IO 600 incident Solved Start date 02/07/2025- 09:00 End date 02/07/2025- 09:50 Lead CIN-NIC Description Following a technical incident this morning, some of our services were unavailable Impact Tarification : High (unavailable) Contact info helpdesk.carenet@hziv.be
IO 100 incident Ongoing Start date 01/07/2025- 18:50 Lead CIN-NIC Description Unavailability of medical house subscription service due to internal authentication issue Impact Medical House Subscription : High (unavailable) Contact info mycarenet@cm.be
National Register unavailable Solved Start date 22/06/2025- 10:50 End date 23/06/2025- 02:30 Lead RN Description Following an intervention on the National Register, there have been issues impacting the related services. The "break the glass" proceudre still allowed access to the prescriptions. The service was fully re-eastablished on 23/06/2025 around 2:30. Impact The impacts on users of eHealth services are as follows Access to the following applications is not possible: ConsultRN excepted for the BISS numbers Creation of therapeutic relations Creation and revocation of a consent Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register) MyHealthViewer PARIS excepted for the BISS numbers Orgadon Tardis eCare Qermid MyHealth: it is no longer possible to check 'parental' access for users with children CareLink (care relationship) See the CBSS publication of the incident for details.
IO 100 incident Solved Start date 19/06/2025- 19:28 End date 19/06/2025- 20:45 Lead CIN-NIC Description Issue occurred during release of our careprovider referential Impact Chapter IV Ask : High (unavailable)GMF (Sync) : High (unavailable)Tarification : High (unavailable)Medical House Subscription : High (unavailable) Contact info mycarenetservices.gezo.ict@cm.be
IO 200, 400 & 500 incident Solved Start date 18/06/2025- 15:52 End date 18/06/2025- 16:49 Lead CIN-NIC Description We experienced some impacts on multiple fluxes, the incident has since been resolved, we apologize for any impact you may have encountered Impact Chapter IV Ask : Low Chapter IV Consultation : Low GMF (Sync) : Medium Member Data : Medium Tarification : Low Contact info mycarenet@mloz.be
IO 400 incident Solved Start date 30/05/2025- 08:00 End date 30/05/2025- 10:00 Lead CIN-NIC Description We are having some impact on the Tarification service, are teams are investigating this issue in order to avoid impact on end users as fast as possible Impact Tarification : Low Contact info carenet.400@ml.be
IO 100 incident Solved Start date 13/05/2025- 18:48 End date 14/05/2025- 08:30 Lead CIN-NIC Description Tarification requests running into error Impact Tarification : High (unavailable) Contact info mycarenetservices.gezo.ict@cm.be
IO 300 incident Solved Start date 07/05/2025- 13:25 End date 07/05/2025- 16:10 Lead CIN-NIC Description indisponibilité DMG, tarification Chap IV Impact Chapter IV Ask : Low Chapter IV Consultation : Low Insurability Generic : Low Insurability Pharmacist : Low Insurability Legacy (Sync) : Low GMF (Sync) : Low Tarification : Low Contact info helpdesk.carenet@solidaris.be
Network issues impacting most services Solved Start date 23/04/2025- 09:04 End date 23/04/2025- 09:24 Lead Smals Description Following DDOS attacks on Belgian websites, several healthcare services are currently facing possible important disturbances. We are working with our partners to stablize the situation and solve the issues. Impact Most services may be impacted. Users are adviced to retry later.
Issues with VSB Insurabilty Solved Start date 16/04/2025- 10:12 End date 16/04/2025- 12:31 Lead CIN-NIC Description VSB Insurability is higly impacted Our teams are investigating the issue Impact Insurability : High (unavailable) Contact info support@intermut.be