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Incidents

Issues with VSB Insurabilty Solved

Start date 16/04/2025- 10:12
End date 16/04/2025- 12:31
Lead CIN-NIC
Description

VSB Insurability is higly impacted
Our teams are investigating the issue

Impact

Insurability : High (unavailable)

Contact info

support@intermut.be


IO 100 incident Solved

Start date 15/04/2025- 09:50
End date 15/04/2025- 11:12
Lead CIN-NIC
Description

Very high response times, timeouts for tarification

Impact

Tarification : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

IO 600 incident Solved

Start date 07/04/2025- 11:22
End date 07/04/2025- 12:45
Lead CIN-NIC
Description

This morning we experienced problems with our internal database. As a result, some services could not be fully processed .

Impact

Medical House Subscription : Medium

eAgreement : Medium

Contact info
helpdesk.carenet@hziv.be

Issue with Therapeutic Links (Therlink) Solved

Start date 30/03/2025- 13:40
End date 30/03/2025- 16:00
Lead RN
Description

Update: the issues with Therlink are caused by an intervention (for more info click here). This intervention will be finished at 20h tonight 30/03/2025. Until then instability issues are still possible.

There are currently issues with Therapeutic Links (Therlink). 

Impact

Pharmacists and doctors are unable to create new therapeutic links.


IO 100 incident Solved

Start date 27/03/2025- 22:16
End date 27/03/2025- 23:45
Lead CIN-NIC
Description

Unavailability of consult tariff service (all requests in error on back-office)

Impact

Tarification : High (unavailable)

Contact info
mycarenetservices.gezo.ict@cm.be

IO 100 incident Solved

Start date 27/03/2025- 17:35
End date 27/03/2025- 18:26
Lead CIN-NIC
Description

High response times MDA, no facet answers

Impact

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Contact info
mycarenetservcies.gezo.ict@cm.be

IO 600 incident Solved

Start date 27/03/2025- 09:20
End date 27/03/2025- 13:45
Lead CIN-NIC
Description

Following the aforementioned problems at smals / eHealth, VI600 has further adjacent impact. The teams are investigating and trying to resolve this as soon as possible

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

eAttest : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Medical House Subscription : High (unavailable)

eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Contact info
helpdesk.carenet@caami-hziv.fgov.be

Issues with eHealth services Solved

Start date 27/03/2025- 09:05
End date 27/03/2025- 09:25
Lead Smals
Description

Update: the situation has stabilized since 9:25 thanks to action taken by our teams.

There are currently issues with the eHealth services. Our teams are working on a solution.

Impact

Global issues with the eHealth services, including Recipe.


IO 100 incident Solved

Start date 22/03/2025- 11:05
End date 22/03/2025- 12:20
Lead CIN-NIC
Description

Very high response times and unavailability (incident in the margin of the DRP exercise)

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
mycarenetservices.gezo.ict@cm.be

IO 600 incident Solved

Start date 18/03/2025- 23:50
End date 19/03/2025- 08:30
Lead CIN-NIC
Description

Due to a problem with our database, we were unfortunately unable to process any eTarif consultations and Medical House subscriptions last night. / The problem has since been resolved.

Impact

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
helpdesk.carenet@hziv.be

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