IO 500 incident Solved Start date 23/01/2025- 09:10 End date 23/01/2025- 10:06 Lead CIN-NIC Description Teams are investigating impact on GMF Notify Impact GMF (Sync) : Medium Contact info mycarenet@mloz.be
IO 600 incident Solved Start date 22/01/2025- 11:10 End date 22/01/2025- 12:55 Lead CIN-NIC Description Our teams are investigating impact on multiple fluxes Impact Chapter IV Consultation : LowInsurability Generic : MediumInsurability Pharmacist : MediumInsurability Legacy (Sync) : MediumGMF (Sync) : MediumTarification : Medium Contact info helpdesk.carenet@caami-hziv.fgov.be
IO 500 incident Solved Start date 21/01/2025- 10:15 End date 21/01/2025- 11:05 Lead CIN-NIC Description There was some impact on GMF earlier today from 10:20 to 10:50, services have since then been restored to normal Impact GMF (Sync) : Low Contact info mycarenet@mloz.be
IO 300 incident Solved Start date 20/01/2025- 10:00 End date 20/01/2025- 16:50 Lead CIN-NIC Description We experienced issues affecting several services, including Tarif, and DMG, earlier this morning. The issue has now been resolved, and services are functioning normally. Investigations are ongoing to determine the root cause Impact GMF (Sync) : Medium Tarification : Medium Contact info helpdesk.carenet@solidaris.be
Disturbances with the RNConsult PersonService Solved Start date 20/01/2025- 09:08 End date 20/01/2025- 09:16 Lead RN Description There have been disturbances impacting the RNConsult PersonService. Impact Possible failures with the following services: ConsultRN PersonService Creation of therapeutic relations Creation and revocation of a consent Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register) MyHealthViewer PARIS excepted for the BISS numbers Orgadon Tardis eCare Qermid MyHealth: there is a failure when verifying 'parental' access for users with children CareLink (care relationship)
Issues with the FAS services (ItsMe, eID) Solved Start date 16/01/2025- 22:30 End date 17/01/2025- 00:24 Lead BOSA Description There are disturbances with the FAS services, impacting the authentication on services through ItsMe or eID. Impact An error may occur when trying to log in by using ItsMe or eID.
Issues impacting the RNConsult services Solved Start date 16/01/2025- 13:53 End date 16/01/2025- 14:54 Lead BCSS-KSZ Description There are currently issues impacting the RNConsult services: PersonService, PersonInfoGroupService, EncodedPersonService, PseudoPersonService InscriptionService, EncodedInscription, SsinHistory, CbssPersonService, PseudoInscriptionService Our teams are investigating the issues with our partners. Issues have been solved since 14:54. Impact The consultation or registration of data related to the national registrer may result in an error.
IO 500 incident Solved Start date 13/01/2025- 12:32 End date 13/01/2025- 14:51 Lead CIN-NIC Description Our teams are investigating recurring issues on GMF, possible time-outs Impact GMF (Sync) : Medium Contact info mycarenet@mloz.be
IO 500 incident Solved Start date 13/01/2025- 10:38 End date 13/01/2025- 11:50 Lead CIN-NIC Description Our teams are investigatin issues on GMF, possible time-outs Impact GMF (Sync) : Medium Contact info mycarenet@mloz.be
Disturbances impacting healthcare services Solved Start date 10/01/2025- 15:17 End date 10/01/2025- 15:33 Lead Smals Description There were disturbances on several healthcare services between 15:17 and 15:31 following a connectivity issue. Impact Impact on the following applications and services: EMSR Terminal 1733 Odea VASIAM eYouth Insisto Belrai Vlaanderen