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Incidents

Incident IO100 Solved

Start date 13/10/2026- 13:30
End date 13/10/2026- 13:50
Lead CIN-NIC
Description
13:50 - io100

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Admission Management (Async): major_outage
Chapter IV (Ask): major_outage
ChapterIV (Consult): no_expected_impact
eAgreement (Ask): major_outage
eAgreement (Consult): no_expected_impact
eAttest: no_expected_impact
GMF (Sync): major_outage
GMF (Async): major_outage
Insurability Generic: major_outage
Insurability Pharmacist: major_outage
Insurability Legacy (Sync): major_outage
Insurability Legacy (Async): major_outage
Invoicing (Async): major_outage
MedAdmin (Async): major_outage
Medical House Subscription: major_outage
Member Data (Sync): no_expected_impact
Tarification: major_outage
Contact info
careflow@mc.be

Issues with multiple services including AttributeAuthority and Recipe Executor Solved

Start date 13/10/2026- 07:30
End date 13/10/2026- 09:01
Lead eHealth
Description

Update 9:01: all issues are solved

Update 8:55: the issues with Recip-e Prescriber are solved.

Update 8:50: Our teams are still actively investigating the issue and are making every effort to restore the affected services as quickly as possible. Several potential solutions are currently being investigated and tested.

There are currently issues impacting the following services

  • AttributeAuthority 
  • IAM IDP
  • Recip-e Prescriber & Executor
  • Belrai
  • Vitalink
  • Therlink
  • Ehealth Consent

Our teams are investigating the issue.

Impact

The disturbances may result in error for users of the Recip-e Prescriber and Executor services. 

Issues impacting RNConsult and other services Solved

Start date 12/10/2026- 09:36
End date 12/10/2026- 12:12
Lead eHealth
Description

There are currently issues impacting the RNConsult PersonService.

There are also been disturbances impacting the Recip-e Prescriber and Executor services between 9:37 and 9:45, 10:00 and 10:10 and 10:25 and 10:30.

The Recip-e services were unavailable between 10:56 and 11:05.

Our teams are investigating the issue.

The RNConsult PersonService was available again from 12:12.

Impact

Search of patient data will return a timeout.

Among the concerned services:

  • ConsultRN excepted for the BISS numbers
  • MyHealthViewer
  • PARIS excepted for the BISS numbers
  • Orgadon
  • Tardis
  • eCare Qermid
  • Vitalink
  • Vaccinnet
  • VIDIS
  • Belrai Vlaanderen

Recip-e services were partially unavaible on the following timeframes:

  • between 9:37 and 9:45
  • between 10:00 and 10:10
  • 10:25 and 10:30.

And completely unavailable between 10:56 and 11:05.

Issues impacting the SAMv2 service Solved

Start date 11/10/2026- 03:21
End date 11/10/2026- 06:38
Lead RIZIV-INAMI
Description

The SAMv2 service has been unavailable during the incident.

Impact

Retrieve medication information through DICS or trying to export the SAMv2 database may not have succeeded during the incident.

Issues impacting the SAMv2 service Solved

Start date 09/10/2026- 01:35
End date 09/10/2026- 02:53
Lead RIZIV-INAMI
Description

The SAMv2 service has been unavailable during the incident.

Impact

Retrieve medication information through DICS or trying to export the SAMv2 database may not have succeeded during the incident.

Issues impacting the SAMv2 service Solved

Start date 08/10/2026- 00:21
End date 08/10/2026- 01:20
Lead RIZIV-INAMI
Description

The SAMv2 service has been unavailable during the incident.

Impact

Retrieve medication information through DICS or trying to export the SAMv2 database may not have succeeded during the incident.

Incident IO300 Solved

Start date 01/10/2026- 14:25
End date 01/10/2026- 14:45
Lead CIN-NIC
Description
14:49 - Teams are working to resolve the incident as soon as possible We apologize for any inconveniences you may have encountered

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: partial_outage
GMF: partial_outage
Tarification: partial_outage
Contact info
helpdesk.carenet@solidaris.be

Incident IO200-500 Tarif CR Solved

Start date 01/10/2026- 07:00
End date 01/10/2026- 08:07
Lead CIN-NIC
Description

08:38 - The service is back, the root cause is under investigation.

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Impact

Tarification: major_outage

Contact info

mycarenet@mloz.be

Issues with the IAMConnect services impacting MyHealth Solved

Start date 23/09/2026- 07:34
End date 23/09/2026- 08:41
Lead eHealth
Description

There are issues impacting the IAM Connect services.

The impact concerns the users of the Healthcare realm, including the https://www.myhealth.belgium.be/ website. 

The technical teams are investigating the issue.

Impact

It is currently impossible for the users of the Healthcare realm to login.

Following services impacted:

  • https://www.myhealth.belgium.be/ 
  • Autocontrol
  • Belrai
  • Belrai Vlaanderen
  • BonStup
  • CoZo
  • eHealthBox WA
  • Fertidata
  • MyCareNet Portal
  • PARIS
  • Sacex
  • Saga
  • TRIO
  • VIDIS
  • Vaccinnet
  • others

Incident - IO200-400-500 Solved

Start date 22/09/2026- 13:30
End date 22/09/2026- 13:50
Lead CIN-NIC
Description

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Impact

Chapter IV: major_outage
eAttest: no_expected_impact
GMF: major_outage
MemberData: no_expected_impact
Tarification: major_outage

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