Incidenten

Disturbances with impact on Recip-e, eCare, Vitalink, CTR, Timestamping and other services.

Our teams are investigating these issues.

Users may not be able to use healthcare services.

Unavailability/ high responses nippin fluxes where no fallback present

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

High response times/unvailability

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

There is an incident affecting our service(s) National register consultation from the BCSS. 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
Error consulting the national register from the Crossroads Bank for Social Security (CBSS). 

Estimated resolution time
Our partner(s) and service provider(s) are working to resolve this incident as a matter of urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact on service(s) and sub-service(s)
An error may occur when consulting the national register from the services, IT services and applications passing through the BCSS services.

Visible impact are: impossible to create or revoke therapeutic links (via the reference directory, or / and including eID via IDSupport), impossible to create or revoke a consent, MyHealthViewer, PARIS (except for BISS numbers), Orgadon, Tardis, eCare Qermid, on the website MaSanté / MijnGezondheid: there have been problems verifying “parents” access for users with children, impossible to manage care relationship.

Affected sub-service(s): ConsultRN, CareLink, Link (Unability to manage the care links) and TherLink (Patient are unable to manage the therapeutic link) can be impacted. 

Recommended course of action(s)
It is still possible to consult the site, but as time-outs may occur, we recommend that you try again a few minutes after the error message appears. 

Storingen/perturbations

eAttest : Medium

GMF (Sync) : Medium

Tarification : Medium

GMF (Async) : Medium

Member Data : Medium

Unavailability /High response times

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Yesterday 30/11/2023: Unavailability of IO100 due to network issues

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Vitalink is temporary not available due to a technical incident. We're working hard on a solution.

No data can be accessed

vitalink@vlaanderen.be

There is an incident affecting our service(s) Emergency Medical Service Registry (EMSR). 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
EMSR may encounter errors.

Estimated resolution time
We are working to resolve this incident as a matter of urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact
Impact on service(s) and sub-service(s)
EMSR is available but may encounter errors when consulting and registering on the service. 
Impact on EMSR Consultation: medium (few errors may be encountered),
Impact on EMSR Registration: medium (few errors may be encountered). 

Recommended course of action(s)
There is no recommanded course of action(s). 

There are currently disturbances with several eHealth services impacting some applications.

• Timestamping
• Recip-e
• Seals
• GFD-DPP
• etc...

Users might encounter errors while using the listed services or others.

Our teams are investigating these issues.