Incidents

There are currently issues impacting the RNConsult services.

Our teams are working on a solution.

UPDATE 15:40

• Globally solved from 14:55, completely since 15:38 

The RNConsult PersonService is mostly not available.

Search of data related to the national register will send a time out error. 

Incident reference: INC0478010

Our teams are investigating an incident on most IO3 services, teams are working to restore the situation as soon as possible

Most services of IO300 are impacted

helpdesk.carenet@solidaris.be

We have an issue on our MyCarenet platform impacting 100% of services DMG, CHIV, AA, GINS and possible smaller impact on depending services like MDA (2%).

The service has been restored.

DMG
AA
GINS
CHIV

MDA 2%

support@intermut.be

We saw during a period of 10 minutes errors on the Tarif service.

Elevated errors on Tarif service

support@intermut.be

RCAM service is completely down. Investigation is ongoing. We are trying to restore the service as soon as possible.

RCAM

support@intermut.be

Since 7h50 we see errors on our ICN, WCN services.

Investigation of rootcause is ongoing

All services on ICN & WCN

support@intermut.be

We are currently experiencing technical issues in the Vitalink FHIR production environment.

Connections to the environment may not be possible.

Vitalink@vlaanderen.be

We are currently having issues with the Pseudonymization service. 

Our teams are investigating the issue.

Following services are impacted:

• Vitalink FHIR
• TRIO
• Zorgteam

Operations executed by the users of Vitalink FHIR were not working during the incident.

Our teams investigated an incident ongoing on Tarification, in the meantime this was resolved and the service is restored

Tarification : High (Unavailable)

mycarenet@mloz.be

Update 12:50 : Tarification is now up and running without errors as well, no other impact is noticed at the moment, teams will keep monitoring the situation

Update 11:23 : The majority if the impact has been resolved, some isssue reside on Tarification, our teams continue the investigations

Teams are currently investigating a major incident for members of IO's 200, 400 & 500

Chapter IV Ask : High (Unavailable)
Chapter IV Consultation : Low
eAttest : Low
Insurability Generic : High (Unavailable)
Insurability Pharmacist : High (Unavailable)
Insurability Legacy (Sync) : High (Unavailable)
GMF (Sync) : High (Unavailable)
Medical House Subscription : High (Unavailable)
Member Data : Low
Tarification : High (Unavailable)
Invoicing (Async) : High (Unavailable)
Admission Management (Async) : High (Unavailable)
GMF (Async) : High (Unavailable)
Insurability Legacy (Async) : High (Unavailable)
MedAdmin (Async) : High (Unavailable)
eAgreement : Low

mycarenet@mloz.be