Incidenten

There are disturbances with the Recip-e Prescriber service. 

UPDATE 16:44: the situation should have stabilized but our teams are still monitoring the issue.

The consultation of prescriptions might give an error for several users.

Update 17:28: a solution has been implemented at 16:21. The issue was completely solved at 17:20.

Update 5:10: the issue is still in investigation on our partners side. They are actively looking for a solution.

Update 22:55: our partner is investigating the issue further. The complete reboot of the components of the service has not solved the occuring issue.

Update 22:30: we are working closely with the involved parties to find a solution. Our technical teams are currently implementing a possible solution.

There are currently issues with 1733. 

Our partner is investigating the issue.

Some of the on-call doctors are not receiving XMLs and get a "FAILED" error.

Major Incident on IO9 infrastructure (Production & Pilote) impacting the availability of several services

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Member Data : Medium

eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

High response times due to validation issues

Tarification : Low

mycarenet@cm.be

Incident

Chapter IV Ask : Low

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : Low

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Member Data : Low

Medical House Subscription : Low

eAgreement : Low

Incident

Chapter IV Ask : Low

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : Low

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Member Data : Low

Medical House Subscription : Low

eAgreement : Low

Incident

Chapter IV Ask : Low

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : Low

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Member Data : Low

Medical House Subscription : Low

eAgreement : Low

Mycarenet@mloz.be

Monday, July 8
17h30 : Changes to the Global Medical File will now be made as normal again, changes will not be visible and consultable until the following day (for the time being)
13h30 : When changing the GMF info, the change is not always saved.
The rootcause has been found and will be solved shortly. We will give an update as soon as more info is available

Teams are investigating issues when GMF's are modified, the consult afterwards seems to not be correct. Impact for IO's 200, 400 & 500

GMF (Sync) : Low

mycarenet@mloz.be

Update 15h23 : The situation is now back to normal for all services, we apologize for any inconveniences you may have encountered

Update 14h : Most fluxes are back to normal, still some impacts on Tarification

An incident is ongoing on approximately all fluxes for IO600, teams are investigating and trying to solve this as soon as possible to avoid impact for members

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Member Data : Low

Medical House Subscription : High (unavailable)

eAgreement : Low

helpdesk.carenet@caami-hziv.fgov.be

UPDATE 10:30 : Adjusted impacts

We are encountering issues with our DB2 system that impact many of our apps

Chapter IV Ask : Low

GMF (Sync) : High (unavailable)

Tarification : Medium

soufiane.benhadou@solidaris.be