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Incidenten

IO 300 incident Solved

Start date 07/05/2025- 13:25
End date 07/05/2025- 16:10
Lead CIN-NIC
Description

indisponibilité DMG, tarification Chap IV

Impact

Chapter IV Ask : Low

Chapter IV Consultation : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Low

Tarification : Low

 

Contact info

helpdesk.carenet@solidaris.be


Network issues impacting most services Solved

Start date 23/04/2025- 09:04
End date 23/04/2025- 09:24
Lead Smals
Description

Following DDOS attacks on Belgian websites, several healthcare services are currently facing possible important disturbances.

We are working with our partners to stablize the situation and solve the issues.

Impact

Most services may be impacted. Users are adviced to retry later. 


Issues with VSB Insurabilty Solved

Start date 16/04/2025- 10:12
End date 16/04/2025- 12:31
Lead CIN-NIC
Description

VSB Insurability is higly impacted
Our teams are investigating the issue

Impact

Insurability : High (unavailable)

Contact info

support@intermut.be


IO 100 incident Solved

Start date 15/04/2025- 09:50
End date 15/04/2025- 11:12
Lead CIN-NIC
Description

Very high response times, timeouts for tarification

Impact

Tarification : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

IO 600 incident Solved

Start date 07/04/2025- 11:22
End date 07/04/2025- 12:45
Lead CIN-NIC
Description

This morning we experienced problems with our internal database. As a result, some services could not be fully processed .

Impact

Medical House Subscription : Medium

eAgreement : Medium

Contact info
helpdesk.carenet@hziv.be

Issue with Therapeutic Links (Therlink) Solved

Start date 30/03/2025- 13:40
End date 30/03/2025- 16:00
Lead RN
Description

Update: the issues with Therlink are caused by an intervention (for more info click here). This intervention will be finished at 20h tonight 30/03/2025. Until then instability issues are still possible.

There are currently issues with Therapeutic Links (Therlink). 

Impact

Pharmacists and doctors are unable to create new therapeutic links.


IO 100 incident Solved

Start date 27/03/2025- 22:16
End date 27/03/2025- 23:45
Lead CIN-NIC
Description

Unavailability of consult tariff service (all requests in error on back-office)

Impact

Tarification : High (unavailable)

Contact info
mycarenetservices.gezo.ict@cm.be

IO 100 incident Solved

Start date 27/03/2025- 17:35
End date 27/03/2025- 18:26
Lead CIN-NIC
Description

High response times MDA, no facet answers

Impact

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Contact info
mycarenetservcies.gezo.ict@cm.be

IO 600 incident Solved

Start date 27/03/2025- 09:20
End date 27/03/2025- 13:45
Lead CIN-NIC
Description

Following the aforementioned problems at smals / eHealth, VI600 has further adjacent impact. The teams are investigating and trying to resolve this as soon as possible

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

eAttest : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Medical House Subscription : High (unavailable)

eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Contact info
helpdesk.carenet@caami-hziv.fgov.be

Issues with eHealth services Solved

Start date 27/03/2025- 09:05
End date 27/03/2025- 09:25
Lead Smals
Description

Update: the situation has stabilized since 9:25 thanks to action taken by our teams.

There are currently issues with the eHealth services. Our teams are working on a solution.

Impact

Global issues with the eHealth services, including Recipe.


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