Incidenten

Investigation ongoing about performance issues, some delays are possible

eAttest : Low

Member Data : Low

support@intermut.be

Update 10:35: there are issues with the national register again.

Update 9:30: the issues have been solved since 9:27.

There are currently issues with the national register impacting multiple eHealth services. Our partner is working on a solution. 

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: it is no longer possible to check 'parental' access for users with children
• CareLink (care relationship)

Updates : 

Friday, April 12
- 14 h 15: target group is updated, 
- 14 h 37: full traffic is switched on an availability zone, 
- 14 h 47: The traffic switch resolved a lot of issues, but the error is still on the consent link (impact on a few general practitioners, hospitals, and pharmacists), 
- 14 h 55: The service consent link is fully operational, and errors are decreasing.
- 15 h 05: Incident is resolved, monitoring is still ongoing. 
- 15 h 15: alert closure.

Monday, April 15
- 09 h 40: the incident is reopened on demand of partners, approximately 30 % of the traffic is on error, 

Tuesday, April 16
- 09:41: other partners are impacted, same issue (MetaHub, 30 % of the traffic are in error), 
- 10:24: The cause of the incident is found, 
- 10:32: Incident is resolved

There is an incident affecting our technical services and having an impact on services (MaSanté / Mijn gezondheid, Prescription, Execution of a prescription)
We understand the importance of this service to your business. Please see below for more information. 

Incident Overview
A specific server gives a lot of error and 5 % of the traffic is impacted on the consentment and the therapeutic relationship. 
Impact for general practitioner, nurse, midwife, dentist: low, 
Impact for pharmacist, hospital: medium. 

Estimated resolution time
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact on service(s) and sub-service(s)
Unavailability to use the services : consent, therapeutic relationship. 

Recommended course of action(s)
If you can retry your manipulation, this is the first recommended action. 
You have the option to use our downgraded method. We invite you to consult the page Procédure d'urgence / Noodprocedure.
 

We acknowledge the important | business ] role our services play in your business, and we extend our sincere apologies for any inconvenience this incident may generate.
We are wholly committed to a swift and efficient resolution.

Please monitor our Status page for incident progress updates.

Impact on service(s) and sub-service(s)
Service impact : eHealth IAM Connect services
Affected sub-service(s) (IT Services): n/a

Recommended course of action(s)
n/a
Please monitor our Status page for incident progress updates.

We acknowledge the role our services play in your business, and we extend our sincere apologies for any inconvenience this incident may generate.
We are wholly committed to a swift and efficient resolution.

There have been network disturbances since 10/04/2024 around 12:30 impacting our services.
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
Error messages might occurs while using our web services.

Estimated resolution time
The disturbances have been solved on 11/04/2024 from 12:49.

Investigation has started about general incident for all IOs, multiple services impacted

eAttest : Medium

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Member Data : Medium

Medical House Subscription : High (unavailable)

eAgreement : Medium

There is an incident affecting our dashboard.
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
Component are in error but IT services are available. 

Estimated resolution time
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates. Incident opened at 15:28.

Impact on service(s) and sub-service(s)
Service impact : n/a
Affected sub-service(s) (IT Services): n/a

Recommended course of action(s)
n/a
Please monitor our Status page for incident progress updates.

We acknowledge the role our services play in your business, and we extend our sincere apologies for any inconvenience this incident may generate.
We are wholly committed to a swift and efficient resolution.

There are currently issues impacting several eHealth services. 

Our teams are working on it.

UPDATE

• 09:40: issues have been solved. We keep an active monitoring on the services.

Impact on service(s) and sub-service(s)
There are disturbances on most eHealth core services as well as on VAS (value added services) healthcare services. 

The following services were not available:

• 1733
• eH2eBox
• Vitalink

With confirmed issues with the following:

• EMSR
• GKB
• Insisto
• CTR
• Belrai
• Belrai Vlaanderen
• Recip-e
• Vidis
• MaSanté/MijnGezondheid
• others

Recommended course of action(s)
n/a

Please monitor our status page for incident progress updates.

high response times/unavailability

Tarification : High (unavailable)

De service eTar voor de leden van Solidaris (IO300) is moelijk bereikbaar tot onbeschikbaar. Dit kan eventueel voor hinder zorgen op de flux van eFact. Echter eTar is geen verplichting om eFact te kunnen gebruiken. De Service eFact werkt naar behoren en is up and running.

Teams zijn het aan het bekijken en we trachten asap het euvel te verhelpen.

eTar : Impact High

support@intermut.be

Update:

• 17 h 16 - the full restoration time is reassessed at 19:00.
• 15 h 49 - Only Social Security Identification Numbers (SSINs) ending with the number "2" are affected. 
• 15 h 34 - 90 % of the service is restored. The impact will gradually decrease, and service should be fully restored by 17:30.
• 15 h 05 - Most patients do not have access to their data

There is an incident affecting the service Vitalink. 
We understand the importance of this service to your business. Please see below for more information. 

Incident overview
The Vitalink service is not available.

Estimated resolution time
We are working to resolve this incident as a matter of urgency. 
The incident is expected to be resolved around 17 h 30. 

Impact on service(s) and sub-service(s)
The database is experiencing disturbances
Patients cannot consult their data if they have to go through Vitalink. 

Recommended course of action(s)
n/a

We acknowledge the importance of the service to play in your business, and we extend our sincere apologies for any inconvenience this incident may generate.
We are wholly committed to a swift and efficient resolution.

Please monitor our status page for incident progress updates.