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Incidenten

IO 500 incident Solved

Start date 26/11/2024- 06:10
End date 26/11/2024- 11:00
Lead CIN-NIC
Description

We are encountering some issues on MemberData and eAttest, our teams are investigating the incident and will resolve this as soon as possible

Impact

eAttest : Low

Member Data : Medium

eAgreement : Low

Contact info
mycarenet@mloz.be

IO 300 incident Solved

Start date 21/11/2024- 08:30
End date 21/11/2024- 10:30
Lead CIN-NIC
Description

Nous avons rencontré des perturbations involontaires sur les DMG, l'assurabilité et la tarification. Notre équipe y travaille.

Impact

Insurability Generic : Low

GMF (Sync) : Low

Tarification : Low

Contact info
helpdesk.carenet@solidaris.be

Disturbances impacting the Recip-e services Solved

Start date 13/11/2024- 13:55
End date 13/11/2024- 14:54
Lead Recip-e
Description

There are currently disturbances impacting the Recip-e Executor and Prescriber services.

Our teams are working on it.

Since 14:54 the situation has been stabilized. There should be no more impact on the users. Our teams are taking action to definitely solve the issue.

Impact

Users may receive errors (SOA-02002) when calling the Recip-e services. 

The Recip-e executor service is impacted with a more limited disturbance on the Prescriber service.


IO 300 incident Solved

Start date 13/11/2024- 09:00
End date 13/11/2024- 11:50
Lead CIN-NIC
Description

Nous avons rencontré des perturbations involontaires sur les DMG et la tarification. Notre équipe y travaille.

Impact

GMF (Sync) : Low

Tarification : Low

Contact info
helpdesk.carenet@solidaris.be

IO 100 Incident (Impact eTarification) Solved

Start date 07/11/2024- 15:30
End date 07/11/2024- 15:48
Lead CIN-NIC
Description

High error rate on Consult eTarification because of time-outs possible.

Impact

Tarification: High

Contact info

mycarenetservices@gezo.ict@cm.be


IO 600 incident Solved

Start date 05/11/2024- 17:37
End date 06/11/2024- 11:45
Lead CIN-NIC
Description

We are currently experiencing technical difficulties. We are working diligently to restore full functionality.

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

GMF (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
helpdesk.carenet@hziv.be

Disturbances impacting Recip-e Executor Solved

Start date 04/11/2024- 11:32
End date 04/11/2024- 11:37
Lead Recip-e
Description

There have been disturbances impacting the Recip-e Executor service between 11:32 and 11:37.

Impact

Users may have received a time out or error message. A retry should have solved the encountered problem.


IO 300 incident Solved

Start date 30/10/2024- 08:00
End date 30/10/2024- 16:00
Lead CIN-NIC
Description

Ralentissements réseau 306

Impact

Chapter IV Ask : High (unavailable)

  • physician
Contact info

helpdesk.carenet@solidaris.be


Disturbances with BNIX network Solved

Start date 28/10/2024- 15:40
End date 28/10/2024- 16:25
Lead Belnet
Description

We are currently experiencing issues with our BNIX services.

Our teams are working hard to solve the matter as quickly as possible. The page https://status.bnix.net/ will be updated as soon as we have more information.

Issues seems to be stabilized from 16:25.

Impact

Disturbances impacting the use of most healthcare services.

Contact info

servicedesk@belnet.be 


IO 100 incident Solved

Start date 27/10/2024- 14:05
End date 27/10/2024- 18:18
Lead CIN-NIC
Description

High error rate consult tariff

Impact

Tarification : High (unavailable)

Contact info
Mycarenetservices.gezo.ict@cm.be

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