Incidents - ehealth status website

IO 600 incident Solved

Start date 01/10/2024- 12:52

End date 01/10/2024- 13:40

Lead CIN-NIC

Description

Our teams are investigation issues on multiple services

Impact

Chapter IV Consultation : Low

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

Tarification : Low

Insurability Legacy (Async) : Medium

Contact info

helpdesk.carenet@caami-hziv.fgov.be

Disturbances impacting the eH2ebox service Solved

Start date 23/09/2024- 10:39

End date 23/09/2024- 12:15

Lead Smals

Description

Following issues with the eBox citizen service, disturbances are occuring on the eH2eBox service.

This issue was solved on 12:15.

Impact

Sending of messages from the eHealthBox to the eBox of a citizen may result in an error.

It is advised to retry later.

Issues impacting CIVICS and DICS services Solved

Start date 18/09/2024- 11:00

End date 19/09/2024- 08:10

Lead Smals

Description

There are errors impacting the CIVICS and DICS services.

Our teams are investigating the issues.

UPDATE: issues were solved through a technical intervention from 8:10.

Impact

Users may receive SOA errors when calling the services.

Issues with Therapeutic Links and IAM Solved

Start date 05/09/2024- 20:43

End date 05/09/2024- 21:30

Lead BCSS-KSZ

Description: There are currently issues with Therlink and IAM (Identity and Access Management)
Impact: Users may experience issues with therapeutic links and IAM

IO 900 incident Solved

Start date 04/09/2024- 10:20

End date 04/09/2024- 10:45

Lead CIN-NIC

Description

Due to an unplanned patching, our production platform encountered small perturbation.

Impact

Chapter IV Consultation : Low

GMF (Sync) : Low

Tarification : Low

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

eAgreement : Low

Contact info

900-carenet-mycarenet@hr-rail.be

IO 100 incident Solved

Start date 03/09/2024- 12:50

End date 03/09/2024- 13:20

Lead CIN-NIC

Description

High error rates/response times

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : Medium

Medical House Subscription : High (unavailable)

eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Contact info

mycarenetservices.gezo.ict@cm.be

IO 100 incident Solved

Start date 02/09/2024- 08:26

End date 02/09/2024- 09:15

Lead CIN-NIC

Description

No connection to eHealth

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Low

Tarification : Low

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Member Data : Medium

eAgreement : Medium

Contact info

Mycarenet.gezo.ict@cm.be

IO 100 incident Solved

Start date 29/08/2024- 07:45

End date 29/08/2024- 09:00

Lead CIN-NIC

Description

High error rate consult tariff

Impact

Tarification : Medium

Contact info

mycarenetservices.gezo.ict@cm.be

IO 100 incident Solved

Start date 26/08/2024- 16:50

End date 26/08/2024- 19:00

Lead CIN-NIC

Description

Multiple flows have degraded performances

Impact

Chapter IV Ask : Low

eAttest : Low

GMF (Sync) : Medium

Tarification : Low

Medical House Subscription : Low

Contact info

mycarenet@cm.be

Disturbances with ItsMe Solved

Start date 26/08/2024- 09:55

End date 26/08/2024- 10:20

Lead BOSA

Description: There have been issues impacting the FAS services and the use of ItsMe.
Impact: Users may encounter errors while trying to login by using the ItsMe application.