Incidents

31/05 - 13h42
The cause was found and the necessary partners were contacted to fix this, a resolution should be released to solve the issue around 2pm

There are currently issues with CHIV caused by timestamp (IO200, IO400, IO500 & IO600)

Chapter IV Ask : Medium

support@intermut.be

There are currently issues with Itsme. It is however possible to connect with eID or token.

Users trying to connect through Itsme may receive an error.

Monday, May 27
14h30 : A solution to the issue was found and will be implemented today
Hypercare will take place until tomorrow morning to verify it is indeed resolved

Monday, May 22
Intermittent high error rates

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Medical House Subscription : Medium

eAgreement : Medium

mycarenet@cm.be

There are currently disturbances with the FAS services, impacting the access to the web applications.

Our teams are investigating the issue.

Issues have been solved from 12:00.

Use of the FAS services, including eID and ItsMe, may result in an error. 

Connexion on web applications is therefore impacted.

Issues during an openshift intervention have led to issues impacting the MetaHub services. 

Disturbances ended from 15:18.

Impact on the MetaHub services for several partners (including CoZo).

De betrokkenen partners trachten zo snel als mogelijk het euvel te verhelpen, impact blijft beperkt.

Les partenaires concernés s'efforcent de remédier à cette situation dans les plus brefs délais, l'impact reste limité.

Member Data : Low

Chapter IV Ask : Low

Insurability Generic : Low

support@intermut.be

Members of IO300 will have some difficulties using these applications: eTar, GMD, CHIV Ask, eAttest, and eAgreement.

eTar : low

GMD : low

eAttest : low

CHIV Ask : low

eAgreement : low

Support@intermut.be

There are currently issues with the FAS service. Access to applications might return error messages.

Our teams are investigating the issue.

UPDATE: incident has been confirmed as resolved from 21:40

There might be errors when trying to connect on the healthcare applications and services.

Investigation ongoing about performance issues, some delays are possible

eAttest : Low

Member Data : Low

support@intermut.be

Update 10:35: there are issues with the national register again.

Update 9:30: the issues have been solved since 9:27.

There are currently issues with the national register impacting multiple eHealth services. Our partner is working on a solution. 

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: it is no longer possible to check 'parental' access for users with children
• CareLink (care relationship)