Incidents

Errors on MyCarenet platform at CGK side between 20h27 and 20h40

Impact on DMG, AA, GINS, CHIV
More limited impact seen on ICN and WCN services seen

support@intermut.be

There was an issue at IO100 side which caused unavailability for several services such as GMF, Tarification, MDA, CHIV, eAttest.

FBIO was activated and covered the most important services.

GMD

Tarification

MDA

CHIV

eAttest.

support@intermut.be

We are currently experiencing an impact on CoZo Services.
Our technical teams are investigating the issue. 

Interhub and intrahub connections may be disturbed.

Users may be unable to retrieve results.

We are encountering delays for a limited part of calls to Recip-e Prescriber (for physicians) and Recip-e Executor (for pharmacists).

• between 10:03 and 10:18
• between 11:04 and 11:15

Our teams are investigating the issue.

Users may receive time out message. A retry should solve the issue.

Number of users impacted limited.

There are currently issues with Recipe. Our teams are working on a solution.

There have been disturbances between 10:05 and 10:43 then between 11:04 and 11:26.

End users may experience delays for Recip-e Prescriber for doctors and Recip-e Executor for pharmacists.

There are currently issues with chapter IV due to a timestamp token error. Our teams are working on a solution.

Users may experience issues retrieving chapter IV attestations.

We experienced some disturbances on Tarification, we apologize for any inconveniences

Tarification : Medium

Carenet.400@lm.be

There are currently issues with KGSS (Key Generation and Storage System) causing an impact on Recipe, Chapter IV and GFD-DDP.

Users may experience issues with Recip-e, Chapter IV and GFD-DDP.

Update 12:25: a solution has been implemented and the services are stable again.

Update 11:00: the solution solved a part of the issues but not all of them. There are still issues with ETEE (End to End Encryption), ETKDepot, and SSO (Single Sign On), COBRHA, 1733, Recip-e prescriber and the portal. Our teams are investigating this and are making every effort to resolve this matter as soon as possible.

Update 10:25: our teams are currently implementing the solution. Next update will be at 11:00.

Update 9:50: our teams will implement a solution soon.

There are currently issues with the eHealth services due to a planned intervention. 

Users experience issues with multiple eHealth services, 1733 and Recipe prescriber.

UPDATE 11:25 : The rootcause of this incident was found and resolved, services are getting back to normal

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Chapter IV, GMF and Tarification are unavailable at the moment

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

helpdesk.carenet@solidaris.be