Issues with Therapeutic Links and IAM Solved Start date 05/09/2024- 20:43 End date 05/09/2024- 21:30 Lead BCSS-KSZ Description There are currently issues with Therlink and IAM (Identity and Access Management) Impact Users may experience issues with therapeutic links and IAM
IO 900 incident Solved Start date 04/09/2024- 10:20 End date 04/09/2024- 10:45 Lead CIN-NIC Description Due to an unplanned patching, our production platform encountered small perturbation. Impact Chapter IV Consultation : LowGMF (Sync) : LowTarification : LowInvoicing (Async) : LowAdmission Management (Async) : LowGMF (Async) : LowInsurability Legacy (Async) : LowMedAdmin (Async) : LoweAgreement : Low Contact info 900-carenet-mycarenet@hr-rail.be
IO 100 incident Solved Start date 03/09/2024- 12:50 End date 03/09/2024- 13:20 Lead CIN-NIC Description High error rates/response times Impact Chapter IV Ask : High (unavailable)GMF (Sync) : MediumMedical House Subscription : High (unavailable)eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced. Contact info mycarenetservices.gezo.ict@cm.be
IO 100 incident Solved Start date 02/09/2024- 08:26 End date 02/09/2024- 09:15 Lead CIN-NIC Description No connection to eHealth Impact Chapter IV Ask : High (unavailable)Chapter IV Consultation : High (unavailable) This service is protected by redundancy so impact for end users is reduced.eAttest : LowInsurability Generic : LowInsurability Pharmacist : LowInsurability Legacy (Sync) : LowGMF (Sync) : LowTarification : LowInvoicing (Async) : LowAdmission Management (Async) : LowGMF (Async) : LowInsurability Legacy (Async) : LowMedAdmin (Async) : LowMember Data : MediumeAgreement : Medium Contact info Mycarenet.gezo.ict@cm.be
IO 100 incident Solved Start date 29/08/2024- 07:45 End date 29/08/2024- 09:00 Lead CIN-NIC Description High error rate consult tariff Impact Tarification : Medium Contact info mycarenetservices.gezo.ict@cm.be
IO 100 incident Solved Start date 26/08/2024- 16:50 End date 26/08/2024- 19:00 Lead CIN-NIC Description Multiple flows have degraded performances Impact Chapter IV Ask : Low eAttest : Low GMF (Sync) : Medium Tarification : Low Medical House Subscription : Low Contact info mycarenet@cm.be
Disturbances with ItsMe Solved Start date 26/08/2024- 09:55 End date 26/08/2024- 10:20 Lead BOSA Description There have been issues impacting the FAS services and the use of ItsMe. Impact Users may encounter errors while trying to login by using the ItsMe application.
IO 100 incident Solved Start date 26/08/2024- 08:40 End date 26/08/2024- 09:21 Lead CIN-NIC Description high percentage of requests failings for cancerned mycarenet services Impact Chapter IV Ask : MediumGMF (Sync) : MediumMedical House Subscription : Medium Contact info mycarenet@cm.be
IO 100 incident Solved Start date 14/08/2024- 08:10 End date 14/08/2024- 11:20 Lead CIN-NIC Description Tarification : Medium Impact Degraded performance for Tarification Contact info mycarenet@mc.be
IO 500 incident Solved Start date 05/08/2024- 15:24 End date 05/08/2024- 16:01 Lead CIN-NIC Description Tarification Service Send Errors 100% for 500 Impact Tarification : High (unavailable) Contact info Olivier Balencour 0475 77 69 00