CoZo issues Solved Start date 23/03/2026- 08:50 End date 23/03/2026- 12:00 Lead Cozo Description There are currently issues with the CoZo services; the CoZo team is investigating the cause. Impact CoZo services may be impacted (intra+interhub)
Issues with eHealthBox Solved Start date 16/03/2026- 18:05 End date 17/03/2026- 11:08 Lead eHealth Description Update 9:45: new messages are processing normally. We are currently clearing the backlog created during the incident. There are currently issues with eHealthBox. Our teams are working on it. Impact Users experience issues with eHealthBox.
Incident IO100 Solved Start date 12/03/2026- 09:30 End date 13/03/2026- 11:30 Lead CIN-NIC Description Due to a release at IO100 there were some issues receiving answers when calling the CHIV service for pharmacists. This issue has been solved in the meantime by a config change. Impact CHIV pharmacists Contact info support@intermut.be
Issues with the eHealth RNConsult services Solved Start date 10/03/2026- 14:15 End date 10/03/2026- 15:38 Lead eHealth Description There are currently issues impacting the RNConsult services. Our teams are working on a solution. UPDATE 15:40 Globally solved from 14:55, completely since 15:38 Impact The RNConsult PersonService is mostly not available. Search of data related to the national register will send a time out error. Incident reference: INC0478010
Incident IO300 Solved Start date 10/03/2026- 11:10 End date 10/03/2026- 12:10 Lead CIN-NIC Description Our teams are investigating an incident on most IO3 services, teams are working to restore the situation as soon as possible Impact Most services of IO300 are impacted Contact info helpdesk.carenet@solidaris.be
Errors MyCarenet Solved Start date 07/03/2026- 12:27 End date 07/03/2026- 13:52 Lead CIN-NIC Description We have an issue on our MyCarenet platform impacting 100% of services DMG, CHIV, AA, GINS and possible smaller impact on depending services like MDA (2%). The service has been restored. Impact DMG AA GINS CHIV MDA 2% Contact info support@intermut.be
Errors on Tarif service Solved Start date 03/03/2026- 10:30 End date 03/03/2026- 10:40 Lead CIN-NIC Description We saw during a period of 10 minutes errors on the Tarif service. Impact Elevated errors on Tarif service Contact info support@intermut.be
RCAM service down Solved Start date 24/02/2026- 19:30 End date 24/02/2026- 22:55 Lead CIN-NIC Description RCAM service is completely down. Investigation is ongoing. We are trying to restore the service as soon as possible. Impact RCAM Contact info support@intermut.be
High Inbound duration since 7h50 - ICN - WCN Solved Start date 23/02/2026- 07:45 End date 23/02/2026- 09:50 Lead CIN-NIC Description Since 7h50 we see errors on our ICN, WCN services. Investigation of rootcause is ongoing Impact All services on ICN & WCN Contact info support@intermut.be
Technical problems with interruptions Solved Start date 11/02/2026- 09:00 End date 11/02/2026- 12:00 Lead Vitalink FHIR Description We are currently experiencing technical issues in the Vitalink FHIR production environment. Impact Connections to the environment may not be possible. Contact info Vitalink@vlaanderen.be