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Incidenten

Issue with Therapeutic Links (Therlink) Solved

Start date 30/03/2025- 13:40
End date 30/03/2025- 16:00
Lead RN
Description

Update: the issues with Therlink are caused by an intervention (for more info click here). This intervention will be finished at 20h tonight 30/03/2025. Until then instability issues are still possible.

There are currently issues with Therapeutic Links (Therlink). 

Impact

Pharmacists and doctors are unable to create new therapeutic links.


IO 100 incident Solved

Start date 27/03/2025- 22:16
End date 27/03/2025- 23:45
Lead CIN-NIC
Description

Unavailability of consult tariff service (all requests in error on back-office)

Impact

Tarification : High (unavailable)

Contact info
mycarenetservices.gezo.ict@cm.be

IO 100 incident Solved

Start date 27/03/2025- 17:35
End date 27/03/2025- 18:26
Lead CIN-NIC
Description

High response times MDA, no facet answers

Impact

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Contact info
mycarenetservcies.gezo.ict@cm.be

IO 600 incident Solved

Start date 27/03/2025- 09:20
End date 27/03/2025- 13:45
Lead CIN-NIC
Description

Following the aforementioned problems at smals / eHealth, VI600 has further adjacent impact. The teams are investigating and trying to resolve this as soon as possible

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

eAttest : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Medical House Subscription : High (unavailable)

eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Contact info
helpdesk.carenet@caami-hziv.fgov.be

Issues with eHealth services Solved

Start date 27/03/2025- 09:05
End date 27/03/2025- 09:25
Lead Smals
Description

Update: the situation has stabilized since 9:25 thanks to action taken by our teams.

There are currently issues with the eHealth services. Our teams are working on a solution.

Impact

Global issues with the eHealth services, including Recipe.


IO 100 incident Solved

Start date 22/03/2025- 11:05
End date 22/03/2025- 12:20
Lead CIN-NIC
Description

Very high response times and unavailability (incident in the margin of the DRP exercise)

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
mycarenetservices.gezo.ict@cm.be

IO 600 incident Solved

Start date 18/03/2025- 23:50
End date 19/03/2025- 08:30
Lead CIN-NIC
Description

Due to a problem with our database, we were unfortunately unable to process any eTarif consultations and Medical House subscriptions last night. / The problem has since been resolved.

Impact

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
helpdesk.carenet@hziv.be

MyCarenet Incident Solved

Start date 17/03/2025- 15:06
End date 17/03/2025- 16:09
Lead CIN-NIC
Description

Several services showed a temporary increase in errorrate due to a problem connecting to the database.

Service has been stabilized and is being monitored closely.
Investigation on rootcause is still ongoing.

Impact

MDA - Medium

Tar - Medium

GMF - Medium

CHIV - Medium

Therapautic link - Medium

Recip-e - Medium

Ins - Medium

Contact info

support@intermut.be


MyCarenet Incident Solved

Start date 04/03/2025- 09:50
End date 04/03/2025- 11:10
Lead CIN-NIC
Description

There was a firewall issue which caused an unavailability for GMF

Impact

GMF Consult and Notify - Medium (2PP's impacted) - for IO100, IO300 and IO900

Contact info

support@intermut.be


MyCarenet Incident Solved

Start date 28/02/2025- 09:55
End date 28/02/2025- 10:15
Lead CIN-NIC
Description

Following a memoryissue starting at 9h55 GMF was unavailable for around 20 minutes.

The rootcause has been found and the necessary actions have been taken to prevent this from reappearing and making us able to react faster in case of reoccurence.

Impact

GMF Consult and Notify - Medium (2PP's impacted)

Contact info

support@intermut.be


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