Incidents

Several services showed a temporary increase in errorrate due to a problem connecting to the database.

Service has been stabilized and is being monitored closely.
Investigation on rootcause is still ongoing.

MDA - Medium

Tar - Medium

GMF - Medium

CHIV - Medium

Therapautic link - Medium

Recip-e - Medium

Ins - Medium

support@intermut.be

There was a firewall issue which caused an unavailability for GMF

GMF Consult and Notify - Medium (2PP's impacted) - for IO100, IO300 and IO900

support@intermut.be

Following a memoryissue starting at 9h55 GMF was unavailable for around 20 minutes.

The rootcause has been found and the necessary actions have been taken to prevent this from reappearing and making us able to react faster in case of reoccurence.

GMF Consult and Notify - Medium (2PP's impacted)

support@intermut.be

Memberdata: High response times - partial answers

Member Data : Medium

We have been experiencing technical issues due to the launch of our new application for processing hospital admissions. Resolving these issues is taking much longer than expected. As a result, not all messages 72xxxx can be processed temporarily. We are storing these messages and are working hard to resume processing as soon as possible.

Admission Management (Async) : High (unavailable)

High response times Memberdata - only facet insurability is answered

Member Data : Medium

Unvailability of chapter IV Ask

Chapter IV Ask : High (unavailable)

Following an intervention, there have been disturbances impacting the following services:

• Id Support
• TherLink
• ChapterIV
• Recip-e
  • Prescriber
  • Executor

Our teams are investigating the issue.

Users may receive errors when using the services listed.

high response times + no facet/missing facet exceptions

Member Data : Medium

Incident VI300 - Tarif, MDA, DMG...
Sinds 11u45 ondervonden we een kortstondige storing met deze diensten.
De situatie is intussen gestabiliseerd. We onderzoeken het incident verder om herhaling te voorkomen.

Onze excuses voor het ongemak.

Tarification : Medium

GMF (Async) : Medium

MedAdmin (Async) : Medium

Member Data : Medium

soufiane.benhadou@soldiaris.be