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Incidenten

IO 100 incident Solved

Start date 02/09/2024- 08:26
End date 02/09/2024- 09:15
Lead CIN-NIC
Description

No connection to eHealth

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Low

Tarification : Low

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Member Data : Medium

eAgreement : Medium

Contact info
Mycarenet.gezo.ict@cm.be

IO 100 incident Solved

Start date 29/08/2024- 07:45
End date 29/08/2024- 09:00
Lead CIN-NIC
Description

High error rate consult tariff

Impact

Tarification : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

IO 100 incident Solved

Start date 26/08/2024- 16:50
End date 26/08/2024- 19:00
Lead CIN-NIC
Description

Multiple flows have degraded performances

Impact

Chapter IV Ask : Low

eAttest : Low

GMF (Sync) : Medium

Tarification : Low

Medical House Subscription : Low

 

Contact info

mycarenet@cm.be


Disturbances with ItsMe Solved

Start date 26/08/2024- 09:55
End date 26/08/2024- 10:20
Lead BOSA
Description

There have been issues impacting the FAS services and the use of ItsMe.

Impact

Users may encounter errors while trying to login by using the ItsMe application.


IO 100 incident Solved

Start date 26/08/2024- 08:40
End date 26/08/2024- 09:21
Lead CIN-NIC
Description

high percentage of requests failings for cancerned mycarenet services

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Medical House Subscription : Medium

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 14/08/2024- 08:10
End date 14/08/2024- 11:20
Lead CIN-NIC
Description

Tarification : Medium

Impact

Degraded performance for Tarification

Contact info

mycarenet@mc.be


IO 500 incident Solved

Start date 05/08/2024- 15:24
End date 05/08/2024- 16:01
Lead CIN-NIC
Description

Tarification Service Send Errors 100% for 500

Impact

Tarification : High (unavailable)

Contact info
Olivier Balencour 0475 77 69 00

IO 400 incident Solved

Start date 05/08/2024- 09:00
End date 05/08/2024- 10:15
Lead CIN-NIC
Description

FLows Tarifcation Send Errors 4xx

Impact

Tarification : Low

 

Contact info

Olivier Balencour - 0475 77 69 00


IO 200 incident Solved

Start date 05/08/2024- 09:00
End date 05/08/2024- 10:15
Lead CIN-NIC
Description

Impact Production Send Erros Tarifcation Service 2xx

Impact

Tarification : Low

Contact info
Olivier Balencour 0475 77 69 00

IO 500 incident Solved

Start date 05/08/2024- 09:00
End date 05/08/2024- 10:15
Lead CIN-NIC
Description

Tarification Send Errors Low

Impact

Tarification : Low

Contact info
Olivier Balencour - 0475 77 69 00

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