Incident IO 100 Solved Start date 20/04/2026- 14:50 End date 20/04/2026- 15:07 Lead CIN-NIC Description Teams are investigating impact on GMF & Tarification Impact GMF (Sync) : Medium Tarification : High (unavailable) Contact info careflow@cm.be
Disturbances impacting the eHealthBox services Solved Start date 16/04/2026- 19:30 End date 16/04/2026- 21:51 Lead eHealth Description There are currently issues impacting the eHealthBox services. The impact concerns the eHealthBox Publication and Consultation services but only the v3 version using the SOAP protocol. No impact on REST users. Our teams are investigating the issue. UPDATE: most calls resulting in an error since 20:39 Impact Most eHealthBox calls return a SOA-02001 (or time out) since 19:30. Users are advised to retry later.
CIN-NIC - Nippin V1 - TL, AA Solved Start date 14/04/2026- 11:55 End date 14/04/2026- 14:05 Lead CIN-NIC Description We had impact today on our Nippin V1 services Therapeutic Link and some of the AA flows. The issue has been solved in the meantime. Impact Impact on Therapeutic Link and AA flows Contact info support@intermut.be
Incident IO 100 Solved Start date 09/04/2026- 07:30 End date 09/04/2026- 15:50 Lead CIN-NIC Description Responses from one Memberdata node with missing insurability facet in the response Impact Memberdata : Medium Contact info careflow@cm.be
Incident IO 300 Solved Start date 08/04/2026- 14:30 End date 08/04/2026- 16:30 Lead CIN-NIC Description Our teams are investigating an incident affecting multiple services for IO300 (Solidaris) members, teams are working to restore the situation as soon as possible Impact This incident affects: Mycarenet (Chapter IV (Ask), GMF (Sync), Insurability Generic, Insurability Pharmacist, Insurability Legacy (Sync), Tarification). Contact info helpdesk.carenet@solidaris.be
Incident IO100 Solved Start date 07/04/2026- 09:40 End date 07/04/2026- 09:50 Lead CIN-NIC Description High response times/unavailability of all flows Impact Chapter IV Ask : High (unavailable) GMF (Sync) : High (unavailable) Tarification : High (unavailable) Medical House Subscription : High (unavailable) eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced. Contact info careflow@cm.be
Disturbances impacting the RNConsult PersonService and STS services Solved Start date 02/04/2026- 09:30 End date 02/04/2026- 10:50 Lead eHealth Description There are currently disturbances impacting eHealth services RNConsult PersonService SecurityTokenService Impact Around 3% of users have received errors when starting an eHealth session between 9:30 and 10:40. A few users may have had issue with RNConsult PersonService around 9:45.
Disturbances with the RNConsult PersonService Solved Start date 01/04/2026- 09:24 End date 01/04/2026- 10:39 Lead eHealth Description There have been disturbances impacting the RNConsult PersonService between 09:24 and 10:39. Impact Search of patient data may generate time out errors for healthcare practicians.
Incident IO600 Solved Start date 30/03/2026- 12:00 End date 30/03/2026- 12:35 Lead CIN-NIC Description Our teams are investigating an incident affecting Tarification and CHIV at IO600, teams are working to restore the situation as soon as possible Impact Chapter IV Ask : High (Unavailable) Chapter IV Consultation : Low Tarification : High (Unavailable) Member Data : Low Contact info helpdesk.carenet@caami-hziv.fgov.be
Issues with the RNConsult PersonService Solved Start date 25/03/2026- 13:49 End date 25/03/2026- 14:32 Lead eHealth Description There are issues impacting the RNConsult PersonService (used for the search of patient data by healthcare providers). Among the concerned services: ConsultRN excepted for the BISS numbers Creation of therapeutic relations Creation and revocation of a consent Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register) MyHealthViewer PARIS excepted for the BISS numbers Orgadon Tardis eCare Qermid MyHealth: it is no longer possible to check 'parental' access for users with children CareLink (care relationship) Issues have been solved from 14:32. Impact Search of patient data will return a timeout.