Incidents

Impact Possible for members IO300 (Solidaris)

Insurability Generic : Low

GMF (Sync) : Low

Tarification : Low

Indisponibilités - Onbeschikbaarheid

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

There is an incident affecting the service Vitalink. 
We understand the importance of this service to your business. Please see below for more information. 

Incident Overview
Decryption encounter errors. 

Estimated resolution time
Our partners are working to resolve this incident as a matter of urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact on services and sub-services
Vitalink is affected by errors for decryption.
Affected sub-service(s): The decryption is susceptible to encountering errors, potentially leading to disruptions in the exchange of data among healthcare professionals, encompassing doctors, pharmacists, physiotherapists, and patients in Flanders. 

Recommended course of action(s)
There is no recommended course of action.
 

Our teams are investigating some instabilities on CHIV

Chapter IV Ask : Low

Chapter IV Consultation : Low

Vitalink is not working since this morning due to a technical incident

Vitalink can 't be used.

vitalink@vlaanderen.be

There is an incident affecting the service(s) Vitalink. 
We understand the importance of this service(s) to your business. Please see below for more information.

The supplier linked to this incident is wholly committed to a swift and efficient resolution.

Incident overview

An alert from the monitoring system has notified us that Vitalink is currently unavailable.

Estimated resolution time 

Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates. The supplier linked to this possible cause has been warned and is looking for a solution. 

Recommended course of action(s):

There are no recommended actions. 

Our teams are investigating some instabilities on CHIV

Chapter IV Ask : Low

Chapter IV Consultation : Low

support@intermut.be

Bonjour,

Nous rencontrons actuellement, pour certaines bandes de décompte (920900), des discordances entre les montants versés et les montants acceptés dans le fichier de décompte.
Nos équipes s’attèlent donc à résoudre ce problème et collaborent avec plusieurs tiers concernés pour solutionner celui-ci dans les meilleurs délais.

Cordialement,
Helpdesk OA300

______________________

Beste,

Momenteel ondervinden wij voor afrekenbestanden (920900) verschillen tussen de betaalde bedragen en de in het 920900 bericht aanvaarde bedragen.
Onze informaticadienst werkt samen met verschillende derden om dit probleem zo snel mogelijk op te lossen.

Met vriendelijke groeten
Helpdesk OA300

Tarification : Medium

helpdesk.carenet@helpdesk.be

Our teams are investigating some instabilities on CHIV

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

support@intermut.be

Our teams are investigating some instabilities on Member Data and Tarification

Tarification : Medium

Member Data : Medium

helpdesk.carenet@caami-hziv.fgov.be