Incidents

Update: the issues with Therlink are caused by an intervention (for more info click here). This intervention will be finished at 20h tonight 30/03/2025. Until then instability issues are still possible.

There are currently issues with Therapeutic Links (Therlink). 

Pharmacists and doctors are unable to create new therapeutic links.

Unavailability of consult tariff service (all requests in error on back-office)

Tarification : High (unavailable)

High response times MDA, no facet answers

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Following the aforementioned problems at smals / eHealth, VI600 has further adjacent impact. The teams are investigating and trying to resolve this as soon as possible

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

eAttest : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Medical House Subscription : High (unavailable)

eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Update: the situation has stabilized since 9:25 thanks to action taken by our teams.

There are currently issues with the eHealth services. Our teams are working on a solution.

Global issues with the eHealth services, including Recipe.

Very high response times and unavailability (incident in the margin of the DRP exercise)

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Due to a problem with our database, we were unfortunately unable to process any eTarif consultations and Medical House subscriptions last night. / The problem has since been resolved.

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Several services showed a temporary increase in errorrate due to a problem connecting to the database.

Service has been stabilized and is being monitored closely.
Investigation on rootcause is still ongoing.

MDA - Medium

Tar - Medium

GMF - Medium

CHIV - Medium

Therapautic link - Medium

Recip-e - Medium

Ins - Medium

support@intermut.be

There was a firewall issue which caused an unavailability for GMF

GMF Consult and Notify - Medium (2PP's impacted) - for IO100, IO300 and IO900

support@intermut.be

Following a memoryissue starting at 9h55 GMF was unavailable for around 20 minutes.

The rootcause has been found and the necessary actions have been taken to prevent this from reappearing and making us able to react faster in case of reoccurence.

GMF Consult and Notify - Medium (2PP's impacted)

support@intermut.be