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Incidenten

Disturbances impacting IdSupport, TherLink and Recip-e services Solved

Start date 04/02/2025- 11:03
End date 04/02/2025- 11:26
Lead BCSS-KSZ
Description

Following an intervention, there have been disturbances impacting the following services:

  • Id Support
  • TherLink
  • ChapterIV
  • Recip-e
    • Prescriber
    • Executor

Our teams are investigating the issue.

Impact

Users may receive errors when using the services listed.

IO 100 incident Solved

Start date 04/02/2025- 10:30
End date 04/02/2025- 12:12
Lead CIN-NIC
Description

high response times + no facet/missing facet exceptions

Impact

Member Data : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

IO 300 Incident Solved

Start date 03/02/2025- 11:45
End date 03/02/2025- 16:45
Lead CIN-NIC
Description

Incident VI300 - Tarif, MDA, DMG...
Sinds 11u45 ondervonden we een kortstondige storing met deze diensten.
De situatie is intussen gestabiliseerd. We onderzoeken het incident verder om herhaling te voorkomen.

Onze excuses voor het ongemak.

Impact

Tarification : Medium

GMF (Async) : Medium

MedAdmin (Async) : Medium

Member Data : Medium

Contact info

soufiane.benhadou@soldiaris.be

IO 100 incident Solved

Start date 01/02/2025- 13:40
End date 02/02/2025- 13:10
Lead CIN-NIC
Description

High error rates and high response times. Memberdata provides only partial answer (insurability only).

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Member Data : Medium

Medical House Subscription : High (unavailable)

Contact info
mycarenetservices.gezo.ict@cm.be

Issues impacting several services Solved

Start date 30/01/2025- 09:20
End date 30/01/2025- 09:50
Lead Smals
Description

Issues impacting several services including:

  • Timestamping
  • Recip-e Prescriber
  • ChapterIV

Some MyCareNet and VSB services (eAttest) are also impacted.

Our teams are investigating the issues.

Impact

Users may receive errors (services are partially impacted). 

IO 500 incident Solved

Start date 30/01/2025- 09:15
End date 30/01/2025- 09:50
Lead CIN-NIC
Description

CHIV Instability between 09:15 and 09:50 IO500, IO400 and IO200

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

Contact info
mycarenet@mloz.be

MyCarenet Incident Solved

Start date 27/01/2025- 15:45
End date 27/01/2025- 16:30
Lead CIN-NIC
Description

We saw a rise in errors for GMF, because of this we did a switch to site B.
This triggered more errors because of problem in configuration of the CGW. This was than corrected which solved the issue.

We also saw some problems for tarification

Impact

Tarification - LOW

GMF Consult and Notify - HIGH

Contact info

support@intermut.be

MyCarenet Incident Solved

Start date 27/01/2025- 11:00
End date 27/01/2025- 11:30
Lead CIN-NIC
Description

MyCarenet GMF issue for ATX and MediSpring

Impact

Following the intervention of this morning for MyCarenet GMF, new issues were seen on the new infra for GMF Consult & notify. This time only ATX and MediSpring were impacted.
A restart temporarily solved the issue, monitoring is ongoing and rootcause is still being investigated.

Contact info

support@intermut.be

MyCarenet Incident Solved

Start date 27/01/2025- 10:00
End date 27/01/2025- 10:15
Lead CIN-NIC
Description

During the migration to the new infrastructure and incident occured with GMF service.

We performed a rollback to solve the incident. Further investigation will be done before a new rollout.

Impact

GMF Notify and Consult

Contact info

support@intermut.be

IO 500 incident Solved

Start date 23/01/2025- 09:10
End date 23/01/2025- 10:06
Lead CIN-NIC
Description

Teams are investigating impact on GMF Notify

Impact

GMF (Sync) : Medium

 

Contact info

mycarenet@mloz.be

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