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Incidents

Incident - Ongoing

Start date 13/11/2026- 10:00
Lead CIN-NIC
Description
IO300 down for eAgreement (sync + async) / Brufac-req and Walfac-req Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
eAgreement (Ask): degraded_performance
eAgreement (Consult): no_expected_impact
Insurability: degraded_performance
Invoicing: degraded_performance

Incident IO300 Solved

Start date 13/11/2026- 10:00
End date 13/11/2026- 14:47
Lead CIN-NIC
Description
IO300 down for eAgreement (sync + async) / Brufac-req and Walfac-req Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
eAgreement (Ask): degraded_performance
eAgreement (Consult): no_expected_impact
Insurability: degraded_performance
Invoicing: degraded_performance
Contact info
support@intermut.be

Incident IO900 Solved

Start date 09/11/2026- 13:40
End date 09/11/2026- 14:10
Lead CIN-NIC
Description
14:01 - Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: partial_outage
Contact info
900mycarenet@hr-rail.be

Network issues affecting all services-OA's Solved

Start date 05/11/2026- 08:00
End date 05/11/2026- 09:30
Lead CIN-NIC
Description
Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: degraded_performance
GMF: degraded_performance
Register: degraded_performance
Tarification: degraded_performance
Contact info
support@intermut.be

Issues impacting the Vitalink FHIR services Solved

Start date 04/11/2026- 12:22
End date 04/11/2026- 13:29
Lead Vitalink FHIR
Description

There have been issues impacting the Vitalink FHIR services.

Our teams are investigating the issue.

Issues were solved from 13:29.

Impact

Users of the following services were impacted during the incident:

  • Vitalink FHIR
  • Vaccinnet 2.0
  • Zorgteam

Issues impacting the Recip-e services Solved

Start date 04/11/2026- 12:22
End date 04/11/2026- 13:30
Lead RIZIV-INAMI
Description

There are currently issues impacting the Recip-e services.

Our teams are investigating the issues.

UPDATE 13:00: issues were mostly resolved from 12:54.

Disturbances still remain and are under investigation to completely resolve the issue.

UPDATE: 13:45: issues have been completely solved from 13:30.

Impact

The Recip-e services were unavailable between 12:23 and 12:54.

Incident IO100 Solved

Start date 30/10/2026- 09:00
End date 30/10/2026- 09:36
Lead CIN-NIC
Description
Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Admission Management (Async): major_outage
Chapter IV (Ask): major_outage
ChapterIV (Consult): no_expected_impact
eAgreement (Ask): major_outage
eAgreement (Consult): no_expected_impact
eAttest: no_expected_impact
GMF (Sync): major_outage
GMF (Async): major_outage
Insurability Generic: major_outage
Insurability Pharmacist: major_outage
Insurability Legacy (Sync): major_outage
Insurability Legacy (Async): major_outage
Invoicing (Async): major_outage
MedAdmin (Async): major_outage
Medical House Subscription: major_outage
Member Data (Sync): no_expected_impact
Tarification: major_outage

Logging in via MyGov currently not possible Solved

Start date 28/10/2026- 08:40
End date 28/10/2026- 09:30
Lead BOSA
Description

Logging in via MyGov is currently not possible. Users can log in through eID or Itsme instead.

Impact

Users cannot identify themselves through the application MyGov.

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