Incidents

Onze systemen zijn momenteel down

Chapter IV Ask : High (unavailable)

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

There are currently network issues, impacting several healthcare services. 

Our teams are investiging the issue.

Issues have been solved from 14:02.

Services impacted:

• Vitalink
• MyHealthViewer
• eH2eBox
• eYouth
• VIDIS
• Mediprima
• User Management

Other impacts are being investigated.

There are currently issues with Therlink and RNConsult due to an external incident. Our teams are working on a solution and are in contact with our partner.

See incident on the CBSS Status page.

Issues have been solved from 11:45.

Users may experience issues when creating a therapeutic link or when consulting a person’s data in the National Register.

The following services are impacted, including the applications (like Vitalink or Trio) using them:

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: there is a failure when verifying 'parental' access for users with children
• CareLink (care relationship)

There are currently issues impacting several VAS (value added services) healthcare services. 

eHealth basic services, like eHealthBox, or Recip-e are not impacted.

Many services are facing heavy disturbances and partial unavailability, including the following:

• Belrai Federal
• Belrai Vlaanderen
• SAA
• SANAC
• Vons
• eYouth
• Vitalink KMEHR
• Insisto
• CTR/RCT
• SAMD
• EMSR
• Fertidata
• VASIAM

There are disturbances impacting the National Register services. 

The impacts on users of eHealth services are as follows

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• MyHealth: there is a failure when verifying 'parental' access for users with children
• CareLink (care relationship)

Some services experienced very high response times and unavailability

Chapter IV Ask : Medium

Chapter IV Consultation : Low

Insurability Generic : Medium

GMF (Sync) : Medium

Tarification : Medium

Member Data : Low

Chapter IV Ask : Medium

Chapter IV Consultation : Low

GMF (Sync) : Medium

Insurability Generic : Medium

Member Data : Low

Tarification : Medium

Very high response times and unavailability

mycarenetservices.gezo.ict@cm.be

Intermittent very high response times leading to time-outs

Chapter IV Ask : Medium

Chapter IV Consultation : Low

GMF (Sync) : Medium

Insurability Generic : Medium

Member Data : Low

Tarification : Medium

mycarenet@mc.be

Intermittent very high response times leading to time-outs

Chapter IV Ask : Medium

Chapter IV Consultation : Low

GMF (Sync) : Medium

Insurability Generic : Medium

Member Data : Low

Tarification : Medium

mycarenet@mc.be

There have been disturbances impacting several eHealth services, including TimeStamping, Metahub, TherLink and Consent.

Users may have received errors or encountered slowness during the incident when using following services: MemberData, Tarification, GFDDPP, ChapterIV, Recip-e, Timestamping, Consent, Metahub, TherLink, eHealthBox).