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Incidents

Disturbances impacting the eH2ebox service Solved

Start date 23/09/2024- 10:39
End date 23/09/2024- 12:15
Lead Smals
Description

Following issues with the eBox citizen service, disturbances are occuring on the eH2eBox service.

This issue was solved on 12:15.

Impact

Sending of messages from the eHealthBox to the eBox of a citizen may result in an error.

It is advised to retry later.

Issues impacting CIVICS and DICS services Solved

Start date 18/09/2024- 11:00
End date 19/09/2024- 08:10
Lead Smals
Description

There are errors impacting the CIVICS and DICS services.

Our teams are investigating the issues.

UPDATE: issues were solved through a technical intervention from 8:10.

Impact

Users may receive SOA errors when calling the services.

Issues with Therapeutic Links and IAM Solved

Start date 05/09/2024- 20:43
End date 05/09/2024- 21:30
Lead BCSS-KSZ
Description

There are currently issues with Therlink and IAM (Identity and Access Management)

Impact

Users may experience issues with therapeutic links and IAM

IO 900 incident Solved

Start date 04/09/2024- 10:20
End date 04/09/2024- 10:45
Lead CIN-NIC
Description

Due to an unplanned patching, our production platform encountered small perturbation.

Impact

Chapter IV Consultation : Low

GMF (Sync) : Low

Tarification : Low

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

eAgreement : Low

Contact info
900-carenet-mycarenet@hr-rail.be

IO 100 incident Solved

Start date 03/09/2024- 12:50
End date 03/09/2024- 13:20
Lead CIN-NIC
Description

High error rates/response times

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : Medium

Medical House Subscription : High (unavailable)

eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Contact info
mycarenetservices.gezo.ict@cm.be

IO 100 incident Solved

Start date 02/09/2024- 08:26
End date 02/09/2024- 09:15
Lead CIN-NIC
Description

No connection to eHealth

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Low

Tarification : Low

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Member Data : Medium

eAgreement : Medium

Contact info
Mycarenet.gezo.ict@cm.be

IO 100 incident Solved

Start date 29/08/2024- 07:45
End date 29/08/2024- 09:00
Lead CIN-NIC
Description

High error rate consult tariff

Impact

Tarification : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

IO 100 incident Solved

Start date 26/08/2024- 16:50
End date 26/08/2024- 19:00
Lead CIN-NIC
Description

Multiple flows have degraded performances

Impact

Chapter IV Ask : Low

eAttest : Low

GMF (Sync) : Medium

Tarification : Low

Medical House Subscription : Low

 

Contact info

mycarenet@cm.be

Disturbances with ItsMe Solved

Start date 26/08/2024- 09:55
End date 26/08/2024- 10:20
Lead BOSA
Description

There have been issues impacting the FAS services and the use of ItsMe.

Impact

Users may encounter errors while trying to login by using the ItsMe application.

IO 100 incident Solved

Start date 26/08/2024- 08:40
End date 26/08/2024- 09:21
Lead CIN-NIC
Description

high percentage of requests failings for cancerned mycarenet services

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Medical House Subscription : Medium

Contact info
mycarenet@cm.be
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