Problem accessing RSW Services Solved Start date 06/10/2024- 19:50 End date 07/10/2024- 09:20 Lead RSW Description RSW services currently unavailable. Under investigation. Impact All RSW services are unavailable.
IO 100 incident Solved Start date 03/10/2024- 14:47 End date 08/10/2024- 17:45 Lead CIN-NIC Description Answers were sent without site-id and are not fetchable. We stopped the processing of these messages while we solve the issue. Impact Insurability Legacy (Async) : High (unavailable) Contact info mycarenet@cm.be
IO 900 incident Solved Start date 03/10/2024- 05:00 End date 03/10/2024- 10:00 Lead CIN-NIC Description Poor stability, with loss of availabity of our communication platform managing the synchronous flows from 5:00 till 10:00 am today. The communication services had to be restarted. The FBIO had to respond in place of our system. Impact Chapter IV Ask : Low Chapter IV Consultation : Low eAttest : Low Insurability Generic : Low Insurability Pharmacist : Low Insurability Legacy (Sync) : Low GMF (Sync) : Low Tarification : Low MemberData : Low Medical House Subscription : Medium eAgreement : Medium Contact info 900-carenet-mycarenet@hr-rail.be
IO 400 incident Solved Start date 01/10/2024- 13:15 End date 01/10/2024- 16:00 Lead CIN-NIC Description CHIV ASK unavailable Impact Chapter IV Ask : High (unavailable)Chapter IV Consultation : Low Contact info MyCareNet@mloz.be
IO 600 incident Solved Start date 01/10/2024- 12:52 End date 01/10/2024- 13:40 Lead CIN-NIC Description Our teams are investigation issues on multiple services Impact Chapter IV Consultation : LowInsurability Generic : MediumInsurability Pharmacist : MediumInsurability Legacy (Sync) : MediumTarification : LowInsurability Legacy (Async) : Medium Contact info helpdesk.carenet@caami-hziv.fgov.be
Disturbances impacting the eH2ebox service Solved Start date 23/09/2024- 10:39 End date 23/09/2024- 12:15 Lead Smals Description Following issues with the eBox citizen service, disturbances are occuring on the eH2eBox service. This issue was solved on 12:15. Impact Sending of messages from the eHealthBox to the eBox of a citizen may result in an error. It is advised to retry later.
Issues impacting CIVICS and DICS services Solved Start date 18/09/2024- 11:00 End date 19/09/2024- 08:10 Lead Smals Description There are errors impacting the CIVICS and DICS services. Our teams are investigating the issues. UPDATE: issues were solved through a technical intervention from 8:10. Impact Users may receive SOA errors when calling the services.
Issues with Therapeutic Links and IAM Solved Start date 05/09/2024- 20:43 End date 05/09/2024- 21:30 Lead BCSS-KSZ Description There are currently issues with Therlink and IAM (Identity and Access Management) Impact Users may experience issues with therapeutic links and IAM
IO 900 incident Solved Start date 04/09/2024- 10:20 End date 04/09/2024- 10:45 Lead CIN-NIC Description Due to an unplanned patching, our production platform encountered small perturbation. Impact Chapter IV Consultation : LowGMF (Sync) : LowTarification : LowInvoicing (Async) : LowAdmission Management (Async) : LowGMF (Async) : LowInsurability Legacy (Async) : LowMedAdmin (Async) : LoweAgreement : Low Contact info 900-carenet-mycarenet@hr-rail.be
IO 100 incident Solved Start date 03/09/2024- 12:50 End date 03/09/2024- 13:20 Lead CIN-NIC Description High error rates/response times Impact Chapter IV Ask : High (unavailable)GMF (Sync) : MediumMedical House Subscription : High (unavailable)eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced. Contact info mycarenetservices.gezo.ict@cm.be