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Incidents

Incident IO300 Solved

Start date 01/10/2026- 14:25
End date 01/10/2026- 14:45
Lead CIN-NIC
Description
14:49 - Teams are working to resolve the incident as soon as possible We apologize for any inconveniences you may have encountered

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: partial_outage
GMF: partial_outage
Tarification: partial_outage
Contact info
helpdesk.carenet@solidaris.be

Incident IO200-500 Tarif CR Solved

Start date 01/10/2026- 07:00
End date 01/10/2026- 08:07
Lead CIN-NIC
Description

08:38 - The service is back, the root cause is under investigation.

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Impact

Tarification: major_outage

Contact info

mycarenet@mloz.be

Issues with the IAMConnect services impacting MyHealth Solved

Start date 23/09/2026- 07:34
End date 23/09/2026- 08:41
Lead eHealth
Description

There are issues impacting the IAM Connect services.

The impact concerns the users of the Healthcare realm, including the https://www.myhealth.belgium.be/ website. 

The technical teams are investigating the issue.

Impact

It is currently impossible for the users of the Healthcare realm to login.

Following services impacted:

  • https://www.myhealth.belgium.be/ 
  • Autocontrol
  • Belrai
  • Belrai Vlaanderen
  • BonStup
  • CoZo
  • eHealthBox WA
  • Fertidata
  • MyCareNet Portal
  • PARIS
  • Sacex
  • Saga
  • TRIO
  • VIDIS
  • Vaccinnet
  • others

Incident - IO200-400-500 Solved

Start date 22/09/2026- 13:30
End date 22/09/2026- 13:50
Lead CIN-NIC
Description

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Impact

Chapter IV: major_outage
eAttest: no_expected_impact
GMF: major_outage
MemberData: no_expected_impact
Tarification: major_outage

Incident - IO100 Solved

Start date 17/09/2026- 18:04
End date 17/09/2026- 19:00
Lead CIN-NIC
Description
Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: major_outage
eAgreement (Ask): major_outage
eAgreement (Consult): no_expected_impact
GMF: major_outage
Medical House Subscription: major_outage
Tarification: major_outage

Disturbances impacting the Recip-e services Solved

Start date 17/09/2026- 12:03
End date 17/09/2026- 12:49
Lead RIZIV-INAMI
Description

There is currently an issue impacting the Recip-e services. The impact concerns a limited part of the traffic. Our teams are working on a solution.

UPDATE 12:58: a workaround has been implemented. The issue has been solved.

Impact

During the incident, around 8% of the users of the Recip-e services were impacted and may have received an error while using the service:

  • 15% of the calls to the Recip-e Prescriber service (including physicians, dentists, hospitals, midwives and nurses)
  • 2% of the calls to the Recip-e Executor service (pharmacists and hospitals pharmacists) 
  • 21% of the calls to the Recip-e Patient service (citizens)

 

Incident IO100 Solved

Start date 15/09/2026- 06:30
End date 15/09/2026- 11:37
Lead CIN-NIC
Description
Our teams are investigating an incident affecting eAgreement for members of CM-MC, teams are working to restore the situation as soon as possible.
Impact
eAgreement (Ask): partial_outage
eAgreement (Consult): no_expected_impact
Contact info
careflow@mc.be

FarmaFlux services heavily disturbed Solved

Start date 11/09/2026- 01:00
End date 11/09/2026- 09:45
Lead APB
Description

FarmaFlux services are not availble due to network issues including load balancing

All services are impacted:

- GFD, Patient Information Sheet and FMS consultation are not available

- PharmaForms are not available,

- Assurpharma will enter in paper-based fallback

- GFD, FMS, RaOTD uploads will be queued in teh pharmacy software

 

Impact

FarmaFlux services are not availble due to network issues including load balancing. 

All services are impacted:

- GFD, Patient Information Sheet and FMS consultation are not available

- PharmaForms are not available,

- Assurpharma will enter in paper-based fallback

- GFD, FMS, RaOTD uploads will be queued in teh pharmacy software

Contact info

marc.buckens@apb.be +32474670887

Incident - IO300 Solved

Start date 10/09/2026- 09:30
End date 10/09/2026- 11:46
Lead CIN-NIC
Description
Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: partial_outage
GMF: partial_outage
Register: partial_outage
Tarification: partial_outage
Contact info
helpdesk.carenet@solidaris.be

Incident - DMG, Tarif, CHIV, Register Solved

Start date 09/09/2026- 22:30
End date 09/09/2026- 23:30
Lead CIN-NIC
Description
23:07 - CGK contacted, investigation asked

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: major_outage
GMF: major_outage
Register: major_outage
Tarification: major_outage
Contact info
support@intermut.be
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