Incidents

High error rates and high response times. Memberdata provides only partial answer (insurability only).

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Member Data : Medium

Medical House Subscription : High (unavailable)

Issues impacting several services including:

• Timestamping
• Recip-e Prescriber
• ChapterIV

Some MyCareNet and VSB services (eAttest) are also impacted.

Our teams are investigating the issues.

Users may receive errors (services are partially impacted). 

CHIV Instability between 09:15 and 09:50 IO500, IO400 and IO200

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

We saw a rise in errors for GMF, because of this we did a switch to site B.
This triggered more errors because of problem in configuration of the CGW. This was than corrected which solved the issue.

We also saw some problems for tarification

Tarification - LOW

GMF Consult and Notify - HIGH

support@intermut.be

MyCarenet GMF issue for ATX and MediSpring

Following the intervention of this morning for MyCarenet GMF, new issues were seen on the new infra for GMF Consult & notify. This time only ATX and MediSpring were impacted.
A restart temporarily solved the issue, monitoring is ongoing and rootcause is still being investigated.

support@intermut.be

During the migration to the new infrastructure and incident occured with GMF service.

We performed a rollback to solve the incident. Further investigation will be done before a new rollout.

GMF Notify and Consult

support@intermut.be

Teams are investigating impact on GMF Notify

GMF (Sync) : Medium

mycarenet@mloz.be

Our teams are investigating impact on multiple fluxes

Chapter IV Consultation : Low

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

There was some impact on GMF earlier today from 10:20 to 10:50, services have since then been restored to normal

GMF (Sync) : Low

We experienced issues affecting several services, including Tarif, and DMG, earlier this morning.
The issue has now been resolved, and services are functioning normally. Investigations are ongoing to determine the root cause

GMF (Sync) : Medium

Tarification : Medium

helpdesk.carenet@solidaris.be