IO 100 incident Solved Start date 06/02/2025- 12:03 End date 06/02/2025- 12:45 Lead CIN-NIC Description Unvailability of chapter IV Ask Impact Chapter IV Ask : High (unavailable) Contact info mycarenetservices.gezo.ict@cm.be
Disturbances impacting IdSupport, TherLink and Recip-e services Solved Start date 04/02/2025- 11:03 End date 04/02/2025- 11:26 Lead BCSS-KSZ Description Following an intervention, there have been disturbances impacting the following services: Id Support TherLink ChapterIV Recip-e Prescriber Executor Our teams are investigating the issue. Impact Users may receive errors when using the services listed.
IO 100 incident Solved Start date 04/02/2025- 10:30 End date 04/02/2025- 12:12 Lead CIN-NIC Description high response times + no facet/missing facet exceptions Impact Member Data : Medium Contact info mycarenetservices.gezo.ict@cm.be
IO 300 Incident Solved Start date 03/02/2025- 11:45 End date 03/02/2025- 16:45 Lead CIN-NIC Description Incident VI300 - Tarif, MDA, DMG... Sinds 11u45 ondervonden we een kortstondige storing met deze diensten. De situatie is intussen gestabiliseerd. We onderzoeken het incident verder om herhaling te voorkomen. Onze excuses voor het ongemak. Impact Tarification : Medium GMF (Async) : Medium MedAdmin (Async) : Medium Member Data : Medium Contact info soufiane.benhadou@soldiaris.be
IO 100 incident Solved Start date 01/02/2025- 13:40 End date 02/02/2025- 13:10 Lead CIN-NIC Description High error rates and high response times. Memberdata provides only partial answer (insurability only). Impact Chapter IV Ask : High (unavailable)GMF (Sync) : High (unavailable)Tarification : High (unavailable)Member Data : MediumMedical House Subscription : High (unavailable) Contact info mycarenetservices.gezo.ict@cm.be
Issues impacting several services Solved Start date 30/01/2025- 09:20 End date 30/01/2025- 09:50 Lead Smals Description Issues impacting several services including: Timestamping Recip-e Prescriber ChapterIV Some MyCareNet and VSB services (eAttest) are also impacted. Our teams are investigating the issues. Impact Users may receive errors (services are partially impacted).
IO 500 incident Solved Start date 30/01/2025- 09:15 End date 30/01/2025- 09:50 Lead CIN-NIC Description CHIV Instability between 09:15 and 09:50 IO500, IO400 and IO200 Impact Chapter IV Ask : High (unavailable)Chapter IV Consultation : Low Contact info mycarenet@mloz.be
MyCarenet Incident Solved Start date 27/01/2025- 15:45 End date 27/01/2025- 16:30 Lead CIN-NIC Description We saw a rise in errors for GMF, because of this we did a switch to site B. This triggered more errors because of problem in configuration of the CGW. This was than corrected which solved the issue. We also saw some problems for tarification Impact Tarification - LOW GMF Consult and Notify - HIGH Contact info support@intermut.be
MyCarenet Incident Solved Start date 27/01/2025- 11:00 End date 27/01/2025- 11:30 Lead CIN-NIC Description MyCarenet GMF issue for ATX and MediSpring Impact Following the intervention of this morning for MyCarenet GMF, new issues were seen on the new infra for GMF Consult & notify. This time only ATX and MediSpring were impacted. A restart temporarily solved the issue, monitoring is ongoing and rootcause is still being investigated. Contact info support@intermut.be
MyCarenet Incident Solved Start date 27/01/2025- 10:00 End date 27/01/2025- 10:15 Lead CIN-NIC Description During the migration to the new infrastructure and incident occured with GMF service. We performed a rollback to solve the incident. Further investigation will be done before a new rollout. Impact GMF Notify and Consult Contact info support@intermut.be