MyCarenet Portal not available Solved Start date 28/04/2026- 08:00 End date 30/04/2026- 15:15 Lead CIN-NIC Description MyCarenet portal not available. Investigation is ongoing with eHealth to find a solution Impact MyCarenet portal not available. Contact info support@intermut.be
Issues with the eHealthBox services Solved Start date 27/04/2026- 19:10 End date 27/04/2026- 23:30 Lead eHealth Description There are currently issues impacting the eHealthBox services. Our teams are investigating the issue. The issues were solved. Impact Most of the calls to send or consult messages on the eHealthBox services resulted in an error during the incident.
Incident IO600 Solved Start date 27/04/2026- 12:22 End date 27/04/2026- 15:07 Lead CIN-NIC Description Insurability Generic : Low Impact We are currently facing technical issues affecting some of our services. We are currently working on a solution. Most users should notice minimal impact. Contact info helpdesk.carenet@hziv.be
Disturbances to start eHealth session Solved Start date 24/04/2026- 14:12 End date 27/04/2026- 10:37 Lead eHealth Description There were issues following the eHealth release to start an eHealth session for somes users. The issue was solved from Monday 27th of April at 10:37. Impact Pharmacists may receive an error when trying to start an eHealth session. The fallback session is working to start the session.
Disturbances impacting the TRIO service Solved Start date 22/04/2026- 10:26 End date 23/04/2026- 13:46 Lead RIZIV-INAMI Description There are currently disturbances with the service of a partner impacting the use of the TRIO service. Our teams are investigating the issue. UPDATE 16:30: there are still disturbances on our partner side impacting the use of the service. UPDATE 23/04 12:00: issues are still investigated on side of our partner. Impact Users of the TRIO service may not be able to verify and access the data from the External Service for Prevention at Work. Around 25% of the calls to retrieve this information will result in an error.
Incident IO 100 Solved Start date 20/04/2026- 14:50 End date 20/04/2026- 15:07 Lead CIN-NIC Description Teams are investigating impact on GMF & Tarification Impact GMF (Sync) : Medium Tarification : High (unavailable) Contact info careflow@cm.be
Disturbances impacting the eHealthBox services Solved Start date 16/04/2026- 19:30 End date 16/04/2026- 21:51 Lead eHealth Description There are currently issues impacting the eHealthBox services. The impact concerns the eHealthBox Publication and Consultation services but only the v3 version using the SOAP protocol. No impact on REST users. Our teams are investigating the issue. UPDATE: most calls resulting in an error since 20:39 Impact Most eHealthBox calls return a SOA-02001 (or time out) since 19:30. Users are advised to retry later.
CIN-NIC - Nippin V1 - TL, AA Solved Start date 14/04/2026- 11:55 End date 14/04/2026- 14:05 Lead CIN-NIC Description We had impact today on our Nippin V1 services Therapeutic Link and some of the AA flows. The issue has been solved in the meantime. Impact Impact on Therapeutic Link and AA flows Contact info support@intermut.be
Incident IO 100 Solved Start date 09/04/2026- 07:30 End date 09/04/2026- 15:50 Lead CIN-NIC Description Responses from one Memberdata node with missing insurability facet in the response Impact Memberdata : Medium Contact info careflow@cm.be
Incident IO 300 Solved Start date 08/04/2026- 14:30 End date 08/04/2026- 16:30 Lead CIN-NIC Description Our teams are investigating an incident affecting multiple services for IO300 (Solidaris) members, teams are working to restore the situation as soon as possible Impact This incident affects: Mycarenet (Chapter IV (Ask), GMF (Sync), Insurability Generic, Insurability Pharmacist, Insurability Legacy (Sync), Tarification). Contact info helpdesk.carenet@solidaris.be