Incidents

Problem with different MyCarenet services. MemberData, eAttest, Tarification, Therlink

To solve the incident with IO600 we did a restart of Nippin V2. No impact was expected, but apparently there was a temporary issue with our services.

MemberData - High

eAttest - High

Tarification - High

Therlink - High

support@intermut.be

We are currently experiencing a technical issue. We are working diligently to resolve this as soon as possible.

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

There are currently issues with the eBox Citizen service that may impact the use of the eH2eBox service.

Our partners are investigating the issue.

Incident has been solved around 17:02.

Healthcare practitioners may not be able to send messages to patients.

Patients may also have problems to consult their messages. 

High error rate consult tariff

Tarification : High (unavailable)

IO 200, 400 and 500 Incident on GMD Fluxes / We are encountering issues on GMD, our teams are investigating the incident and will resolve this as soon as possible

GMF (Sync) : High (unavailable)

IO 200, 400 and 500 Incident on GMD Fluxes / We are encountering issues on GMD, our teams are investigating the incident and will resolve this as soon as possible

GMF (Sync) : High (unavailable)

Hi We experienced issues affecting several services, including MDA, Tarif, and DMG, earlier this morning. The issue has now been resolved, and services are functioning normally. Investigations are ongoing to determine the root cause. Thank you for your understanding.

Tarification : Medium

MedAdmin (Async) : Medium

Member Data : Medium

soufiane.benhadou@solidaris.be

No async messages Hospitalization were processed since 12/12

Admission Management (Async) : High (unavailable)

There are disturbances impacting the Recip-e services. 

Errors occured on the services between the following timeslots:

• 11:33 and 11:41
• 14:32 and 14:39
• 16:51 and 17:00

Situation is stabilized but monitored on our side.

Errors with the Recip-e Executor services.

Incident reference: INC0047314

Impact van dit incident is zeer beperkt tot geen door het actief en automatisch ondersteunen door de bestaande BCP oplossing FBIO. Deze zorgt ervoor dat verzekerbaarheids en memberdata bevragingen voor de leden van de Christelijke Mutualiteit succesvol worden beantwoord zodoende de status rond verzekerbaarheid (GINS/MDA) succesvol worden doorgeven. (Basis en belangrijkste functionaliteit). Voor Memberdata ontbreken soms hierdoor de extra informatie/facetten.

(plus ...)

GINS (Verzekerbaarheid / L'assurabilité) :

• Geen Impact - 100% beschikbaar
• Pas d'impact - 100% disponible

MDA (Memberdata) :

• Basis - Verzekerbaarheid/L'assurabilité :
  • Geen Impact - 100% beschikbaar
  • Pas d'impact - 100% disponible
• Extra's - Facetten :
  • Mogelijks Niet beschikbaar
  • Possible Non disponible

mycarenetservices.gezo.ict@cm.be