Nous utilisons des cookies sur ce site pour améliorer votre expérience utilisateur.

Incidents

Issues with eHealth services, 1733 and Recipe Solved

Start date 12/10/2025- 08:00
End date 12/10/2025- 12:10
Lead Smals
Description

Update 12:25: a solution has been implemented and the services are stable again.

Update 11:00: the solution solved a part of the issues but not all of them. There are still issues with ETEE (End to End Encryption), ETKDepot, and SSO (Single Sign On), COBRHA, 1733, Recip-e prescriber and the portal. Our teams are investigating this and are making every effort to resolve this matter as soon as possible.

Update 10:25: our teams are currently implementing the solution. Next update will be at 11:00.

Update 9:50: our teams will implement a solution soon.

There are currently issues with the eHealth services due to a planned intervention. 

Impact

Users experience issues with multiple eHealth services, 1733 and Recipe prescriber.


IO 300 incident Solved

Start date 06/10/2025- 05:34
End date 06/10/2025- 11:28
Lead CIN-NIC
Description

UPDATE 11:25 : The rootcause of this incident was found and resolved, services are getting back to normal

____

Chapter IV, GMF and Tarification are unavailable at the moment

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Contact info

helpdesk.carenet@solidaris.be


Issues impacting the Data Attribute Service Solved

Start date 03/10/2025- 05:42
End date 03/10/2025- 17:00
Lead CIN-NIC
Description

There are currently issues with Data Attribute Service (DAAS). 

Users (physicians) may experience issues with the Mult-eMediatt services.

Our partner is investigating the issue.

UPDATE 16:00: a switch was done to decrease the impact. 

Impact

There are around 25% of failure on the IndemnityBeneficiary calls (used to control if a patient has rights to benefits). These call are only integrated in the Mult-eMediAtt service. 

Users of Trio should not have any errors.

The errors should decrease the switch of 16:00.


IO 100 incident Solved

Start date 30/09/2025- 09:55
End date 30/09/2025- 11:45
Lead CIN-NIC
Description

Unavailability / high eror rate Chapter IV Ask

Impact

Chapter IV Ask : High (unavailable)

Contact info
mycarenetservices.gezo.ict@cm.be

IO 100 incident Solved

Start date 29/09/2025- 09:35
End date 29/09/2025- 11:25
Lead CIN-NIC
Description

We experienced some impacts on CHIV, we apologize for any impact you may have encountered

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Low

Contact info

mycarenetservices.gezo.ict@cm.be


Issues with multiple eHealth services and the National Register Solved

Start date 29/09/2025- 09:15
End date 29/09/2025- 09:32
Lead Smals
Description

Update: the incident has been solved.

There are currently issues with multiple eHealth services, such as Therapeutic Links and IAM (Identity and Access Management) and with the National Register. Our teams are working on it to solve this as soon as possible. We will update this page at 10:00.

Impact

Multiple eHealth services and the National Register are currently unavailable due to network issues.

Impacted services are:

  • ConsultRN excepted for the BISS numbers
  • Creation of therapeutic relations
  • Creation and revocation of a consent
  • Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
  • MyHealthViewer
  • PARIS excepted for the BISS numbers
  • Orgadon
  • Tardis
  • MyHealth: there is a failure when verifying 'parental' access for users with children
  • CareLink (care relationship)

IO 600 incident Solved

Start date 25/09/2025- 15:40
End date 25/09/2025- 16:23
Lead CIN-NIC
Description

We are currently experiencing technical difficulties. We are taking the necessary steps to resolve this as quickly as possible.

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
helpdesk.carenet@hziv.be

IO 500 incident Solved

Start date 25/09/2025- 15:05
End date 25/09/2025- 15:20
Lead CIN-NIC
Description

We experienced some impacts on Tarification, we apologize for any impact you may have encountered

Impact

Tarification : Low

Contact info

mycarenet@mloz.be


IO 500 incident Solved

Start date 25/09/2025- 12:39
End date 25/09/2025- 12:59
Lead CIN-NIC
Description

We experienced some impacts on Tarification, we apologize for any impact you may have encountered

Impact

Tarification : Low

Contact info

mycarenet@mloz.be


Database error - Vitalink KMEHR down Solved

Start date 25/09/2025- 11:30
End date 25/09/2025- 13:00
Lead Vitalink
Description

Due to a database error, Vitalink data is currently unavailable. Our team is actively working to resolve the issue as quickly as possible.

Impact

Healthcare providers and citizens are currently unable to read or consult any data on Vitalink KMEHR.


back2top