link and some of the AA flows.
The issue has been solved in the meantime.

Incident IO 100|Solved

Thu, 09 Apr 2026 17:06:56 +0200

Responses from one Memberdata node with missing insurability facet in the response

Incident IO 300|Solved

Thu, 09 Apr 2026 17:17:16 +0200

Our teams are investigating an incident affecting multiple services for IO300 (Solidaris) members, teams are working to restore the situation as soon as possible

Incident IO100|Solved

Tue, 07 Apr 2026 10:04:31 +0200

High response times/unavailability of all flows

Disturbances impacting the RNConsult PersonService and STS services|Solved

Fri, 03 Apr 2026 10:25:59 +0200

There are currently disturbances impacting eHealth services

RNConsult PersonService
SecurityTokenService

Disturbances with the RNConsult PersonService|Solved

Wed, 01 Apr 2026 11:14:19 +0200

There have been disturbances impacting the RNConsult PersonService between 09:24 and 10:39.

Incident IO600|Solved

Mon, 30 Mar 2026 12:50:21 +0200

Our teams are investigating an incident affecting Tarification and CHIV at IO600, teams are working to restore the situation as soon as possible

Issues with the RNConsult PersonService|Solved

Wed, 25 Mar 2026 14:44:21 +0100

There are issues impacting the RNConsult PersonService (used for the search of patient data by healthcare providers).

Among the concerned services:

ConsultRN excepted for the BISS numbers
Creation of therapeutic relations
Creation and revocation of a consent
Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
MyHealthViewer
PARIS excepted for the BISS numbers
Orgadon
Tardis
eCare Qermid
MyHealth: it is no longer possible to check 'parental' access for users with children
CareLink (care relationship)

Issues have been solved from 14:32.

CoZo issues|Solved

Mon, 23 Mar 2026 12:09:50 +0100

There are currently issues with the CoZo services; the CoZo team is investigating the cause.

Issues with eHealthBox|Solved

Tue, 17 Mar 2026 14:19:52 +0100

Update 9:45: new messages are processing normally. We are currently clearing the backlog created during the incident.

There are currently issues with eHealthBox. Our teams are working on it.

Incident IO100|Solved

Fri, 13 Mar 2026 15:50:02 +0100

Due to a release at IO100 there were some issues receiving answers when calling the CHIV service for pharmacists.

This issue has been solved in the meantime by a config change.

Issues with the eHealth RNConsult services|Solved

Tue, 10 Mar 2026 15:46:10 +0100

There are currently issues impacting the RNConsult services.

Our teams are working on a solution.

UPDATE 15:40

Globally solved from 14:55, completely since 15:38

Incident IO300|Solved

Tue, 10 Mar 2026 12:14:40 +0100

Our teams are investigating an incident on most IO3 services, teams are working to restore the situation as soon as possible

Errors MyCarenet|Solved

Sat, 07 Mar 2026 14:42:55 +0100

We have an issue on our MyCarenet platform impacting 100% of services DMG, CHIV, AA, GINS and possible smaller impact on depending services like MDA (2%).

The service has been restored.

Errors on Tarif service|Solved

Wed, 04 Mar 2026 11:22:54 +0100

We saw during a period of 10 minutes errors on the Tarif service.

RCAM service down|Solved

Tue, 24 Feb 2026 22:32:43 +0100

RCAM service is completely down. Investigation is ongoing. We are trying to restore the service as soon as possible.

High Inbound duration since 7h50 - ICN - WCN|Solved

Mon, 23 Feb 2026 10:34:43 +0100

Since 7h50 we see errors on our ICN, WCN services.

Investigation of rootcause is ongoing

Disturbances with the Pseudonymization service|Solved

Wed, 11 Feb 2026 14:52:31 +0100

We are currently having issues with the Pseudonymization service.

Our teams are investigating the issue.

Technical problems with interruptions|Solved

Wed, 11 Feb 2026 12:01:15 +0100

We are currently experiencing technical issues in the Vitalink FHIR production environment.

Delays in creation of eHealth certificates|Solved

Wed, 04 Feb 2026 08:48:55 +0100

There are currently delays in the creation of eHealth certificates.

Users may receive errors when creating or renewing their eHealth certificate.

the error only occur if the second (completion) or third step (activation of the encryption) is tried less than 5 minutes after the previous step
if the user waits 5 minutes, there should be no error

This issue is currently in investigation with our partner.

IO200 & 500 Incident|Solved

Mon, 02 Feb 2026 17:12:52 +0100

Our teams investigated an incident ongoing on Tarification, in the meantime this was resolved and the service is restored

IO200, 400 & 500 Incident|Solved

Sun, 01 Feb 2026 13:12:37 +0100

Update 12:50 : Tarification is now up and running without errors as well, no other impact is noticed at the moment, teams will keep monitoring the situation

Update 11:23 : The majority if the impact has been resolved, some isssue reside on Tarification, our teams continue the investigations

Teams are currently investigating a major incident for members of IO's 200, 400 & 500

Issues with Data Attribute Service and TRIO|Solved

Tue, 27 Jan 2026 11:15:23 +0100

There are currently issues with Data Attribute Service (DAAS) and TRIO. Our partner is working on a solution.

Incident IO600|Solved

Fri, 23 Jan 2026 09:48:01 +0100

Nous avons un incident en cours en production

Issues with Mult-eMediatt and Data Attribute Service|Solved

Fri, 23 Jan 2026 09:33:03 +0100

There are currently issues with Data Attribute Service. Our teams are working on a solution.

Incident IO100|Solved

Thu, 22 Jan 2026 16:29:18 +0100

High response times due to issue on one of our B2B servers

Incident IO300|Solved

Tue, 20 Jan 2026 12:07:35 +0100

Our teams are investigating an incident on all IO3 services

Incident IO300|Solved

Thu, 15 Jan 2026 14:09:38 +0100

12:15 : Impact is back, investigations are ongoing, teams are working to solve this as soon as possible

11:52 : The incident seems to be resolved, we will keep investigating this issue

Our teams are investigating an incident on all IO3 services

Disturbances impacting the 1733 service|Solved

Tue, 13 Jan 2026 22:30:18 +0100

There have been issues impacting the guard posts users for the Terminal 1733 service.

Impact mainly on the sending of the XML.

Incident IO300|Solved

Tue, 13 Jan 2026 16:32:55 +0100

Update 16h : The impact has mainly been mitigated, investigations are still ongoing

Our teams are investigating an incident on multiple fluxes, we aplogogize for any issues

Issues with DICS and ChapterIV Consultation services|Solved

Tue, 13 Jan 2026 08:51:24 +0100

The DICS and ChapterIV Consultation services are currently unavailable.

Our teams are working on a solution.

IO 600 incident|Solved

Mon, 12 Jan 2026 15:03:50 +0100

IO600 is experience issues at the moment, our teams are working to resolve this as soon as possible

Issues impacting the Data Attribute Service|Solved

Tue, 06 Jan 2026 17:56:50 +0100

There have been issues impacting the use of the Data Attribute Service.

Instabilities with the Timestamping service impacting Recip-e|Solved

Tue, 30 Dec 2025 08:56:37 +0100

There have been instabilities with the Timestamping service, impacting the following services:

Recip-e Prescriber
Recip-e Executor
ChapterIV
eAttest
eAgreement
DPP-TIP
GFD-DPP

IO400 Send to IM exception|Solved

Fri, 26 Dec 2025 20:29:15 +0100

Send to IM exceptions on tarification.

Errors on ICN & WCN|Solved

Wed, 24 Dec 2025 19:12:41 +0100

Incident has been resolved. Services are again stable.
WCN and ICN services again impacted.
High % of errors.
RCA ongoing, impact not resolved after DR switch

Errors on ICN & WCN|Solved

Wed, 24 Dec 2025 14:42:42 +0100

We saw some disturbances on ICN and WCN services today, three peaks, at 10h15, 11h50 and 14h. The issue has been mitigated in the meantime. RCA is still ongoing.

Disturbances impacting the domain fgov.be|Solved

Thu, 18 Dec 2025 16:11:01 +0100

There have been disturbances impacting different services from the fgov.be domain, including eHealth and healthcare services.

Our partner is investigating the issue.

Update 16:00

Issues are highly limited but we expect a formal confirmation of resolution.

Update 18:45

Most issues should be solved.

Nevertheless, the rootcause being related to a caching error, there may remain disturbances on users of some fgov.be services.

Update 09:55

Users still having issues are adviced to clear their cache so the issue doesn't remained registered.

In case of users still having issue, it is adviced to clear the DNS caching. This can occur by following these steps:

1. Search for cmd in the Start Menu, right-click Command Prompt, and select Run as administrator.
2. Type ipconfig /flushdns and press Enter.
3. You'll see a confirmation: "Successfully flushed the DNS Resolver Cache".

Issues at IO100|Solved

Mon, 15 Dec 2025 12:23:07 +0100

IO100 is experience issues at the moment for multiple services

Tarification IO5, 2, 4|Solved

Mon, 15 Dec 2025 11:02:00 +0100

Tarification at IO500 impacted with errors.