Incidents

Due to internal issues the CoZo Services were not fully available.

There were general issues retrieving results in CoZo.

During this period, users were unable to access results, causing a temporary disruption to normal operations.

Update 10:30 : Impact seems to be resolved since 10:20 following a switch, our teams will keep monitoring the services

Update 10:00 : Impact on CHIV seems to be resolved in the meantime, our teams continue investigating

We are currently having issues on multiple fluxes our technical teams are working to fix this as soon as possible, we apologize for any inconveniences

Chapter IV Ask : Medium

Chapter IV Consult : Low

eAgreement : Low

GMF (Sync) : Medium

Member Data : Medium

 

support@intermut.be

Since 10:00, an increase in timeouts and delays have been noticed on the Recip-e Prescriber and Executor services.

Our teams are investiging the issues.

The business impact remains limited, but between 10 and 25% of the calls are experiencing delays or timeouts.

We are currently having issues on Memberdata our technical teams are working to fix this as soon as possible, we apologize for any inconveniences

Member Data : Medium

support@intermut.be

We see instability on all our platforms.
MyCarenet, WalCarenet, IrisCarenet for different services. The impact fluctuates, it is limited at a few minutes at a time and impact different services differently.

The rootcause is not found, but is under continuous investigation. The investigation will continue until the rootcause is found and solved.

Different services at different moments with different impact

support@intermut.be

There are currently disturbances impacting eHealth services. 

Disturbances for multiple services using IdentifyPerson: 

• EH IAM HOSTING
• EH WS LINK HOSTING
• EH WS THERAPEUTIC LINKS HOSTING
• MyDIA Mgt

Load issues after DC shutdown

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

eAgreement : Medium

careflow@cm.be

Stability has been restored to the platform. Impact was limited to a few minutes at a time.

We still see that services are not stable.
Further investigation and mitigation is ongoing to get the services stable again.

CHIV, DMG, AA, GINS

WalCarenet

IrisCarenet

support@intermut.be

Update:

Issue has been resolved.

The entire platform at CGK is down.

Investigation ongoing.

This impacts all services on WalCarenet, IrisCarenet and CHIV, GINS, DMG, AA on MyCarenet

support@intermut.be

Following the incident on the MyCareNet services, there are currently issues impacting several eHealth and healthcare services.

Our partners are working to solve the incident as soon as possible.

Users may receive errors or time-outs with the following services: 

• TherLink
• DaaS
• Recip-e
• TRIO
• Mult-eMediAtt
• GFD-DPP