Incidents

Incident has been resolved. Services are again stable.
WCN and ICN services again impacted.
High % of errors.
RCA ongoing, impact not resolved after DR switch

All services on ICN and WCN impacted

support@intermut.be

We saw some disturbances on ICN and WCN services today, three peaks, at 10h15, 11h50 and 14h. The issue has been mitigated in the meantime. RCA is still ongoing.

All services on ICN and WCN

support@intermut.be

There have been disturbances impacting different services from the fgov.be domain, including eHealth and healthcare services.

Our partner is investigating the issue.

Update 16:00

Issues are highly limited but we expect a formal confirmation of resolution.

Update 18:45

Most issues should be solved. 

Nevertheless, the rootcause being related to a caching error, there may remain disturbances on users of some fgov.be services.

Update 09:55

Users still having issues are adviced to clear their cache so the issue doesn't remained registered.

In case of users still having issue, it is adviced to clear the DNS caching. This can occur by following these steps:

1. Search for cmd in the Start Menu, right-click Command Prompt, and select Run as administrator. 
2. Type ipconfig /flushdns and press Enter. 
3. You'll see a confirmation: "Successfully flushed the DNS Resolver Cache".

The impact is limited. Users may receive unavailability messages from the services or site.

IO100 is experience issues at the moment for multiple services

all services IO100

support@intermut.be

We see higher error rates for different services on WCN, ICN and MCN (DMG, AA, GINS, CHIV)

WCN, ICN and MCN (DMG, AA, GINS, CHIV)

support@intermut.be

Tarification at IO500 impacted with errors.
 

eTar

support@intermut.be

There are currently issues impacting the ItsMe service.

Our technical teams are investigating and working on a solution to resolve the issue as fast as possible.

Since 9:40 AM CET, we are experiencing a technical problem, impacting 25% or more of our transactions.

More info: https://itsme.statuspage.io/

operations@itsme-id.com

After RSB's eHealth hub certificate renewal (09/12/2025) we were alerted that General Practitioner's softwares are having problems to retrieve the list of documents when RSB is configured as its default hub. This may be linked to an error in interhub requests coming from RSB.

A ticket has been opened in eHealth's helpdesk and its currently under investigation.

Requests coming from RSB to other hubs retrieve an empty list of documents.

Between 12:07 and 12:22, there were disturbances impacting the Recip-e services (Prescriber, Executor and Patient).

Issue was solved from 12:22.

Users may have received time-out messages or a SOA-02001 error.

General practitioners using CareConnect or HealthOne cannot create or send certificates of incapacity of work. There will be an intervention on Tuesday 09/12, which should resolve the issue following the traffic switches planned on Wednesday 10/12 between 12:00 and 16:30.

End users can temporarily fall back on the paper version.

End users receive the error "Cannot call DAAS-service" when trying to create or send a certificate of incapacity of work.