Incidenten

12:15 : Impact is back, investigations are ongoing, teams are working to solve this as soon as possible

11:52 : The incident seems to be resolved, we will keep investigating this issue

Our teams are investigating an incident on all IO3 services

All services of IO300 are impacted

helpdesk.carenet@solidaris.be

There have been issues impacting the guard posts users for the Terminal 1733 service. 

Impact mainly on the sending of the XML.

Users may receive a time out error when calling the service.
Sending of XML isn't working for most guard posts.

Incident reference: INC0441054

Update 16h : The impact has mainly been mitigated, investigations are still ongoing

Our teams are investigating an incident on multiple fluxes, we aplogogize for any issues

Chapter IV Ask : High (Unavailable)
GMF (Sync) : High (Unavailable)
Tarification : Medium

helpdesk.carenet@solidaris.be

The DICS and ChapterIV Consultation services are currently unavailable.

Our teams are working on a solution.

Impacted services:

• Consultation of the drugs/medicines databank is currently unavailable
  • DICS
  • ChapterIV
  • CIVARS
  • SAMv2
  • PARIS
  • and depending services

Impacted users:

• Physicians
• Dentists
• Ambu services
• IO
• Others 

IO600 is experience issues at the moment, our teams are working to resolve this as soon as possible

All services of IO600 are impacted

helpdesk.carenet@caami-hziv.fgov.be

There have been issues impacting the use of the Data Attribute Service.

Impact on users when using the following services:

• Mult-eMediAtt
• TRIO

There have been instabilities with the Timestamping service, impacting the following services:

• Recip-e Prescriber
• Recip-e Executor
• ChapterIV
• eAttest
• eAgreement
• DPP-TIP
• GFD-DPP

Users (physicians and pharmacists) may have received errors or timeouts using one of the services.

Recip-e Prescriber was impacted during the incident with an impact on between 10 and 20% of the calls.

Send to IM exceptions on tarification.

Tarification

support@intermut.be

Incident has been resolved. Services are again stable.
WCN and ICN services again impacted.
High % of errors.
RCA ongoing, impact not resolved after DR switch

All services on ICN and WCN impacted

support@intermut.be

We saw some disturbances on ICN and WCN services today, three peaks, at 10h15, 11h50 and 14h. The issue has been mitigated in the meantime. RCA is still ongoing.

All services on ICN and WCN

support@intermut.be