Incidents

Since 10:00, an increase in timeouts and delays have been noticed on the Recip-e Prescriber and Executor services.

Our teams are investiging the issues.

The business impact remains limited, but between 10 and 25% of the calls are experiencing delays or timeouts.

We are currently having issues on Memberdata our technical teams are working to fix this as soon as possible, we apologize for any inconveniences

Member Data : Medium

support@intermut.be

There are currently disturbances impacting eHealth services. 

Disturbances for multiple services using IdentifyPerson: 

• EH IAM HOSTING
• EH WS LINK HOSTING
• EH WS THERAPEUTIC LINKS HOSTING
• MyDIA Mgt

Load issues after DC shutdown

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

eAgreement : Medium

careflow@cm.be

Stability has been restored to the platform. Impact was limited to a few minutes at a time.

We still see that services are not stable.
Further investigation and mitigation is ongoing to get the services stable again.

CHIV, DMG, AA, GINS

WalCarenet

IrisCarenet

support@intermut.be

Following the incident on the MyCareNet services, there are currently issues impacting several eHealth and healthcare services.

Our partners are working to solve the incident as soon as possible.

Users may receive errors or time-outs with the following services: 

• TherLink
• DaaS
• Recip-e
• TRIO
• Mult-eMediAtt
• GFD-DPP

Update:

Issue has been resolved.

The entire platform at CGK is down.

Investigation ongoing.

This impacts all services on WalCarenet, IrisCarenet and CHIV, GINS, DMG, AA on MyCarenet

support@intermut.be

We are currently experiencing server issues affecting some of our services. Certain services are temporarily unavailable. Our technical team is working urgently to resolve this matter. We apologize for any inconvenience.

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

solved since 11h45

Ongoing Incident @IO500 
Under investigation.

CHIV
GMD
Tarification

support@intermut.be

One of internal DB blocked after backup

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)