Issues with Vitalink Solved Start date 16/10/2026- 11:56 End date 16/10/2026- 14:00 Lead Vitalink Description There are currently issues with Vitalink. Our teams are currently investigating this in order to come to a solution as quickly as possible. Impact Issues with Vitalink
Incident IO100 Solved Start date 13/10/2026- 13:30 End date 13/10/2026- 13:50 Lead CIN-NIC Description 13:50 - io100 Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible. Impact Admission Management (Async): major_outageChapter IV (Ask): major_outageChapterIV (Consult): no_expected_impacteAgreement (Ask): major_outageeAgreement (Consult): no_expected_impacteAttest: no_expected_impactGMF (Sync): major_outageGMF (Async): major_outageInsurability Generic: major_outageInsurability Pharmacist: major_outageInsurability Legacy (Sync): major_outageInsurability Legacy (Async): major_outageInvoicing (Async): major_outageMedAdmin (Async): major_outageMedical House Subscription: major_outageMember Data (Sync): no_expected_impactTarification: major_outage Contact info careflow@mc.be
Issues with multiple services including AttributeAuthority and Recip-e Solved Start date 13/10/2026- 07:30 End date 13/10/2026- 09:01 Lead eHealth Description Update 9:01: all issues are solved Update 8:55: the issues with Recip-e Prescriber are solved since 8:53. Update 8:50: Our teams are still actively investigating the issue and are making every effort to restore the affected services as quickly as possible. Several potential solutions are currently being investigated and tested. There are currently issues impacting the following services AttributeAuthority IAM IDP Recip-e Prescriber & Executor Belrai Vitalink Therlink eHealth Consent Our teams are investigating the issue. Impact The disturbances may result in error for users of the Recip-e Prescriber and Executor services.
Issues impacting RNConsult and other services Solved Start date 12/10/2026- 09:36 End date 12/10/2026- 12:12 Lead eHealth Description There are currently issues impacting the RNConsult PersonService. There are also been disturbances impacting the Recip-e Prescriber and Executor services between 9:37 and 9:45, 10:00 and 10:10 and 10:25 and 10:30. The Recip-e services were unavailable between 10:56 and 11:05. Our teams are investigating the issue. The RNConsult PersonService was available again from 12:12. Impact Search of patient data will return a timeout. Among the concerned services: ConsultRN excepted for the BISS numbers MyHealthViewer PARIS excepted for the BISS numbers Orgadon Tardis eCare Qermid Vitalink Vaccinnet VIDIS Belrai Vlaanderen Recip-e services were partially unavaible on the following timeframes: between 9:37 and 9:45 between 10:00 and 10:10 10:25 and 10:30. And completely unavailable between 10:56 and 11:05.
Issues impacting the SAMv2 service Solved Start date 11/10/2026- 03:21 End date 11/10/2026- 06:38 Lead RIZIV-INAMI Description The SAMv2 service has been unavailable during the incident. Impact Retrieve medication information through DICS or trying to export the SAMv2 database may not have succeeded during the incident.
Issues impacting the SAMv2 service Solved Start date 09/10/2026- 01:35 End date 09/10/2026- 02:53 Lead RIZIV-INAMI Description The SAMv2 service has been unavailable during the incident. Impact Retrieve medication information through DICS or trying to export the SAMv2 database may not have succeeded during the incident.
Issues impacting the SAMv2 service Solved Start date 08/10/2026- 00:21 End date 08/10/2026- 01:20 Lead RIZIV-INAMI Description The SAMv2 service has been unavailable during the incident. Impact Retrieve medication information through DICS or trying to export the SAMv2 database may not have succeeded during the incident.
Incident IO300 Solved Start date 01/10/2026- 14:25 End date 01/10/2026- 14:45 Lead CIN-NIC Description 14:49 - Teams are working to resolve the incident as soon as possible We apologize for any inconveniences you may have encountered Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible. Impact Chapter IV: partial_outageGMF: partial_outageTarification: partial_outage Contact info helpdesk.carenet@solidaris.be
Incident IO200-500 Tarif CR Solved Start date 01/10/2026- 07:00 End date 01/10/2026- 08:07 Lead CIN-NIC Description 08:38 - The service is back, the root cause is under investigation. Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible. Impact Tarification: major_outage Contact info mycarenet@mloz.be
Issues with the IAMConnect services impacting MyHealth Solved Start date 23/09/2026- 07:34 End date 23/09/2026- 08:41 Lead eHealth Description There are issues impacting the IAM Connect services. The impact concerns the users of the Healthcare realm, including the https://www.myhealth.belgium.be/ website. The technical teams are investigating the issue. Impact It is currently impossible for the users of the Healthcare realm to login. Following services impacted: https://www.myhealth.belgium.be/ Autocontrol Belrai Belrai Vlaanderen BonStup CoZo eHealthBox WA Fertidata MyCareNet Portal PARIS Sacex Saga TRIO VIDIS Vaccinnet others