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Incidents

Incident IO100 Solved

Start date 15/09/2026- 06:30
End date 15/09/2026- 11:37
Lead CIN-NIC
Description
Our teams are investigating an incident affecting eAgreement for members of CM-MC, teams are working to restore the situation as soon as possible.
Impact
eAgreement (Ask): partial_outage
eAgreement (Consult): no_expected_impact
Contact info
careflow@mc.be

FarmaFlux services heavily disturbed Solved

Start date 11/09/2026- 01:00
End date 11/09/2026- 09:45
Lead APB
Description

FarmaFlux services are not availble due to network issues including load balancing

All services are impacted:

- GFD, Patient Information Sheet and FMS consultation are not available

- PharmaForms are not available,

- Assurpharma will enter in paper-based fallback

- GFD, FMS, RaOTD uploads will be queued in teh pharmacy software

 

Impact

FarmaFlux services are not availble due to network issues including load balancing. 

All services are impacted:

- GFD, Patient Information Sheet and FMS consultation are not available

- PharmaForms are not available,

- Assurpharma will enter in paper-based fallback

- GFD, FMS, RaOTD uploads will be queued in teh pharmacy software

Contact info

marc.buckens@apb.be +32474670887


Incident - IO300 Solved

Start date 10/09/2026- 09:30
End date 10/09/2026- 11:46
Lead CIN-NIC
Description
Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: partial_outage
GMF: partial_outage
Register: partial_outage
Tarification: partial_outage
Contact info
helpdesk.carenet@solidaris.be

Incident - DMG, Tarif, CHIV, Register Solved

Start date 09/09/2026- 22:30
End date 09/09/2026- 23:30
Lead CIN-NIC
Description
23:07 - CGK contacted, investigation asked

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: major_outage
GMF: major_outage
Register: major_outage
Tarification: major_outage
Contact info
support@intermut.be

Incident CIN-NIC Solved

Start date 07/09/2026- 22:00
End date 09/09/2026- 12:05
Lead CIN-NIC
Description

11:46 - The issue has been identified. A small release is planned for 12pm to fix the issue. A confirmation will follow once the portal is fully restored. We apologize for any inconveniences

Our teams are investigating an incident affecting access to MyHealthViewer, teams are working to restore the situation as soon as possible.

Impact

MyHealthViewer: major_outage

Contact info

support@intermut.be


Incident CIN-NIC Ongoing

Start date 03/09/2026- 09:48
Lead CIN-NIC
Description
Our teams are investigating an incident affecting BOV and TABAK where payment files no longer comply with SEPA specifications. Teams are working to restore the situation as soon as possible.
Impact
BOV: partial_outage
TABAK: partial_outage

Incident IO300 - instability of services Solved

Start date 02/09/2026- 10:30
End date 02/09/2026- 11:45
Lead CIN-NIC
Description

11:56 - update of impacted services

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Impact

Chapter IV: partial_outage
GMF: partial_outage
Register: partial_outage
Tarification: partial_outage

Contact info

helpdesk.carenet@solidaris.be


Disturbances with the DAAS and TRIO services Solved

Start date 01/09/2026- 20:11
End date 01/09/2026- 21:27
Lead eHealth
Description

There are currently issues a Daas service.

Our teams are investigating the issue.

Impact

The issue is only impacting some users of the Trio service.


Incident IO300 Solved

Start date 01/09/2026- 11:30
End date 01/09/2026- 12:20
Lead CIN-NIC
Description
Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: partial_outage
GMF: partial_outage
Tarification: partial_outage
Contact info
helpdesk.carenet@solidaris.be

Incident IO900 Solved

Start date 01/09/2026- 10:30
End date 01/09/2026- 15:00
Lead CIN-NIC
Description
Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: major_outage
GMF: major_outage
Register: major_outage
Tarification: major_outage
Contact info
900mycarenet@hr-rail.be

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