Incidents

We are having some impact on the Tarification service, are teams are investigating this issue in order to avoid impact on end users as fast as possible

Tarification : Low

Tarification requests running into error

Tarification : High (unavailable)

indisponibilité DMG, tarification Chap IV

Chapter IV Ask : Low

Chapter IV Consultation : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Low

Tarification : Low

helpdesk.carenet@solidaris.be

Following DDOS attacks on Belgian websites, several healthcare services are currently facing possible important disturbances.

We are working with our partners to stablize the situation and solve the issues.

Most services may be impacted. Users are adviced to retry later. 

VSB Insurability is higly impacted
Our teams are investigating the issue

Insurability : High (unavailable)

support@intermut.be

Very high response times, timeouts for tarification

Tarification : Medium

This morning we experienced problems with our internal database. As a result, some services could not be fully processed .

Medical House Subscription : Medium

eAgreement : Medium

Update: the issues with Therlink are caused by an intervention (for more info click here). This intervention will be finished at 20h tonight 30/03/2025. Until then instability issues are still possible.

There are currently issues with Therapeutic Links (Therlink). 

Pharmacists and doctors are unable to create new therapeutic links.

Unavailability of consult tariff service (all requests in error on back-office)

Tarification : High (unavailable)

High response times MDA, no facet answers

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.