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Incidenten

IO 600 incident Solved

Start date 23/02/2025- 00:00
End date 03/03/2025- 08:00
Lead CIN-NIC
Description

We have been experiencing technical issues due to the launch of our new application for processing hospital admissions. Resolving these issues is taking much longer than expected. As a result, not all messages 72xxxx can be processed temporarily. We are storing these messages and are working hard to resume processing as soon as possible.

Impact

Admission Management (Async) : High (unavailable)

Contact info
helpdesk.carenet@hziv.be

IO 100 incident Solved

Start date 21/02/2025- 15:30
End date 21/02/2025- 16:10
Lead CIN-NIC
Description

High response times Memberdata - only facet insurability is answered

Impact

Member Data : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

IO 100 incident Solved

Start date 06/02/2025- 12:03
End date 06/02/2025- 12:45
Lead CIN-NIC
Description

Unvailability of chapter IV Ask

Impact

Chapter IV Ask : High (unavailable)

Contact info
mycarenetservices.gezo.ict@cm.be

Disturbances impacting IdSupport, TherLink and Recip-e services Solved

Start date 04/02/2025- 11:03
End date 04/02/2025- 11:26
Lead BCSS-KSZ
Description

Following an intervention, there have been disturbances impacting the following services:

  • Id Support
  • TherLink
  • ChapterIV
  • Recip-e
    • Prescriber
    • Executor

Our teams are investigating the issue.

Impact

Users may receive errors when using the services listed.

IO 100 incident Solved

Start date 04/02/2025- 10:30
End date 04/02/2025- 12:12
Lead CIN-NIC
Description

high response times + no facet/missing facet exceptions

Impact

Member Data : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

IO 300 Incident Solved

Start date 03/02/2025- 11:45
End date 03/02/2025- 16:45
Lead CIN-NIC
Description

Incident VI300 - Tarif, MDA, DMG...
Sinds 11u45 ondervonden we een kortstondige storing met deze diensten.
De situatie is intussen gestabiliseerd. We onderzoeken het incident verder om herhaling te voorkomen.

Onze excuses voor het ongemak.

Impact

Tarification : Medium

GMF (Async) : Medium

MedAdmin (Async) : Medium

Member Data : Medium

Contact info

soufiane.benhadou@soldiaris.be

IO 100 incident Solved

Start date 01/02/2025- 13:40
End date 02/02/2025- 13:10
Lead CIN-NIC
Description

High error rates and high response times. Memberdata provides only partial answer (insurability only).

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Member Data : Medium

Medical House Subscription : High (unavailable)

Contact info
mycarenetservices.gezo.ict@cm.be

Issues impacting several services Solved

Start date 30/01/2025- 09:20
End date 30/01/2025- 09:50
Lead Smals
Description

Issues impacting several services including:

  • Timestamping
  • Recip-e Prescriber
  • ChapterIV

Some MyCareNet and VSB services (eAttest) are also impacted.

Our teams are investigating the issues.

Impact

Users may receive errors (services are partially impacted). 

IO 500 incident Solved

Start date 30/01/2025- 09:15
End date 30/01/2025- 09:50
Lead CIN-NIC
Description

CHIV Instability between 09:15 and 09:50 IO500, IO400 and IO200

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

Contact info
mycarenet@mloz.be

MyCarenet Incident Solved

Start date 27/01/2025- 15:45
End date 27/01/2025- 16:30
Lead CIN-NIC
Description

We saw a rise in errors for GMF, because of this we did a switch to site B.
This triggered more errors because of problem in configuration of the CGW. This was than corrected which solved the issue.

We also saw some problems for tarification

Impact

Tarification - LOW

GMF Consult and Notify - HIGH

Contact info

support@intermut.be

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