IO 100 incident Solved Start date 11/09/2025- 07:10 End date 11/09/2025- 08:05 Lead CIN-NIC Description Memberdata: Insurability facet for consultationtype invoicing impacted during release Impact Member Data : Medium Contact info mycarenetservices.gezo.ict@cm.be
Issues with UPPAD (Unique Portal) Solved Start date 11/09/2025- 06:45 End date 11/09/2025- 08:25 Lead Smals Description There are currently issues with UPPAD: Unique Portal for Professionals for Administrative Data. Impact Users receive an error when trying to use UPPAD.
Issues impacting eHealth certificates Solved Start date 08/09/2025- 09:00 End date 10/09/2025- 13:58 Lead Zetes Description There are currently issues impacting the requests and changes on eHealth certificates. Our partner is working on a solution. Impact Users may experience issues requesting, renewing and revoking certificates via ETEE requestor. As soon as our partner has solved the problem, the actions requested by the users will be automatically executed.
IO 600 incident Solved Start date 29/08/2025- 10:45 End date 29/08/2025- 12:25 Lead CIN-NIC Description Onze systemen zijn momenteel down Impact Chapter IV Ask : High (unavailable)Insurability Generic : High (unavailable)Insurability Pharmacist : High (unavailable)Insurability Legacy (Sync) : High (unavailable)GMF (Sync) : High (unavailable)Tarification : High (unavailable)Invoicing (Async) : High (unavailable)Admission Management (Async) : High (unavailable)GMF (Async) : High (unavailable)Insurability Legacy (Async) : High (unavailable)MedAdmin (Async) : High (unavailable)Medical House Subscription : High (unavailable) Contact info helpdesk.carenet@hziv.be
Issues impacting healthcare services Solved Start date 26/08/2025- 13:14 End date 26/08/2025- 14:02 Lead Smals Description There are currently network issues, impacting several healthcare services. Our teams are investiging the issue. Issues have been solved from 14:02. Impact Services impacted: Vitalink MyHealthViewer eH2eBox eYouth VIDIS Mediprima User Management Other impacts are being investigated.
Issues with Therlink (Therapeutic Links) and RNConsult Solved Start date 25/08/2025- 10:05 End date 25/08/2025- 11:45 Lead BCSS-KSZ Description There are currently issues with Therlink and RNConsult due to an external incident. Our teams are working on a solution and are in contact with our partner. See incident on the CBSS Status page. Issues have been solved from 11:45. Impact Users may experience issues when creating a therapeutic link or when consulting a person’s data in the National Register. The following services are impacted, including the applications (like Vitalink or Trio) using them: ConsultRN excepted for the BISS numbers Creation of therapeutic relations Creation and revocation of a consent Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register) MyHealthViewer PARIS excepted for the BISS numbers Orgadon Tardis eCare Qermid MyHealth: there is a failure when verifying 'parental' access for users with children CareLink (care relationship)
Issues impacting VAS healthcare services Solved Start date 20/08/2025- 09:35 End date 20/08/2025- 09:53 Lead Smals Description There are currently issues impacting several VAS (value added services) healthcare services. eHealth basic services, like eHealthBox, or Recip-e are not impacted. Impact Many services are facing heavy disturbances and partial unavailability, including the following: Belrai Federal Belrai Vlaanderen SAA SANAC Vons eYouth Vitalink KMEHR Insisto CTR/RCT SAMD EMSR Fertidata VASIAM
Disturbances with the National Register services Solved Start date 14/08/2025- 20:20 End date 14/08/2025- 21:45 Lead RN Description There are disturbances impacting the National Register services. Impact The impacts on users of eHealth services are as follows ConsultRN excepted for the BISS numbers Creation of therapeutic relations Creation and revocation of a consent Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register) MyHealthViewer PARIS excepted for the BISS numbers Orgadon Tardis MyHealth: there is a failure when verifying 'parental' access for users with children CareLink (care relationship)
IO 100 incident Solved Start date 08/08/2025- 11:30 End date 08/08/2025- 11:40 Lead CIN-NIC Description Some services experienced very high response times and unavailability Impact Chapter IV Ask : MediumChapter IV Consultation : LowInsurability Generic : MediumGMF (Sync) : MediumTarification : MediumMember Data : Low Contact info mycarenetservices.gezo.ict@cm.be
IO 100 incident Solved Start date 28/07/2025- 11:30 End date 28/07/2025- 11:39 Lead CIN-NIC Description Chapter IV Ask : Medium Chapter IV Consultation : Low GMF (Sync) : Medium Insurability Generic : Medium Member Data : Low Tarification : Medium Impact Very high response times and unavailability Contact info mycarenetservices.gezo.ict@cm.be