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Incidents

Incident IO300 - instability of services Solved

Start date 02/09/2026- 10:30
End date 02/09/2026- 10:30
Lead CIN-NIC
Description
11:56 - update of impacted services

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: partial_outage
GMF: partial_outage
Register: partial_outage
Tarification: partial_outage
Contact info
helpdesk.carenet@solidaris.be

Disturbances with the DAAS and TRIO services Solved

Start date 01/09/2026- 20:11
End date 01/09/2026- 21:27
Lead eHealth
Description

There are currently issues a Daas service.

Our teams are investigating the issue.

Impact

The issue is only impacting some users of the Trio service.

Incident IO300 Solved

Start date 01/09/2026- 11:30
End date 01/09/2026- 12:20
Lead CIN-NIC
Description
Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: partial_outage
GMF: partial_outage
Tarification: partial_outage
Contact info
helpdesk.carenet@solidaris.be

Incident IO900 Solved

Start date 01/09/2026- 10:30
End date 01/09/2026- 15:00
Lead CIN-NIC
Description
Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: major_outage
GMF: major_outage
Register: major_outage
Tarification: major_outage
Contact info
900mycarenet@hr-rail.be

Issues with the Pseudonymization service Solved

Start date 24/08/2026- 21:29
End date 24/08/2026- 22:08
Lead eHealth
Description

There have been issues impacting the Pseudonymization service.

Impact

Users of the service may have received errors during the incident, including on the following services:

  • Vitalink FHIR
  • TRIO
  • eReferral
  • Fertidata

Issues with the Pseudonymization service Solved

Start date 20/08/2026- 15:05
End date 20/08/2026- 15:23
Lead eHealth
Description

There have been issues impacting the Pseudonymization service.

Impact

Users of the service may have received errors during the incident, including on the following services:

  • Vitalink FHIR
  • TRIO
  • eReferral
  • Fertidata

Issues with the Pseudonymization service Solved

Start date 16/08/2026- 11:47
End date 16/08/2026- 12:25
Lead eHealth
Description

There are currently issues with the Pseudonymization service.

Our teams are investigating the issue.

Impact

The service was unavailable during the incident, impacting the following services:

  • Vitalink FHIR
  • TRIO
  • eReferral
  • Fertidata

Users may have received errors 503 during the incident.

Issues with the Pseudonymization service Solved

Start date 13/08/2026- 16:47
End date 13/08/2026- 17:42
Lead eHealth
Description

There are currently issues with the Pseudonymization service.

Our teams are investigating the issue.

Impact

The service is unavailable since 16:47.

Users of the following services may receive errors:

  • Vitalink FHIR
  • TRIO
  • eReferral
  • Fertidata

Issues with eHealth and healthcare services Solved

Start date 11/08/2026- 18:15
End date 11/08/2026- 19:45
Lead Smals
Description

There are currently issues impacting several eHealth and healthcare services.

Our teams are investigating the issue.

The issue was completely solved from 19:45.

Impact

Following services are unavailable since 18:40:

  • Attribute Authority
  • Consent
  • eHealthBox Publication
  • ETK Depot
  • IAM
  • IAM IDP
  • KGSS
  • Metahub
  • Pseudonymization
  • TherLink
  • Timestamping 

Following this network issue and dependencies, other healthcare services were also impacted, including:

  • Recip-e Presciber
  • Recip-e Executor
  • VASIAM
  • RCT/CTR
  • Vitalink FHIR

Issues with the Timestamping services Solved

Start date 10/08/2026- 09:17
End date 10/08/2026- 09:39
Lead eHealth
Description

There are currently issues with the Timestamping services.

Our teams are investigating the issue.

Impact

The following services are impacted:

  • Timestamping Authority
  • Timestamping Consult
  • Recip-e Prescriber
  • MemberData
  • ChapterIV
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