IO 100 incident Solved Start date 12/12/2024- 07:00 End date 16/12/2024- 09:45 Lead CIN-NIC Description No async messages Hospitalization were processed since 12/12 Impact Admission Management (Async) : High (unavailable) Contact info mycarenet@cm.be
Disturbances with the Recip-e Executor service Solved Start date 10/12/2024- 11:33 End date 10/12/2024- 17:00 Lead Smals Description There are disturbances impacting the Recip-e services. Errors occured on the services between the following timeslots: 11:33 and 11:41 14:32 and 14:39 16:51 and 17:00 Situation is stabilized but monitored on our side. Impact Errors with the Recip-e Executor services. Incident reference: INC0047314
IO 100 incident Solved Start date 06/12/2024- 18:29 End date 07/12/2024- 09:23 Lead CIN-NIC Description Impact van dit incident is zeer beperkt tot geen door het actief en automatisch ondersteunen door de bestaande BCP oplossing FBIO. Deze zorgt ervoor dat verzekerbaarheids en memberdata bevragingen voor de leden van de Christelijke Mutualiteit succesvol worden beantwoord zodoende de status rond verzekerbaarheid (GINS/MDA) succesvol worden doorgeven. (Basis en belangrijkste functionaliteit). Voor Memberdata ontbreken soms hierdoor de extra informatie/facetten. (meer...) Impact GINS (Verzekerbaarheid / L'assurabilité) : Geen Impact - 100% beschikbaar Pas d'impact - 100% disponible MDA (Memberdata) : Basis - Verzekerbaarheid/L'assurabilité : Geen Impact - 100% beschikbaar Pas d'impact - 100% disponible Extra's - Facetten : Mogelijks Niet beschikbaar Possible Non disponible Contact info mycarenetservices.gezo.ict@cm.be
Disturbances with the Recip-e services Solved Start date 02/12/2024- 15:50 End date 02/12/2024- 16:10 Lead Recip-e Description There are disturbances impacting the Recip-e services. Issues were solved around 16:00. Impact Throtthling errors mainly with Recip-e Executor but also on Prescriber and the GFDDPP.
Disturbances with the Recip-e services Solved Start date 02/12/2024- 14:05 End date 02/12/2024- 14:35 Lead Recip-e Description There are disturbances impacting the Recip-e services. Issues were solved around 14:20. Impact Throtthling errors mainly with Recip-e Executor but also on Prescriber and the GFDDPP.
Disturbances with the Recip-e services Solved Start date 02/12/2024- 11:12 End date 02/12/2024- 11:25 Lead Recip-e Description There are disturbances impacting the Recip-e services. Issues were solved around 11:25. Impact Throtthling errors mainly with Recip-e Executor but also on Prescriber and the GFDDPP.
IO 100 incident Solved Start date 28/11/2024- 13:23 End date 28/11/2024- 14:20 Lead CIN-NIC Description Intermittent errors/high response times provoking facet errors in Memberdata, when fallback takes over only insurability is answered Impact Member Data : Medium Contact info mycarenetservices.gezo.ict@cm.be
IO 300 incident Solved Start date 28/11/2024- 09:08 End date 28/11/2024- 09:30 Lead CIN-NIC Description Storingen/ Perturbations Chapitre IV Ask Response & Tarification Service Impact Chapter IV Ask : High (unavailable)Tarification : Medium Contact info helpdesk.carenet@solidaris.be
Issues with the eBox service impacting eH2eBox Solved Start date 27/11/2024- 16:12 End date 27/11/2024- 16:57 Lead Smals Description There are currently issues with the eBox Citizen service that may impact the use of the eH2eBox service. Our partners are investigating the issue. Incident has been solved around 16:57. Impact Healthcare practitioners may not be able to send messages to patients. Patients may also have problem to consult their messages.
IO 400 & 500 incident Solved Start date 27/11/2024- 06:10 End date 27/11/2024- 09:00 Lead CIN-NIC Description Our teams are investigating impact on multiple fluxes, we will resolve this as soon as possible Impact eAttest : Medium Member Data : Medium Contact info mycarenet@mloz.be