Incidenten

Update(s)

• 09:55 - impact on IT services memberData, TherLink, eAttest, Chapter IV
• 09:45 - impact on IT service memberData
• 09:26 - latency on IT service memberData

There is an incident affecting our service(s) MyCareNet. 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
Incident affecting our services MyCareNet. 

Estimated resolution time
We are working to resolve this incident as a matter of extreme urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact on service(s) and sub-service(s)
High impact on MyCareNet. (memberData, TherLink, eAttest).

Recommended course of action(s)
No recommanded actions.

Update(s)

• 09:55 - situation is stabilised.
• 09:54 - no instability detected.
• 09:17 - solution is implemented, instability issues are still possible. A new update will follow before 10:00.
• 09:16 - restore of the traffic rerouting
• 09:07 - detection of the global incident

There is an incident affecting our core eHealth service. 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
The core eHealth services are not reachable.

Estimated resolution time
We are working to resolve this incident as a matter of extreme urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact on service(s) and sub-service(s)
High impact on MyCareNet (all IT services), Recip-e (all IT services).

Recommended course of action(s)
No recommended actions.

There is an incident affecting our service(s) Vitalink. 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
A drop in traffic is visible. Vitalink is not accessible (not found). 

Estimated resolution time
We are working to resolve this incident as a matter of urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact on service(s) and sub-service(s)
IT Service using directly Vitalink are impacted. 

• SumeHr

Update(s)

• 08:03 - end of disruption (business continuity plan activated)
• 07:58 - activation of the business continuity plan
• 07:53 - first analyse confirm error on TimeStamp Authority

There is an incident affecting our service(s) eHealth platform, Recip-e and MyCareNet. 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
The IT TimeStamp Authority service has been disrupted, affecting Recip-e and MyCareNet.

Estimated resolution time
We are working to resolve this incident as a matter of extreme urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact on service(s) and sub-service(s)
High impact on MyCareNet (Chapter IV, eAttest), Recip-e (Prescriber).

Recommended course of action(s)
No recommended actions.

Planned Maintenance

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Planned maintenance

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Storingen/ Pertubations

Chapter IV Ask : Low

GMF (Sync) : Low

Tarification : Low

helpdesk.carenet@solidaris.be

Consult tarif is not available.

Tarification : High (unavailable)

Our teams are investigating instablities

Tarification : Medium

Update(s)

• 10:16: Confirmation that Recip-e and eHealth platform are operational. MyCareNet remains difficult and is managed by CIN-NIC.
• 09:59 : Confirmation Recip-e and eHealth platform are up and running. MyCareNet services are stabilizing, but delays are still possible. Our teams are working on a solution,
• 09:43 : Recip-e and eHealth are back to normal in monitoring tools, 
• 09:33 : The original error has been found, restoration is underway,

There is an incident affecting our service(s) eHealth platform, Recip-e and MyCareNet. 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
Incident affecting our services eHealth platform, Recip-e and MyCareNet. 

Estimated resolution time
We are working to resolve this incident as a matter of extreme urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact on service(s) and sub-service(s)
Users may experience delays and errors while using the MyCareNet, eHealth and Recip-e services.

Recommended course of action(s)
No recommanded actions.