IO 500 incident Solved Start date 13/01/2025- 12:32 End date 13/01/2025- 14:51 Lead CIN-NIC Description Our teams are investigating recurring issues on GMF, possible time-outs Impact GMF (Sync) : Medium Contact info mycarenet@mloz.be
IO 500 incident Solved Start date 13/01/2025- 10:38 End date 13/01/2025- 11:50 Lead CIN-NIC Description Our teams are investigatin issues on GMF, possible time-outs Impact GMF (Sync) : Medium Contact info mycarenet@mloz.be
Disturbances impacting healthcare services Solved Start date 10/01/2025- 15:17 End date 10/01/2025- 15:33 Lead Smals Description There were disturbances on several healthcare services between 15:17 and 15:31 following a connectivity issue. Impact Impact on the following applications and services: EMSR Terminal 1733 Odea VASIAM eYouth Insisto Belrai Vlaanderen
MyCareNet incident Solved Start date 07/01/2025- 17:10 End date 07/01/2025- 17:30 Lead CIN-NIC Description Problem with different MyCarenet services. MemberData, eAttest, Tarification, Therlink To solve the incident with IO600 we did a restart of Nippin V2. No impact was expected, but apparently there was a temporary issue with our services. Impact MemberData - High eAttest - High Tarification - High Therlink - High Contact info support@intermut.be
IO 600 incident Solved Start date 06/01/2025- 22:00 End date 07/01/2024- 17:18 Lead CIN-NIC Description We are currently experiencing a technical issue. We are working diligently to resolve this as soon as possible. Impact Chapter IV Ask : MediumGMF (Sync) : MediumTarification : MediumMedical House Subscription : Medium Contact info helpdesk.carenet@hziv.be
Issues with the eBox service impacting eH2eBox Solved Start date 23/12/2024- 15:43 End date 23/12/2024- 17:02 Lead Smals Description There are currently issues with the eBox Citizen service that may impact the use of the eH2eBox service. Our partners are investigating the issue. Incident has been solved around 17:02. Impact Healthcare practitioners may not be able to send messages to patients. Patients may also have problems to consult their messages.
IO 100 incident Solved Start date 18/12/2024- 17:20 End date 18/12/2024- 17:41 Lead CIN-NIC Description High error rate consult tariff Impact Tarification : High (unavailable) Contact info mycarenetservices.gezo.ict@cm.be
IO 500 incident Solved Start date 16/12/2024- 19:10 End date 17/12/2024- 08:48 Lead CIN-NIC Description IO 200, 400 and 500 Incident on GMD Fluxes / We are encountering issues on GMD, our teams are investigating the incident and will resolve this as soon as possible Impact GMF (Sync) : High (unavailable) Contact info mycarenet@mloz.be
IO 500 incident Solved Start date 13/12/2024- 20:00 End date 15/12/2024- 16:00 Lead CIN-NIC Description IO 200, 400 and 500 Incident on GMD Fluxes / We are encountering issues on GMD, our teams are investigating the incident and will resolve this as soon as possible Impact GMF (Sync) : High (unavailable) Contact info mycarenet@mloz.be
IO 300 incident Solved Start date 12/12/2024- 07:30 End date 12/12/2024- 09:30 Lead CIN-NIC Description Hi We experienced issues affecting several services, including MDA, Tarif, and DMG, earlier this morning. The issue has now been resolved, and services are functioning normally. Investigations are ongoing to determine the root cause. Thank you for your understanding. Impact Tarification : Medium MedAdmin (Async) : Medium Member Data : Medium Contact info soufiane.benhadou@solidaris.be