Incidents

We are currently experiencing server issues affecting some of our services. Certain services are temporarily unavailable. Our technical team is working urgently to resolve this matter. We apologize for any inconvenience.

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

solved since 11h45

Ongoing Incident @IO500 
Under investigation.

CHIV
GMD
Tarification

support@intermut.be

One of internal DB blocked after backup

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Incident

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

eAgreement : Medium

Mogelijke hinder op de MyCareNet fluxen/stromen. Dit kan gaan van trager reageren en antwoorden tot falen ervan.

Perturbations possibles sur les flux MyCareNet. Cela peut aller d'un ralentissement des réactions et des réponses à une défaillance totale.

Gedurende volgende slots kon hinder ondervonden worden :

Des perturbations ont pu être constatées pendant les créneaux horaires suivants :

• 09:10-09:30
• 10:00-10:15

support@intermut.be

Errors on MyCarenet platform at CGK side between 20h27 and 20h40

Impact on DMG, AA, GINS, CHIV
More limited impact seen on ICN and WCN services seen

support@intermut.be

There was an issue at IO100 side which caused unavailability for several services such as GMF, Tarification, MDA, CHIV, eAttest.

FBIO was activated and covered the most important services.

GMD

Tarification

MDA

CHIV

eAttest.

support@intermut.be

We are currently experiencing an impact on CoZo Services.
Our technical teams are investigating the issue. 

Interhub and intrahub connections may be disturbed.

Users may be unable to retrieve results.

We are encountering delays for a limited part of calls to Recip-e Prescriber (for physicians) and Recip-e Executor (for pharmacists).

• between 10:03 and 10:18
• between 11:04 and 11:15

Our teams are investigating the issue.

Users may receive time out message. A retry should solve the issue.

Number of users impacted limited.

There are currently issues with Recipe. Our teams are working on a solution.

There have been disturbances between 10:05 and 10:43 then between 11:04 and 11:26.

End users may experience delays for Recip-e Prescriber for doctors and Recip-e Executor for pharmacists.