Incidents

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Chapter IV: major_outage
eAttest: no_expected_impact
GMF: major_outage
MemberData: no_expected_impact
Tarification: major_outage

There is currently an issue impacting the Recip-e services. The impact concerns a limited part of the traffic. Our teams are working on a solution.

UPDATE 12:58: a workaround has been implemented. The issue has been solved.

During the incident, around 8% of the users of the Recip-e services were impacted and may have received an error while using the service:

• 15% of the calls to the Recip-e Prescriber service (including physicians, dentists, hospitals, midwives and nurses)
• 2% of the calls to the Recip-e Executor service (pharmacists and hospitals pharmacists) 
• 21% of the calls to the Recip-e Patient service (citizens)

FarmaFlux services are not availble due to network issues including load balancing

All services are impacted:

- GFD, Patient Information Sheet and FMS consultation are not available

- PharmaForms are not available,

- Assurpharma will enter in paper-based fallback

- GFD, FMS, RaOTD uploads will be queued in teh pharmacy software

FarmaFlux services are not availble due to network issues including load balancing. 

All services are impacted:

- GFD, Patient Information Sheet and FMS consultation are not available

- PharmaForms are not available,

- Assurpharma will enter in paper-based fallback

- GFD, FMS, RaOTD uploads will be queued in teh pharmacy software

marc.buckens@apb.be +32474670887

11:46 - The issue has been identified. A small release is planned for 12pm to fix the issue. A confirmation will follow once the portal is fully restored. We apologize for any inconveniences

Our teams are investigating an incident affecting access to MyHealthViewer, teams are working to restore the situation as soon as possible.

MyHealthViewer: major_outage

support@intermut.be

11:56 - update of impacted services

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Chapter IV: partial_outage
GMF: partial_outage
Register: partial_outage
Tarification: partial_outage

helpdesk.carenet@solidaris.be