Incidents

Update 12:25: a solution has been implemented and the services are stable again.

Update 11:00: the solution solved a part of the issues but not all of them. There are still issues with ETEE (End to End Encryption), ETKDepot, and SSO (Single Sign On), COBRHA, 1733, Recip-e prescriber and the portal. Our teams are investigating this and are making every effort to resolve this matter as soon as possible.

Update 10:25: our teams are currently implementing the solution. Next update will be at 11:00.

Update 9:50: our teams will implement a solution soon.

There are currently issues with the eHealth services due to a planned intervention. 

Users experience issues with multiple eHealth services, 1733 and Recipe prescriber.

UPDATE 11:25 : The rootcause of this incident was found and resolved, services are getting back to normal

____

Chapter IV, GMF and Tarification are unavailable at the moment

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

helpdesk.carenet@solidaris.be

There are currently issues with Data Attribute Service (DAAS). 

Users (physicians) may experience issues with the Mult-eMediatt services.

Our partner is investigating the issue.

UPDATE 16:00: a switch was done to decrease the impact. 

There are around 25% of failure on the IndemnityBeneficiary calls (used to control if a patient has rights to benefits). These call are only integrated in the Mult-eMediAtt service. 

Users of Trio should not have any errors.

The errors should decrease the switch of 16:00.

Unavailability / high eror rate Chapter IV Ask

Chapter IV Ask : High (unavailable)

We experienced some impacts on CHIV, we apologize for any impact you may have encountered

Chapter IV Ask : Medium

Chapter IV Consultation : Low

mycarenetservices.gezo.ict@cm.be

Update: the incident has been solved.

There are currently issues with multiple eHealth services, such as Therapeutic Links and IAM (Identity and Access Management) and with the National Register. Our teams are working on it to solve this as soon as possible. We will update this page at 10:00.

Multiple eHealth services and the National Register are currently unavailable due to network issues.

Impacted services are:

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• MyHealth: there is a failure when verifying 'parental' access for users with children
• CareLink (care relationship)

We are currently experiencing technical difficulties. We are taking the necessary steps to resolve this as quickly as possible.

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

We experienced some impacts on Tarification, we apologize for any impact you may have encountered

Tarification : Low

mycarenet@mloz.be

We experienced some impacts on Tarification, we apologize for any impact you may have encountered

Tarification : Low

mycarenet@mloz.be

Due to a database error, Vitalink data is currently unavailable. Our team is actively working to resolve the issue as quickly as possible.

Healthcare providers and citizens are currently unable to read or consult any data on Vitalink KMEHR.