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Incidents

Disturbances with the Recip-e services Solved

Start date 02/12/2024- 15:50
End date 02/12/2024- 16:10
Lead Recip-e
Description

There are disturbances impacting the Recip-e services. 

Issues were solved around 16:00.

Impact

Throtthling errors mainly with Recip-e Executor but also on Prescriber and the GFDDPP.


Disturbances with the Recip-e services Solved

Start date 02/12/2024- 14:05
End date 02/12/2024- 14:35
Lead Recip-e
Description

There are disturbances impacting the Recip-e services. 

Issues were solved around 14:20.

Impact

Throtthling errors mainly with Recip-e Executor but also on Prescriber and the GFDDPP.


Disturbances with the Recip-e services Solved

Start date 02/12/2024- 11:12
End date 02/12/2024- 11:25
Lead Recip-e
Description

There are disturbances impacting the Recip-e services. 

Issues were solved around 11:25.

Impact

Throtthling errors mainly with Recip-e Executor but also on Prescriber and the GFDDPP.


IO 100 incident Solved

Start date 28/11/2024- 13:23
End date 28/11/2024- 14:20
Lead CIN-NIC
Description

Intermittent errors/high response times provoking facet errors in Memberdata, when fallback takes over only insurability is answered

Impact

Member Data : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

IO 300 incident Solved

Start date 28/11/2024- 09:08
End date 28/11/2024- 09:30
Lead CIN-NIC
Description

Storingen/ Perturbations Chapitre IV Ask Response & Tarification Service

Impact

Chapter IV Ask : High (unavailable)

Tarification : Medium

Contact info
helpdesk.carenet@solidaris.be

Issues with the eBox service impacting eH2eBox Solved

Start date 27/11/2024- 16:12
End date 27/11/2024- 16:57
Lead Smals
Description

There are currently issues with the eBox Citizen service that may impact the use of the eH2eBox service.

Our partners are investigating the issue.

Incident has been solved around 16:57.

Impact

Healthcare practitioners may not be able to send messages to patients.

Patients may also have problem to consult their messages.


IO 400 & 500 incident Solved

Start date 27/11/2024- 06:10
End date 27/11/2024- 09:00
Lead CIN-NIC
Description

Our teams are investigating impact on multiple fluxes, we will resolve this as soon as possible

Impact

eAttest : Medium

Member Data : Medium

 

Contact info

mycarenet@mloz.be


IO 100 incident Solved

Start date 26/11/2024- 20:28
End date 27/11/2024- 07:58
Lead CIN-NIC
Description

Problem with referential service

Impact

Chapter IV Ask : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Contact info
mycarenetservices.gezo.ict@cm.be

IO 300 incident Solved

Start date 26/11/2024- 14:00
End date 28/11/2024- 09:30
Lead CIN-NIC
Description

Storingen/ Perturbations Chapitre IV Ask Response & Tarification Service

Impact

Chapter IV Ask : High (unavailable)

Tarification : Low

Contact info
helpdesk.carenet@solidaris.be

IO 100 incident Solved

Start date 26/11/2024- 10:30
End date 26/11/2024- 15:10
Lead CIN-NIC
Description

General internet issues

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Member Data : Medium

Medical House Subscription : High (unavailable)

eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Contact info
mycarenet@cm.be

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