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Incidenten

IO 500 incident Solved

Start date 13/01/2025- 12:32
End date 13/01/2025- 14:51
Lead CIN-NIC
Description

Our teams are investigating recurring issues on GMF, possible time-outs

Impact

GMF (Sync) : Medium

Contact info
mycarenet@mloz.be

IO 500 incident Solved

Start date 13/01/2025- 10:38
End date 13/01/2025- 11:50
Lead CIN-NIC
Description

Our teams are investigatin issues on GMF, possible time-outs

Impact

GMF (Sync) : Medium

Contact info
mycarenet@mloz.be

Disturbances impacting healthcare services Solved

Start date 10/01/2025- 15:17
End date 10/01/2025- 15:33
Lead Smals
Description

There were disturbances on several healthcare services between 15:17 and 15:31 following a connectivity issue. 

Impact

Impact on the following applications and services:

  • EMSR
  • Terminal 1733
  • Odea
  • VASIAM
  • eYouth
  • Insisto
  • Belrai Vlaanderen

MyCareNet incident Solved

Start date 07/01/2025- 17:10
End date 07/01/2025- 17:30
Lead CIN-NIC
Description

Problem with different MyCarenet services. MemberData, eAttest, Tarification, Therlink

To solve the incident with IO600 we did a restart of Nippin V2. No impact was expected, but apparently there was a temporary issue with our services.

Impact

MemberData - High

eAttest - High

Tarification - High

Therlink - High

 

Contact info

support@intermut.be


IO 600 incident Solved

Start date 06/01/2025- 22:00
End date 07/01/2024- 17:18
Lead CIN-NIC
Description

We are currently experiencing a technical issue. We are working diligently to resolve this as soon as possible.

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Contact info
helpdesk.carenet@hziv.be

Issues with the eBox service impacting eH2eBox Solved

Start date 23/12/2024- 15:43
End date 23/12/2024- 17:02
Lead Smals
Description

There are currently issues with the eBox Citizen service that may impact the use of the eH2eBox service.

Our partners are investigating the issue.

Incident has been solved around 17:02.

Impact

Healthcare practitioners may not be able to send messages to patients.

Patients may also have problems to consult their messages. 


IO 100 incident Solved

Start date 18/12/2024- 17:20
End date 18/12/2024- 17:41
Lead CIN-NIC
Description

High error rate consult tariff

Impact

Tarification : High (unavailable)

Contact info
mycarenetservices.gezo.ict@cm.be

IO 500 incident Solved

Start date 16/12/2024- 19:10
End date 17/12/2024- 08:48
Lead CIN-NIC
Description

IO 200, 400 and 500 Incident on GMD Fluxes / We are encountering issues on GMD, our teams are investigating the incident and will resolve this as soon as possible

Impact

GMF (Sync) : High (unavailable)

Contact info
mycarenet@mloz.be

IO 500 incident Solved

Start date 13/12/2024- 20:00
End date 15/12/2024- 16:00
Lead CIN-NIC
Description

IO 200, 400 and 500 Incident on GMD Fluxes / We are encountering issues on GMD, our teams are investigating the incident and will resolve this as soon as possible

Impact

GMF (Sync) : High (unavailable)

Contact info
mycarenet@mloz.be

IO 300 incident Solved

Start date 12/12/2024- 07:30
End date 12/12/2024- 09:30
Lead CIN-NIC
Description

Hi We experienced issues affecting several services, including MDA, Tarif, and DMG, earlier this morning. The issue has now been resolved, and services are functioning normally. Investigations are ongoing to determine the root cause. Thank you for your understanding.

Impact

Tarification : Medium

MedAdmin (Async) : Medium

Member Data : Medium

Contact info

soufiane.benhadou@solidaris.be


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