Incidenten

Update: the situation has stabilized since 9:25 thanks to action taken by our teams.

There are currently issues with the eHealth services. Our teams are working on a solution.

Global issues with the eHealth services, including Recipe.

Very high response times and unavailability (incident in the margin of the DRP exercise)

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Due to a problem with our database, we were unfortunately unable to process any eTarif consultations and Medical House subscriptions last night. / The problem has since been resolved.

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Several services showed a temporary increase in errorrate due to a problem connecting to the database.

Service has been stabilized and is being monitored closely.
Investigation on rootcause is still ongoing.

MDA - Medium

Tar - Medium

GMF - Medium

CHIV - Medium

Therapautic link - Medium

Recip-e - Medium

Ins - Medium

support@intermut.be

There was a firewall issue which caused an unavailability for GMF

GMF Consult and Notify - Medium (2PP's impacted) - for IO100, IO300 and IO900

support@intermut.be

Following a memoryissue starting at 9h55 GMF was unavailable for around 20 minutes.

The rootcause has been found and the necessary actions have been taken to prevent this from reappearing and making us able to react faster in case of reoccurence.

GMF Consult and Notify - Medium (2PP's impacted)

support@intermut.be

Memberdata: High response times - partial answers

Member Data : Medium

We have been experiencing technical issues due to the launch of our new application for processing hospital admissions. Resolving these issues is taking much longer than expected. As a result, not all messages 72xxxx can be processed temporarily. We are storing these messages and are working hard to resume processing as soon as possible.

Admission Management (Async) : High (unavailable)

High response times Memberdata - only facet insurability is answered

Member Data : Medium

Unvailability of chapter IV Ask

Chapter IV Ask : High (unavailable)