IO 400 incident Solved Start date 01/10/2024- 13:15 End date 01/10/2024- 16:00 Lead CIN-NIC Description CHIV ASK unavailable Impact Chapter IV Ask : High (unavailable)Chapter IV Consultation : Low Contact info MyCareNet@mloz.be
IO 600 incident Solved Start date 01/10/2024- 12:52 End date 01/10/2024- 13:40 Lead CIN-NIC Description Our teams are investigation issues on multiple services Impact Chapter IV Consultation : LowInsurability Generic : MediumInsurability Pharmacist : MediumInsurability Legacy (Sync) : MediumTarification : LowInsurability Legacy (Async) : Medium Contact info helpdesk.carenet@caami-hziv.fgov.be
Disturbances impacting the eH2ebox service Solved Start date 23/09/2024- 10:39 End date 23/09/2024- 12:15 Lead Smals Description Following issues with the eBox citizen service, disturbances are occuring on the eH2eBox service. This issue was solved on 12:15. Impact Sending of messages from the eHealthBox to the eBox of a citizen may result in an error. It is advised to retry later.
Issues impacting CIVICS and DICS services Solved Start date 18/09/2024- 11:00 End date 19/09/2024- 08:10 Lead Smals Description There are errors impacting the CIVICS and DICS services. Our teams are investigating the issues. UPDATE: issues were solved through a technical intervention from 8:10. Impact Users may receive SOA errors when calling the services.
Issues with Therapeutic Links and IAM Solved Start date 05/09/2024- 20:43 End date 05/09/2024- 21:30 Lead BCSS-KSZ Description There are currently issues with Therlink and IAM (Identity and Access Management) Impact Users may experience issues with therapeutic links and IAM
IO 900 incident Solved Start date 04/09/2024- 10:20 End date 04/09/2024- 10:45 Lead CIN-NIC Description Due to an unplanned patching, our production platform encountered small perturbation. Impact Chapter IV Consultation : LowGMF (Sync) : LowTarification : LowInvoicing (Async) : LowAdmission Management (Async) : LowGMF (Async) : LowInsurability Legacy (Async) : LowMedAdmin (Async) : LoweAgreement : Low Contact info 900-carenet-mycarenet@hr-rail.be
IO 100 incident Solved Start date 03/09/2024- 12:50 End date 03/09/2024- 13:20 Lead CIN-NIC Description High error rates/response times Impact Chapter IV Ask : High (unavailable)GMF (Sync) : MediumMedical House Subscription : High (unavailable)eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced. Contact info mycarenetservices.gezo.ict@cm.be
IO 100 incident Solved Start date 02/09/2024- 08:26 End date 02/09/2024- 09:15 Lead CIN-NIC Description No connection to eHealth Impact Chapter IV Ask : High (unavailable)Chapter IV Consultation : High (unavailable) This service is protected by redundancy so impact for end users is reduced.eAttest : LowInsurability Generic : LowInsurability Pharmacist : LowInsurability Legacy (Sync) : LowGMF (Sync) : LowTarification : LowInvoicing (Async) : LowAdmission Management (Async) : LowGMF (Async) : LowInsurability Legacy (Async) : LowMedAdmin (Async) : LowMember Data : MediumeAgreement : Medium Contact info Mycarenet.gezo.ict@cm.be
IO 100 incident Solved Start date 29/08/2024- 07:45 End date 29/08/2024- 09:00 Lead CIN-NIC Description High error rate consult tariff Impact Tarification : Medium Contact info mycarenetservices.gezo.ict@cm.be
IO 100 incident Solved Start date 26/08/2024- 16:50 End date 26/08/2024- 19:00 Lead CIN-NIC Description Multiple flows have degraded performances Impact Chapter IV Ask : Low eAttest : Low GMF (Sync) : Medium Tarification : Low Medical House Subscription : Low Contact info mycarenet@cm.be