Incidenten

One of internal DB blocked after backup

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Incident

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

eAgreement : Medium

Mogelijke hinder op de MyCareNet fluxen/stromen. Dit kan gaan van trager reageren en antwoorden tot falen ervan.

Perturbations possibles sur les flux MyCareNet. Cela peut aller d'un ralentissement des réactions et des réponses à une défaillance totale.

Gedurende volgende slots kon hinder ondervonden worden :

Des perturbations ont pu être constatées pendant les créneaux horaires suivants :

• 09:10-09:30
• 10:00-10:15

support@intermut.be

Errors on MyCarenet platform at CGK side between 20h27 and 20h40

Impact on DMG, AA, GINS, CHIV
More limited impact seen on ICN and WCN services seen

support@intermut.be

There was an issue at IO100 side which caused unavailability for several services such as GMF, Tarification, MDA, CHIV, eAttest.

FBIO was activated and covered the most important services.

GMD

Tarification

MDA

CHIV

eAttest.

support@intermut.be

We are currently experiencing an impact on CoZo Services.
Our technical teams are investigating the issue. 

Interhub and intrahub connections may be disturbed.

Users may be unable to retrieve results.

We are encountering delays for a limited part of calls to Recip-e Prescriber (for physicians) and Recip-e Executor (for pharmacists).

• between 10:03 and 10:18
• between 11:04 and 11:15

Our teams are investigating the issue.

Users may receive time out message. A retry should solve the issue.

Number of users impacted limited.

There are currently issues with Recipe. Our teams are working on a solution.

There have been disturbances between 10:05 and 10:43 then between 11:04 and 11:26.

End users may experience delays for Recip-e Prescriber for doctors and Recip-e Executor for pharmacists.

There are currently issues with chapter IV due to a timestamp token error. Our teams are working on a solution.

Users may experience issues retrieving chapter IV attestations.

Since a few days we see failed MDA Async messages on WCN, ICN, VSB and MCN
The investigation on the rootcause is ongoing and has the highest priority.

This error was due to a bug in the configuration of the regional platforms. This has been solved in the meantime.

Some MDA Async messages

support@intermut.be