Incidenten

Hi We experienced issues affecting several services, including MDA, Tarif, and DMG, earlier this morning. The issue has now been resolved, and services are functioning normally. Investigations are ongoing to determine the root cause. Thank you for your understanding.

Tarification : Medium

MedAdmin (Async) : Medium

Member Data : Medium

soufiane.benhadou@solidaris.be

No async messages Hospitalization were processed since 12/12

Admission Management (Async) : High (unavailable)

There are disturbances impacting the Recip-e services. 

Errors occured on the services between the following timeslots:

• 11:33 and 11:41
• 14:32 and 14:39
• 16:51 and 17:00

Situation is stabilized but monitored on our side.

Errors with the Recip-e Executor services.

Incident reference: INC0047314

Impact van dit incident is zeer beperkt tot geen door het actief en automatisch ondersteunen door de bestaande BCP oplossing FBIO. Deze zorgt ervoor dat verzekerbaarheids en memberdata bevragingen voor de leden van de Christelijke Mutualiteit succesvol worden beantwoord zodoende de status rond verzekerbaarheid (GINS/MDA) succesvol worden doorgeven. (Basis en belangrijkste functionaliteit). Voor Memberdata ontbreken soms hierdoor de extra informatie/facetten.

(meer...)

GINS (Verzekerbaarheid / L'assurabilité) :

• Geen Impact - 100% beschikbaar
• Pas d'impact - 100% disponible

MDA (Memberdata) :

• Basis - Verzekerbaarheid/L'assurabilité :
  • Geen Impact - 100% beschikbaar
  • Pas d'impact - 100% disponible
• Extra's - Facetten :
  • Mogelijks Niet beschikbaar
  • Possible Non disponible

mycarenetservices.gezo.ict@cm.be

There are disturbances impacting the Recip-e services. 

Issues were solved around 16:00.

Throtthling errors mainly with Recip-e Executor but also on Prescriber and the GFDDPP.

There are disturbances impacting the Recip-e services. 

Issues were solved around 14:20.

Throtthling errors mainly with Recip-e Executor but also on Prescriber and the GFDDPP.

There are disturbances impacting the Recip-e services. 

Issues were solved around 11:25.

Throtthling errors mainly with Recip-e Executor but also on Prescriber and the GFDDPP.

Intermittent errors/high response times provoking facet errors in Memberdata, when fallback takes over only insurability is answered

Member Data : Medium

Storingen/ Perturbations Chapitre IV Ask Response & Tarification Service

Chapter IV Ask : High (unavailable)

Tarification : Medium

There are currently issues with the eBox Citizen service that may impact the use of the eH2eBox service.

Our partners are investigating the issue.

Incident has been solved around 16:57.

Healthcare practitioners may not be able to send messages to patients.

Patients may also have problem to consult their messages.