Incidents

11:56 - update of impacted services

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Chapter IV: partial_outage
GMF: partial_outage
Register: partial_outage
Tarification: partial_outage

helpdesk.carenet@solidaris.be

There are currently issues a Daas service.

Our teams are investigating the issue.

The issue is only impacting some users of the Trio service.

There have been issues impacting the Pseudonymization service.

Users of the service may have received errors during the incident, including on the following services:

• Vitalink FHIR
• TRIO
• eReferral
• Fertidata

There have been issues impacting the Pseudonymization service.

Users of the service may have received errors during the incident, including on the following services:

• Vitalink FHIR
• TRIO
• eReferral
• Fertidata

There are currently issues with the Pseudonymization service.

Our teams are investigating the issue.

The service was unavailable during the incident, impacting the following services:

• Vitalink FHIR
• TRIO
• eReferral
• Fertidata

Users may have received errors 503 during the incident.

There are currently issues with the Pseudonymization service.

Our teams are investigating the issue.

The service is unavailable since 16:47.

Users of the following services may receive errors:

• Vitalink FHIR
• TRIO
• eReferral
• Fertidata

There are currently issues impacting several eHealth and healthcare services.

Our teams are investigating the issue.

The issue was completely solved from 19:45.

Following services are unavailable since 18:40:

• Attribute Authority
• Consent
• eHealthBox Publication
• ETK Depot
• IAM
• IAM IDP
• KGSS
• Metahub
• Pseudonymization
• TherLink
• Timestamping 

Following this network issue and dependencies, other healthcare services were also impacted, including:

• Recip-e Presciber
• Recip-e Executor
• VASIAM
• RCT/CTR
• Vitalink FHIR

There are currently issues with the Timestamping services.

Our teams are investigating the issue.

The following services are impacted:

• Timestamping Authority
• Timestamping Consult
• Recip-e Prescriber
• MemberData
• ChapterIV