Incidents

08:18 - The impact seems to be stabilized since 7:50, no more immediate impact on all IO's, teams continue investigating and keep the situation under close monitoring

Our teams are investigating an incident affecting multiple services for all IO's, teams are working to restore the situation as soon as possible. We apologize for any inconvenience

CHIV: major_outage
eTar: major_outage
GMF: major_outage
MemberData: major_outage

support@intermut.be

Update: there were issues between 10:28 - 11:04, 11:31 - 11:39 and 15:25 - 15:32.

There are issues with eH2eBox.

Users may experience issues with eH2eBox.

Overload of CHIV servers, slow responses

CHIV (Ask) : High (Unavailable)
CHIV (Consult) : Low

careadmin@cm.be

Our teams are investigating an incident affecting multiple services for all IO members, teams are working to restore the situation as soon as possible

Admission Management (Async) : High (unavailable)
Chapter IV (Ask) : High (unavailable)
GMF (Sync) : High (unavailable)
GMF (Async) : High (unavailable)
Insurability Generic : High (unavailable)
Insurability Pharmacist : High (unavailable)
Insurability Legacy (Sync) : High (unavailable)
Insurability Legacy (Async) : High (unavailable)
Invoicing (Async) : High (unavailable)
MedAdmin (Async) : High (unavailable)​​​​​​​
Tarification : High (unavailable)

support@intermut.be

There have been disturbances impacting the RNConsult PersonService between 17:13 and 18:34.

Search of patient data may generate time out errors for healthcare practicians.

MyCarenet portal not available.

Investigation is ongoing to find a solution

MyCarenet portal not available.

support@intermut.be

There have been disturbances impacting the RNConsult PersonService between 10:22 and 10:43.

Search of patient data may generate time out errors for healthcare practicians.

CPIC -> Mental Health Care and perinatal care application is down for the moment.

We are looking into it

Bonjour,

Un incident est survenu sur Mental Health Care (Bug : écran blanc, pas moyen d’encoder des prestations).

Le service technique a été mis au courant et met tout en œuvre pour résoudre rapidement le problème.

Nous vous tenons au courant dès que notre service aura fait le nécessaire.

Nous vous présentons nos excuses pour les désagréments encourus.

Beste,

Een incident heeft plaatsgevonden op Mental Health Care (Bug: blanco scherm, niet mogelijk om prestaties in te geven.).

De technische dienst is op de hoogte (gebracht) en werkt er hard aan om het probleem snel op te lossen.

Wij zullen u op de hoogte brengen zodra onze technische dienst het probleem heeft opgelost.

Wij bieden u onze excuses aan voor het ongemak.

CPIC down

support@intermut.be

There have been disturbances impacting the RNConsult PersonService between 10:40 and 11:59.

Search of patient data may generate time out errors for healthcare practicians.

MyCarenet portal not available.

Investigation is ongoing with eHealth to find a solution

MyCarenet portal not available.

support@intermut.be