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Incidents

Incident IO100 Solved

Start date 30/10/2026- 09:00
End date 30/10/2026- 09:36
Lead CIN-NIC
Description
Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Admission Management (Async): major_outage
Chapter IV (Ask): major_outage
ChapterIV (Consult): no_expected_impact
eAgreement (Ask): major_outage
eAgreement (Consult): no_expected_impact
eAttest: no_expected_impact
GMF (Sync): major_outage
GMF (Async): major_outage
Insurability Generic: major_outage
Insurability Pharmacist: major_outage
Insurability Legacy (Sync): major_outage
Insurability Legacy (Async): major_outage
Invoicing (Async): major_outage
MedAdmin (Async): major_outage
Medical House Subscription: major_outage
Member Data (Sync): no_expected_impact
Tarification: major_outage

Logging in via MyGov currently not possible Solved

Start date 28/10/2026- 08:40
End date 28/10/2026- 09:30
Lead BOSA
Description

Logging in via MyGov is currently not possible. Users can log in through eID or Itsme instead.

Impact

Users cannot identify themselves through the application MyGov.

eHealth Portal is currently unreachable due to a vulnerability issue Solved

Start date 21/10/2026- 15:45
End date 21/10/2026- 21:00
Lead eHealth
Description

Update 21:00: the patching was executed with high priority. The Portal is back online.

Update 16:48: the patching will be completed overnight.

The portal is currently unavailable as a security measure following the discovery of a PHP vulnerability affecting systems worldwide.

Our technical teams are working on applying the necessary security patches. The portal will be back online once these updates have been successfully implemented.

At this stage, we cannot provide an estimated time for service restoration.

Impact

eHealth applications cannot be reached through the Portal.

Issues with Vitalink Solved

Start date 16/10/2026- 11:56
End date 16/10/2026- 14:00
Lead Vitalink
Description

There are currently issues with Vitalink. Our teams are currently investigating this in order to come to a solution as quickly as possible.

Impact

Issues with Vitalink

Incident IO100 Solved

Start date 13/10/2026- 13:30
End date 13/10/2026- 13:50
Lead CIN-NIC
Description
13:50 - io100

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Admission Management (Async): major_outage
Chapter IV (Ask): major_outage
ChapterIV (Consult): no_expected_impact
eAgreement (Ask): major_outage
eAgreement (Consult): no_expected_impact
eAttest: no_expected_impact
GMF (Sync): major_outage
GMF (Async): major_outage
Insurability Generic: major_outage
Insurability Pharmacist: major_outage
Insurability Legacy (Sync): major_outage
Insurability Legacy (Async): major_outage
Invoicing (Async): major_outage
MedAdmin (Async): major_outage
Medical House Subscription: major_outage
Member Data (Sync): no_expected_impact
Tarification: major_outage
Contact info
careflow@mc.be

Issues with multiple services including AttributeAuthority and Recip-e Solved

Start date 13/10/2026- 07:30
End date 13/10/2026- 09:01
Lead eHealth
Description

Update 9:01: all issues are solved

Update 8:55: the issues with Recip-e Prescriber are solved since 8:53.

Update 8:50: Our teams are still actively investigating the issue and are making every effort to restore the affected services as quickly as possible. Several potential solutions are currently being investigated and tested.

There are currently issues impacting the following services

  • AttributeAuthority 
  • IAM IDP
  • Recip-e Prescriber & Executor
  • Belrai
  • Vitalink
  • Therlink
  • eHealth Consent

Our teams are investigating the issue.

Impact

The disturbances may result in error for users of the Recip-e Prescriber and Executor services. 

Issues impacting RNConsult and other services Solved

Start date 12/10/2026- 09:36
End date 12/10/2026- 12:12
Lead eHealth
Description

There are currently issues impacting the RNConsult PersonService.

There are also been disturbances impacting the Recip-e Prescriber and Executor services between 9:37 and 9:45, 10:00 and 10:10 and 10:25 and 10:30.

The Recip-e services were unavailable between 10:56 and 11:05.

Our teams are investigating the issue.

The RNConsult PersonService was available again from 12:12.

Impact

Search of patient data will return a timeout.

Among the concerned services:

  • ConsultRN excepted for the BISS numbers
  • MyHealthViewer
  • PARIS excepted for the BISS numbers
  • Orgadon
  • Tardis
  • eCare Qermid
  • Vitalink
  • Vaccinnet
  • VIDIS
  • Belrai Vlaanderen

Recip-e services were partially unavaible on the following timeframes:

  • between 9:37 and 9:45
  • between 10:00 and 10:10
  • 10:25 and 10:30.

And completely unavailable between 10:56 and 11:05.

Issues impacting the SAMv2 service Solved

Start date 11/10/2026- 03:21
End date 11/10/2026- 06:38
Lead RIZIV-INAMI
Description

The SAMv2 service has been unavailable during the incident.

Impact

Retrieve medication information through DICS or trying to export the SAMv2 database may not have succeeded during the incident.

Issues impacting the SAMv2 service Solved

Start date 09/10/2026- 01:35
End date 09/10/2026- 02:53
Lead RIZIV-INAMI
Description

The SAMv2 service has been unavailable during the incident.

Impact

Retrieve medication information through DICS or trying to export the SAMv2 database may not have succeeded during the incident.

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