Issues with the RNConsult PersonService Solved

Start date:

08/07/2026 - 11:05

End date:

08/07/2026 - 15:05

Lead:

eHealth

Description:

There are issues impacting the RNConsult PersonService (used for the search of patient data by healthcare providers).

Our teams are investigating the issue.

UPDATE 12:38: following a traffic switch, errors should not appear anymore.

Following a misuse of the service by a partner, the issue occured again from 14:27.

Issues have been mostly solved from 14:47 and completely from 15:05.

Impact:

Search of patient data will return a timeout.

Among the concerned services: