Incidents

Update 21:00: the patching was executed with high priority. The Portal is back online.

Update 16:48: the patching will be completed overnight.

The portal is currently unavailable as a security measure following the discovery of a PHP vulnerability affecting systems worldwide.

Our technical teams are working on applying the necessary security patches. The portal will be back online once these updates have been successfully implemented.

At this stage, we cannot provide an estimated time for service restoration.

eHealth applications cannot be reached through the Portal.

There are currently issues with Vitalink. Our teams are currently investigating this in order to come to a solution as quickly as possible.

Issues with Vitalink

Update 9:01: all issues are solved

Update 8:55: the issues with Recip-e Prescriber are solved since 8:53.

Update 8:50: Our teams are still actively investigating the issue and are making every effort to restore the affected services as quickly as possible. Several potential solutions are currently being investigated and tested.

There are currently issues impacting the following services

• AttributeAuthority 
• IAM IDP
• Recip-e Prescriber & Executor
• Belrai
• Vitalink
• Therlink
• eHealth Consent

Our teams are investigating the issue.

The disturbances may result in error for users of the Recip-e Prescriber and Executor services. 

There are currently issues impacting the RNConsult PersonService.

There are also been disturbances impacting the Recip-e Prescriber and Executor services between 9:37 and 9:45, 10:00 and 10:10 and 10:25 and 10:30.

The Recip-e services were unavailable between 10:56 and 11:05.

Our teams are investigating the issue.

The RNConsult PersonService was available again from 12:12.

Search of patient data will return a timeout.

Among the concerned services:

• ConsultRN excepted for the BISS numbers
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• Vitalink
• Vaccinnet
• VIDIS
• Belrai Vlaanderen

Recip-e services were partially unavaible on the following timeframes:

• between 9:37 and 9:45
• between 10:00 and 10:10
• 10:25 and 10:30.

And completely unavailable between 10:56 and 11:05.

The SAMv2 service has been unavailable during the incident.

Retrieve medication information through DICS or trying to export the SAMv2 database may not have succeeded during the incident.

The SAMv2 service has been unavailable during the incident.

Retrieve medication information through DICS or trying to export the SAMv2 database may not have succeeded during the incident.

The SAMv2 service has been unavailable during the incident.

Retrieve medication information through DICS or trying to export the SAMv2 database may not have succeeded during the incident.

08:38 - The service is back, the root cause is under investigation.

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Tarification: major_outage

mycarenet@mloz.be