Incidents

Ernstige storingen / Perturbations sérieuses

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

helpdesk.carenet@solidaris.be 02/515 17 00

Our team is investigation some performance issues

Chapter IV Ask : Low

Chapter IV Consultation : Low

support@intermut.be

Our team is investigation some performance issues

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

Request of an access token might not work anymore. 
Use of several eHealth services is also impacted.

Our teams are investigating the issue.
The issue was completely solved from 12:40.

Access to eHealth services are not working properly. 

Impact on 

• Connection to eHealth services
• eHealthBox
• Metahub
• Recip-e
• EMSR
• others 

There is a possible issue affecting our service(s) eHealth.
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview: an error message saying that the eHealthBox is full and there doesn't seem to be any way of deleting messages. 

Impact on service(s) and sub-service(s): eHealthBox produces the message that the eHealthbox is full, but no message is displayed to give the option to delete content, thereby freeing up space. As additional space is not available, it is not possible to use eHealthBox correctly. 

Scope of the incident: all users of the eHealthBox (pharmacist, general practitioner, ...).

Recommended course of action(s): there are no specific recommanded actions. A workaround will be put in place tonight to resolve the incident.

Update (16:43): workaround is running and will be effective in a few minutes. 

Incident closed at 17:45. Issues impacting the eHealthBoxes have been solved.

The eHealth Status is not giving results on most eHealth Services. It can therefore not be used as an indicator of the status of these services. 

There are currently no issues impacting the eHealth services.

There should be no impact on the use of the eHealth services.

Our teams are working on a solution regarding the monitoring and dahsboard.

A DDoS attack is currently ongoing, causing impact on the domains .fgov.be and belgium.be and on the Federal Authentication System (CSAM).

There is also disturbances on several services, including eHealthBox and Recip-e.

Update: since 21:40 the situation has been stabilized.

Portals and websites using the domains .fgov.be and belgium.be cannot be reached. Users also experience issues with logging in via CSAM (the Federal Authentication System).

Issues detected on some eHealthBox functionalities. 
Disturbances on Recip-e between 20:40 and 21:40.

Our team is investigating some performance issues

Insurability Generic : Medium

Insurability Pharmacist : Medium

GMF (Sync) : Medium

Tarification : Medium

Invoicing (Async) : Medium

GMF (Async) : Medium

support@intermut.be

There are currently issues impacting the eHealth services. 
Most users might therefore also receive errors messages while using other applications (Recip-e; MyCareNet services etc...)

Peaks of disturbances where as follow:

• between 09:50 and 10:02
• between 10:53 and 11:07

Our teams are still following the issue.

The incident has been closed. The services are fully operationnal since 11:07.

Errors while accessing or using applications :

• Recip-e
• MyCareNet
• eHealth basic services
• ...

There are currently disturbances impacting the eHealth Certificate Requestor service. 

Certificate requests might send errors to users. 

Our teams are looking into it. 

It's advised to retry later if there is an error when requesting an eHealth certificate.