Issues at IO100 Solved Start date 15/12/2025- 11:15 End date 15/12/2025- 11:50 Lead CIN-NIC Description IO100 is experience issues at the moment for multiple services Impact all services IO100 Contact info support@intermut.be
Errors on MCN, WCN, ICN Solved Start date 15/12/2025- 08:45 End date 15/12/2025- 10:10 Lead CIN-NIC Description We see higher error rates for different services on WCN, ICN and MCN (DMG, AA, GINS, CHIV) Impact WCN, ICN and MCN (DMG, AA, GINS, CHIV) Contact info support@intermut.be
Tarification IO5, 2, 4 Solved Start date 15/12/2025- 08:45 End date 15/12/2025- 10:50 Lead CIN-NIC Description Tarification at IO500 impacted with errors. Impact eTar Contact info support@intermut.be
Issues with the ItsMe service Solved Start date 10/12/2025- 09:40 End date 10/12/2025- 10:49 Lead Itsme Description There are currently issues impacting the ItsMe service. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. Impact Since 9:40 AM CET, we are experiencing a technical problem, impacting 25% or more of our transactions. More info: https://itsme.statuspage.io/ Contact info operations@itsme-id.com
Problems in GP softwares when retrieving the list of documents using RSB as hub Solved Start date 09/12/2025- 13:00 End date 11/12/2025- 16:15 Lead Abrumet Description After RSB's eHealth hub certificate renewal (09/12/2025) we were alerted that General Practitioner's softwares are having problems to retrieve the list of documents when RSB is configured as its default hub. This may be linked to an error in interhub requests coming from RSB. A ticket has been opened in eHealth's helpdesk and its currently under investigation. Impact Requests coming from RSB to other hubs retrieve an empty list of documents.
Disturbances with the Recip-e services Solved Start date 08/12/2025- 12:07 End date 08/12/2025- 12:22 Lead RIZIV-INAMI Description Between 12:07 and 12:22, there were disturbances impacting the Recip-e services (Prescriber, Executor and Patient). Issue was solved from 12:22. Impact Users may have received time-out messages or a SOA-02001 error.
Issues creating and sending certificates of incapacity for work via Mult-eMediatt Solved Start date 04/12/2025- 15:00 End date 10/12/2025- 16:30 Lead eHealth Description General practitioners using CareConnect or HealthOne cannot create or send certificates of incapacity of work. There will be an intervention on Tuesday 09/12, which should resolve the issue following the traffic switches planned on Wednesday 10/12 between 12:00 and 16:30. End users can temporarily fall back on the paper version. Impact End users receive the error "Cannot call DAAS-service" when trying to create or send a certificate of incapacity of work.
CoZo Issues Solved Start date 26/11/2025- 11:06 End date 26/11/2025- 11:28 Lead Cozo Description Due to internal issues the CoZo Services were not fully available. Impact There were general issues retrieving results in CoZo. During this period, users were unable to access results, causing a temporary disruption to normal operations.
Impact on multiple fluxes Solved Start date 25/11/2025- 09:51 End date 25/11/2025- 10:20 Lead CIN-NIC Description Update 10:30 : Impact seems to be resolved since 10:20 following a switch, our teams will keep monitoring the services Update 10:00 : Impact on CHIV seems to be resolved in the meantime, our teams continue investigating We are currently having issues on multiple fluxes our technical teams are working to fix this as soon as possible, we apologize for any inconveniences Impact Chapter IV Ask : Medium Chapter IV Consult : Low eAgreement : Low GMF (Sync) : Medium Member Data : Medium Contact info support@intermut.be
Disturbances impacting the Recip-e services Solved Start date 24/11/2025- 10:00 End date 24/11/2025- 12:11 Lead RIZIV-INAMI Description Since 10:00, an increase in timeouts and delays have been noticed on the Recip-e Prescriber and Executor services. Our teams are investiging the issues. Impact The business impact remains limited, but between 10 and 25% of the calls are experiencing delays or timeouts.