Incidents

UPDATE 10:30 : Adjusted impacts

We are encountering issues with our DB2 system that impact many of our apps

Chapter IV Ask : Low

GMF (Sync) : High (unavailable)

Tarification : Medium

soufiane.benhadou@solidaris.be

There are currently disturbances with the National Register service.

More info on the CBSS status site

Issues have been solved from 12:10.

The impacts on users of eHealth services are as follows

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: there is a failure when verifying 'parental' access for users with children
• CareLink (care relationship)

Resolved 12h16 : The incident has been resolved, and services should return to normal.
Update 12h : The cause of the issue was found. We are currently in the process of restoring the service
10h23 : Issues with consult & notification of GMD

Chapter IV Ask : Low

Chapter IV Consultation : Low

eAttest : Medium

GMF (Sync) : Medium

Tarification : Low

Admission Management (Async) : Low

GMF (Async) : Low

Mycarenet.gezo.ict@cm.be

Due to problems in our datacenter, about 5% of requests are not answered for flow where there is no FBIO.

Chapter IV Ask : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Low

Tarification : Low

Medical House Subscription : Low

Our teams are investigating issues for MDA and eAttest

eAttest : Medium

Member Data : Medium

31/05 - 13h42
The cause was found and the necessary partners were contacted to fix this, a resolution should be released to solve the issue around 2pm

There are currently issues with CHIV caused by timestamp (IO200, IO400, IO500 & IO600)

Chapter IV Ask : Medium

support@intermut.be

There are currently issues with Itsme. It is however possible to connect with eID or token.

Users trying to connect through Itsme may receive an error.

Monday, May 27
14h30 : A solution to the issue was found and will be implemented today
Hypercare will take place until tomorrow morning to verify it is indeed resolved

Monday, May 22
Intermittent high error rates

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Medical House Subscription : Medium

eAgreement : Medium

mycarenet@cm.be

There are currently disturbances with the FAS services, impacting the access to the web applications.

Our teams are investigating the issue.

Issues have been solved from 12:00.

Use of the FAS services, including eID and ItsMe, may result in an error. 

Connexion on web applications is therefore impacted.

Issues during an openshift intervention have led to issues impacting the MetaHub services. 

Disturbances ended from 15:18.

Impact on the MetaHub services for several partners (including CoZo).