Incidents

Update 9:45: new messages are processing normally. We are currently clearing the backlog created during the incident.

There are currently issues with eHealthBox. Our teams are working on it.

Users experience issues with eHealthBox.

Due to a release at IO100 there were some issues receiving answers when calling the CHIV service for pharmacists.

This issue has been solved in the meantime by a config change.

CHIV pharmacists

support@intermut.be

There are currently issues impacting the RNConsult services.

Our teams are working on a solution.

UPDATE 15:40

• Globally solved from 14:55, completely since 15:38 

The RNConsult PersonService is mostly not available.

Search of data related to the national register will send a time out error. 

Incident reference: INC0478010

Our teams are investigating an incident on most IO3 services, teams are working to restore the situation as soon as possible

Most services of IO300 are impacted

helpdesk.carenet@solidaris.be

We have an issue on our MyCarenet platform impacting 100% of services DMG, CHIV, AA, GINS and possible smaller impact on depending services like MDA (2%).

The service has been restored.

DMG
AA
GINS
CHIV

MDA 2%

support@intermut.be

We saw during a period of 10 minutes errors on the Tarif service.

Elevated errors on Tarif service

support@intermut.be

RCAM service is completely down. Investigation is ongoing. We are trying to restore the service as soon as possible.

RCAM

support@intermut.be

Since 7h50 we see errors on our ICN, WCN services.

Investigation of rootcause is ongoing

All services on ICN & WCN

support@intermut.be

We are currently experiencing technical issues in the Vitalink FHIR production environment.

Connections to the environment may not be possible.

Vitalink@vlaanderen.be

We are currently having issues with the Pseudonymization service. 

Our teams are investigating the issue.

Following services are impacted:

• Vitalink FHIR
• TRIO
• Zorgteam

Operations executed by the users of Vitalink FHIR were not working during the incident.