Trouble logging in via CSAM (eID, Itsme...)? Clear your cache and cookies to solve the issue Solved

Start date:

12/04/2022 - 23:00

End date:

13/04/2022 - 16:20

Lead:

BOSA

Description:

Update: this incident has been solved. Users may have to reconnect and may be asked once to choose their preference language.

There are currently issues with CSAM due to an intervention on 12/04. Do you experience issues logging in ? Try the following solution:

1. Clear your cache and cookies

2. Restart your browser after having cleared your cache

3. Still unable to log in? Use the incognito modus of your browser

 

 

Impact:

Users may receive a blank page when trying to log in via CSAM (eID, Itsme...).