Incidents

Major Incident on IO9 infrastructure (Production & Pilote) impacting the availability of several services

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Member Data : Medium

eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

High response times due to validation issues

Tarification : Low

mycarenet@cm.be

Incident

Chapter IV Ask : Low

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : Low

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Member Data : Low

Medical House Subscription : Low

eAgreement : Low

Incident

Chapter IV Ask : Low

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : Low

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Member Data : Low

Medical House Subscription : Low

eAgreement : Low

Incident

Chapter IV Ask : Low

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : Low

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Member Data : Low

Medical House Subscription : Low

eAgreement : Low

Mycarenet@mloz.be

Monday, July 8
17h30 : Changes to the Global Medical File will now be made as normal again, changes will not be visible and consultable until the following day (for the time being)
13h30 : When changing the GMF info, the change is not always saved.
The rootcause has been found and will be solved shortly. We will give an update as soon as more info is available

Teams are investigating issues when GMF's are modified, the consult afterwards seems to not be correct. Impact for IO's 200, 400 & 500

GMF (Sync) : Low

mycarenet@mloz.be

Update 15h23 : The situation is now back to normal for all services, we apologize for any inconveniences you may have encountered

Update 14h : Most fluxes are back to normal, still some impacts on Tarification

An incident is ongoing on approximately all fluxes for IO600, teams are investigating and trying to solve this as soon as possible to avoid impact for members

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Member Data : Low

Medical House Subscription : High (unavailable)

eAgreement : Low

helpdesk.carenet@caami-hziv.fgov.be

UPDATE 10:30 : Adjusted impacts

We are encountering issues with our DB2 system that impact many of our apps

Chapter IV Ask : Low

GMF (Sync) : High (unavailable)

Tarification : Medium

soufiane.benhadou@solidaris.be

There are currently disturbances with the National Register service.

More info on the CBSS status site

Issues have been solved from 12:10.

The impacts on users of eHealth services are as follows

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: there is a failure when verifying 'parental' access for users with children
• CareLink (care relationship)

Resolved 12h16 : The incident has been resolved, and services should return to normal.
Update 12h : The cause of the issue was found. We are currently in the process of restoring the service
10h23 : Issues with consult & notification of GMD

Chapter IV Ask : Low

Chapter IV Consultation : Low

eAttest : Medium

GMF (Sync) : Medium

Tarification : Low

Admission Management (Async) : Low

GMF (Async) : Low

Mycarenet.gezo.ict@cm.be