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Incidents

Incident - IO300 Solved

Start date 10/09/2026- 09:30
End date 10/09/2026- 11:46
Lead CIN-NIC
Description
Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: partial_outage
GMF: partial_outage
Register: partial_outage
Tarification: partial_outage
Contact info
helpdesk.carenet@solidaris.be

Incident - DMG, Tarif, CHIV, Register Solved

Start date 09/09/2026- 22:30
End date 09/09/2026- 23:30
Lead CIN-NIC
Description
23:07 - CGK contacted, investigation asked

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: major_outage
GMF: major_outage
Register: major_outage
Tarification: major_outage
Contact info
support@intermut.be

Incident CIN-NIC Solved

Start date 07/09/2026- 22:00
End date 09/09/2026- 12:05
Lead CIN-NIC
Description

11:46 - The issue has been identified. A small release is planned for 12pm to fix the issue. A confirmation will follow once the portal is fully restored. We apologize for any inconveniences

Our teams are investigating an incident affecting access to MyHealthViewer, teams are working to restore the situation as soon as possible.

Impact

MyHealthViewer: major_outage

Incident CIN-NIC Solved

Start date 03/09/2026- 09:48
End date 18/09/2026- 11:45
Lead CIN-NIC
Description

Our teams are investigating an incident affecting BOV and TABAK where payment files no longer comply with SEPA specifications. Teams are working to restore the situation as soon as possible.

Impact

BOV: partial_outage
TABAK: partial_outage

Incident IO300 - instability of services Solved

Start date 02/09/2026- 10:30
End date 02/09/2026- 11:45
Lead CIN-NIC
Description

11:56 - update of impacted services

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Impact

Chapter IV: partial_outage
GMF: partial_outage
Register: partial_outage
Tarification: partial_outage

Contact info

helpdesk.carenet@solidaris.be

Disturbances with the DAAS and TRIO services Solved

Start date 01/09/2026- 20:11
End date 01/09/2026- 21:27
Lead eHealth
Description

There are currently issues a Daas service.

Our teams are investigating the issue.

Impact

The issue is only impacting some users of the Trio service.

Incident IO300 Solved

Start date 01/09/2026- 11:30
End date 01/09/2026- 12:20
Lead CIN-NIC
Description
Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: partial_outage
GMF: partial_outage
Tarification: partial_outage
Contact info
helpdesk.carenet@solidaris.be

Incident IO900 Solved

Start date 01/09/2026- 10:30
End date 01/09/2026- 15:00
Lead CIN-NIC
Description
Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.
Impact
Chapter IV: major_outage
GMF: major_outage
Register: major_outage
Tarification: major_outage
Contact info
900mycarenet@hr-rail.be

Issues with the Pseudonymization service Solved

Start date 24/08/2026- 21:29
End date 24/08/2026- 22:08
Lead eHealth
Description

There have been issues impacting the Pseudonymization service.

Impact

Users of the service may have received errors during the incident, including on the following services:

  • Vitalink FHIR
  • TRIO
  • eReferral
  • Fertidata

Issues with the Pseudonymization service Solved

Start date 20/08/2026- 15:05
End date 20/08/2026- 15:23
Lead eHealth
Description

There have been issues impacting the Pseudonymization service.

Impact

Users of the service may have received errors during the incident, including on the following services:

  • Vitalink FHIR
  • TRIO
  • eReferral
  • Fertidata
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