Incident IO300 - instability of services Update Start date 02/09/2026- 10:30 Lead CIN-NIC Description 11:56 - update of impacted services Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible. Impact Chapter IV: partial_outageGMF: partial_outageRegister: partial_outageTarification: partial_outage Contact info helpdesk.carenet@solidaris.be
Disturbances with the DAAS and TRIO services Solved Start date 01/09/2026- 20:11 End date 01/09/2026- 21:27 Lead eHealth Description There are currently issues a Daas service. Our teams are investigating the issue. Impact The issue is only impacting some users of the Trio service.
Incident IO300 Solved Start date 01/09/2026- 11:30 End date 01/09/2026- 12:20 Lead CIN-NIC Description Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible. Impact Chapter IV: partial_outageGMF: partial_outageTarification: partial_outage Contact info helpdesk.carenet@solidaris.be
Incident IO900 Solved Start date 01/09/2026- 10:30 End date 01/09/2026- 15:00 Lead CIN-NIC Description Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible. Impact Chapter IV: major_outageGMF: major_outageRegister: major_outageTarification: major_outage Contact info 900mycarenet@hr-rail.be
Issues with the Pseudonymization service Solved Start date 24/08/2026- 21:29 End date 24/08/2026- 22:08 Lead eHealth Description There have been issues impacting the Pseudonymization service. Impact Users of the service may have received errors during the incident, including on the following services: Vitalink FHIR TRIO eReferral Fertidata
Issues with the Pseudonymization service Solved Start date 20/08/2026- 15:05 End date 20/08/2026- 15:23 Lead eHealth Description There have been issues impacting the Pseudonymization service. Impact Users of the service may have received errors during the incident, including on the following services: Vitalink FHIR TRIO eReferral Fertidata
Issues with the Pseudonymization service Solved Start date 16/08/2026- 11:47 End date 16/08/2026- 12:25 Lead eHealth Description There are currently issues with the Pseudonymization service. Our teams are investigating the issue. Impact The service was unavailable during the incident, impacting the following services: Vitalink FHIR TRIO eReferral Fertidata Users may have received errors 503 during the incident.
Issues with the Pseudonymization service Solved Start date 13/08/2026- 16:47 End date 13/08/2026- 17:42 Lead eHealth Description There are currently issues with the Pseudonymization service. Our teams are investigating the issue. Impact The service is unavailable since 16:47. Users of the following services may receive errors: Vitalink FHIR TRIO eReferral Fertidata
Issues with eHealth and healthcare services Solved Start date 11/08/2026- 18:15 End date 11/08/2026- 19:45 Lead Smals Description There are currently issues impacting several eHealth and healthcare services. Our teams are investigating the issue. The issue was completely solved from 19:45. Impact Following services are unavailable since 18:40: Attribute Authority Consent eHealthBox Publication ETK Depot IAM IAM IDP KGSS Metahub Pseudonymization TherLink Timestamping Following this network issue and dependencies, other healthcare services were also impacted, including: Recip-e Presciber Recip-e Executor VASIAM RCT/CTR Vitalink FHIR
Issues with the Timestamping services Solved Start date 10/08/2026- 09:17 End date 10/08/2026- 09:39 Lead eHealth Description There are currently issues with the Timestamping services. Our teams are investigating the issue. Impact The following services are impacted: Timestamping Authority Timestamping Consult Recip-e Prescriber MemberData ChapterIV