Incidents

We see instability on all our platforms.
MyCarenet, WalCarenet, IrisCarenet for different services. The impact fluctuates, it is limited at a few minutes at a time and impact different services differently.

The rootcause has been found and solved. All services have been stabelized.

Different services at different moments with different impact

WCN

ICN

MCN - AA, DMG, GINS, CHIV

support@intermut.be

Load issues after DC shutdown

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

eAgreement : Medium

careflow@cm.be

Stability has been restored to the platform. Impact was limited to a few minutes at a time.

We still see that services are not stable.
Further investigation and mitigation is ongoing to get the services stable again.

CHIV, DMG, AA, GINS

WalCarenet

IrisCarenet

support@intermut.be

Update:

Issue has been resolved.

The entire platform at CGK is down.

Investigation ongoing.

This impacts all services on WalCarenet, IrisCarenet and CHIV, GINS, DMG, AA on MyCarenet

support@intermut.be

Following the incident on the MyCareNet services, there are currently issues impacting several eHealth and healthcare services.

Our partners are working to solve the incident as soon as possible.

Users may receive errors or time-outs with the following services: 

• TherLink
• DaaS
• Recip-e
• TRIO
• Mult-eMediAtt
• GFD-DPP

We are currently experiencing server issues affecting some of our services. Certain services are temporarily unavailable. Our technical team is working urgently to resolve this matter. We apologize for any inconvenience.

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

solved since 11h45

Ongoing Incident @IO500 
Under investigation.

CHIV
GMD
Tarification

support@intermut.be

One of internal DB blocked after backup

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Incident

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

eAgreement : Medium

Mogelijke hinder op de MyCareNet fluxen/stromen. Dit kan gaan van trager reageren en antwoorden tot falen ervan.

Perturbations possibles sur les flux MyCareNet. Cela peut aller d'un ralentissement des réactions et des réponses à une défaillance totale.

Gedurende volgende slots kon hinder ondervonden worden :

Des perturbations ont pu être constatées pendant les créneaux horaires suivants :

• 09:10-09:30
• 10:00-10:15

support@intermut.be