Interruptions and time outs Solved Start date 21/10/2024- 14:00 End date 22/10/2024- 12:00 Lead Vaccinnet Description Time outs possible - under investigation Impact Time outs possible for web services. The web application is fully operational. Contact info vaccinnet@vlaanderen.be
IO 100 incident Solved Start date 18/10/2024- 10:18 End date 18/10/2024- 15:05 Lead CIN-NIC Description Backup procedures (FBIO) geactiveerd waardoor beperkte impact welke we zien op Tarificatie (beperkt) en MDA NoFacette wegens FBIO (Verzekerbaarheid via MemberData wordt wel weergegeven) Impact Tarification : LowMember Data : Low Contact info support@intermut.be
IO200, 400 & 500 Incident Solved Start date 15/10/2024- 09:46 End date 16/10/2024- 17:05 Lead CIN-NIC Description Naar aanleiding van een incident op het shared IT Platform van de neutrale, liberale en onafhankelijke mutualiteiten was het mogelijk dat er tragere responsetijden voor de eAgreement transactie kon ervaren worden tot eventuele falingen ervan. Ondertussen werd het incident verholpen en werkt het platform opnieuw naar behoren. (plus ...) Impact eAgreement : Medium Contact info Mycarenet@mloz.be
IO 300 incident Solved Start date 08/10/2024- 02:00 End date 08/10/2024- 12:00 Lead CIN-NIC Description Our teams are investigating issues on multiple flows Impact Chapter IV Ask : Low Chapter IV Consultation : Low GMF (Sync) : Medium Contact info helpdesk.carenet@solidaris.be
Problem accessing RSB Services Solved Start date 06/10/2024- 20:00 End date 07/10/2024- 09:20 Lead Abrumet Description RSB services were unavailable. RSB services were restored around 9:20 It's still under investigation. Impact All RSB services were unavailable
Problem accessing RSW Services Solved Start date 06/10/2024- 19:50 End date 07/10/2024- 09:20 Lead RSW Description RSW services currently unavailable. Under investigation. Impact All RSW services are unavailable.
IO 100 incident Solved Start date 03/10/2024- 14:47 End date 08/10/2024- 17:45 Lead CIN-NIC Description Answers were sent without site-id and are not fetchable. We stopped the processing of these messages while we solve the issue. Impact Insurability Legacy (Async) : High (unavailable) Contact info mycarenet@cm.be
IO 900 incident Solved Start date 03/10/2024- 05:00 End date 03/10/2024- 10:00 Lead CIN-NIC Description Poor stability, with loss of availabity of our communication platform managing the synchronous flows from 5:00 till 10:00 am today. The communication services had to be restarted. The FBIO had to respond in place of our system. Impact Chapter IV Ask : Low Chapter IV Consultation : Low eAttest : Low Insurability Generic : Low Insurability Pharmacist : Low Insurability Legacy (Sync) : Low GMF (Sync) : Low Tarification : Low MemberData : Low Medical House Subscription : Medium eAgreement : Medium Contact info 900-carenet-mycarenet@hr-rail.be
IO 400 incident Solved Start date 01/10/2024- 13:15 End date 01/10/2024- 16:00 Lead CIN-NIC Description CHIV ASK unavailable Impact Chapter IV Ask : High (unavailable)Chapter IV Consultation : Low Contact info MyCareNet@mloz.be
IO 600 incident Solved Start date 01/10/2024- 12:52 End date 01/10/2024- 13:40 Lead CIN-NIC Description Our teams are investigation issues on multiple services Impact Chapter IV Consultation : LowInsurability Generic : MediumInsurability Pharmacist : MediumInsurability Legacy (Sync) : MediumTarification : LowInsurability Legacy (Async) : Medium Contact info helpdesk.carenet@caami-hziv.fgov.be