Wij gebruiken cookies op deze site om de gebruikerservaring te verbeteren.

Incidenten

IO 100 incident Solved

Start date 26/11/2024- 20:28
End date 27/11/2024- 07:58
Lead CIN-NIC
Description

Problem with referential service

Impact

Chapter IV Ask : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Contact info
mycarenetservices.gezo.ict@cm.be

IO 300 incident Solved

Start date 26/11/2024- 14:00
End date 28/11/2024- 09:30
Lead CIN-NIC
Description

Storingen/ Perturbations Chapitre IV Ask Response & Tarification Service

Impact

Chapter IV Ask : High (unavailable)

Tarification : Low

Contact info
helpdesk.carenet@solidaris.be

IO 100 incident Solved

Start date 26/11/2024- 10:30
End date 26/11/2024- 15:10
Lead CIN-NIC
Description

General internet issues

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Member Data : Medium

Medical House Subscription : High (unavailable)

eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Contact info
mycarenet@cm.be

IO 500 incident Solved

Start date 26/11/2024- 06:10
End date 26/11/2024- 11:00
Lead CIN-NIC
Description

We are encountering some issues on MemberData and eAttest, our teams are investigating the incident and will resolve this as soon as possible

Impact

eAttest : Low

Member Data : Medium

eAgreement : Low

Contact info
mycarenet@mloz.be

IO 300 incident Solved

Start date 21/11/2024- 08:30
End date 21/11/2024- 10:30
Lead CIN-NIC
Description

Nous avons rencontré des perturbations involontaires sur les DMG, l'assurabilité et la tarification. Notre équipe y travaille.

Impact

Insurability Generic : Low

GMF (Sync) : Low

Tarification : Low

Contact info
helpdesk.carenet@solidaris.be

Disturbances impacting the Recip-e services Solved

Start date 13/11/2024- 13:55
End date 13/11/2024- 14:54
Lead Recip-e
Description

There are currently disturbances impacting the Recip-e Executor and Prescriber services.

Our teams are working on it.

Since 14:54 the situation has been stabilized. There should be no more impact on the users. Our teams are taking action to definitely solve the issue.

Impact

Users may receive errors (SOA-02002) when calling the Recip-e services. 

The Recip-e executor service is impacted with a more limited disturbance on the Prescriber service.


IO 300 incident Solved

Start date 13/11/2024- 09:00
End date 13/11/2024- 11:50
Lead CIN-NIC
Description

Nous avons rencontré des perturbations involontaires sur les DMG et la tarification. Notre équipe y travaille.

Impact

GMF (Sync) : Low

Tarification : Low

Contact info
helpdesk.carenet@solidaris.be

IO 100 incident Solved

Start date 12/11/2024- 01:30
End date 17/12/2024- 19:15
Lead CIN-NIC
Description

eGMD Async - Consult list (currently remain unanswered) - Issue is under investigation

Impact

GMF (Async) : Low

Contact info
mycarenet.gezo.ict@cm.be

IO 100 Incident (Impact eTarification) Solved

Start date 07/11/2024- 15:30
End date 07/11/2024- 15:48
Lead CIN-NIC
Description

High error rate on Consult eTarification because of time-outs possible.

Impact

Tarification: High

Contact info

mycarenetservices@gezo.ict@cm.be


IO 600 incident Solved

Start date 05/11/2024- 17:37
End date 06/11/2024- 11:45
Lead CIN-NIC
Description

We are currently experiencing technical difficulties. We are working diligently to restore full functionality.

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

GMF (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
helpdesk.carenet@hziv.be

back2top