Vitalink production environment down Solved Start date 16/11/2023- 08:35 End date 16/11/2023- 10:21 Lead Vitalink Description Vitalink is not working since this morning due to a technical incident Impact Vitalink can 't be used. Contact info vitalink@vlaanderen.be
Issue impacting Vitalink Solved Start date 16/11/2023- 07:00 End date 16/11/2023- 07:37 Lead Vitalink Description There is an incident affecting the service(s) Vitalink. We understand the importance of this service(s) to your business. Please see below for more information. The supplier linked to this incident is wholly committed to a swift and efficient resolution. Impact Incident overview An alert from the monitoring system has notified us that Vitalink is currently unavailable. Estimated resolution time Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates. The supplier linked to this possible cause has been warned and is looking for a solution. Recommended course of action(s): There are no recommended actions.
MyCareNet Incident Solved Start date 15/11/2023- 10:00 End date 15/11/2023- 11:00 Lead CIN-NIC Description Our teams are investigating some instabilities on CHIV Impact Chapter IV Ask : Low Chapter IV Consultation : Low Contact info support@intermut.be
IO 400 incident Solved Start date 13/11/2023- 10:00 End date 13/11/2023- 16:00 Lead CIN-NIC Description Bonjour, Nous rencontrons actuellement, pour certaines bandes de décompte (920900), des discordances entre les montants versés et les montants acceptés dans le fichier de décompte. Nos équipes s’attèlent donc à résoudre ce problème et collaborent avec plusieurs tiers concernés pour solutionner celui-ci dans les meilleurs délais. Cordialement, Helpdesk OA300 ______________________ Beste, Momenteel ondervinden wij voor afrekenbestanden (920900) verschillen tussen de betaalde bedragen en de in het 920900 bericht aanvaarde bedragen. Onze informaticadienst werkt samen met verschillende derden om dit probleem zo snel mogelijk op te lossen. Met vriendelijke groeten Helpdesk OA300 Impact Tarification : Medium Contact info helpdesk.carenet@helpdesk.be
MyCareNet incident Solved Start date 13/11/2023- 09:25 End date 13/11/2023- 11:45 Lead CIN-NIC Description Our teams are investigating some instabilities on CHIV Impact Chapter IV Ask : Medium Chapter IV Consultation : Medium Contact info support@intermut.be
IO 600 Incident Solved Start date 12/11/2023- 22:00 End date 13/11/2023- 08:15 Lead CIN-NIC Description Our teams are investigating some instabilities on Member Data and Tarification Impact Tarification : Medium Member Data : Medium Contact info helpdesk.carenet@caami-hziv.fgov.be
Recip-e incident Solved Start date 08/11/2023- 15:40 End date 08/11/2023- 16:00 Lead Recip-e Description Storingen in de executor services Impact Executor services limited impact Contact info servicedesk@recip-e.be
Slow response times possible Solved Start date 07/11/2023- 08:00 End date 08/11/2023- 17:00 Lead Vitalink Description We are currently experiencing slower response times from Vitalink than usual. We are actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause. Impact Slower response times than usual are possible. Contact info vitalink@vlaanderen.be
IO 300 incident Solved Start date 06/11/2023- 10:00 End date 06/11/2023- 16:00 Lead CIN-NIC Description Bonjour, Nous rencontrons actuellement, pour certaines bandes de décompte (920900), des discordances entre les montants versés et les montants acceptés dans le fichier de décompte. Nos équipes s’attèlent donc à résoudre ce problème et collaborent avec plusieurs tiers concernés pour solutionner celui-ci dans les meilleurs délais. Cordialement, Helpdesk OA300 ___________ Beste, Momenteel ondervinden wij voor afrekenbestanden (920900) verschillen tussen de betaalde bedragen en de in het 920900 bericht aanvaarde bedragen. Onze informaticadienst werkt samen met verschillende derden om dit probleem zo snel mogelijk op te lossen. Met vriendelijke groeten Helpdesk OA300 Impact Tarification : Medium Contact info helpdesk.carenet@solidaris.be ou 02/515 17 00
IO 300 incident Solved Start date 06/11/2023- 09:47 End date 06/11/2023- 12:26 Lead CIN-NIC Description Storingen / Perturbations Impact Tarification : Low Contact info helpdesk.carenet@solidaris.be