Incidents

The issues have been solved at 11:59.

Update 12:00: our teams implemented a solution. The services are currently stabilizing.

There are currently issues with MyCareNet, eHealth services and Recip-e. Our teams are investigating this. We will provide updates on this page.

Users experience issues with MyCareNet, eHealth services and Recip-e. 

We are facing a technical issue preventing some documents retrieval.

Update: 

Problem solved at 12:00, only professionals and patients trying to access the documents via our portal were impacted.

Partners and patients could have some issues accessing documents.

Update(s) :

• 11:50 - The situation seems to have stabilised. Confirmation will follow shortly. 
• 11:45 - The situation is stabilizing but issues are still possible. More information can also be found on Belnet's status site: https://status.belnet.be/
• 11:30 - The incident is being managed by Belnet

There is an incident affecting our service eHealth. 
We understand the importance of this service to your business. Please see below for more information. 

Incident overview
A network incident at our Belnet service provider has a widespread impact on the eHealth service.

Estimated resolution time
Our service provider is working to resolve this incident as a matter of urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our service provider specialist teams are fully engaged and will provide you with regular updates.

Impact on service(s) and sub-service(s)
Users experience issues with the eHealth services.

Information from Belnet : 

• We are currently (starting 22/02/2024 11:00) experiencing an incident on our network impacting all our customers. Our teams are working hard to improve connectivity. At the moment, the root cause of the incident is unknown.

Recommended course of action(s)
n/a

Please monitor our Status page for incident progress updates.
 

Vertraging tot Time-Out in aanvragen mogelijk voor leden van VI100 - Des retards de transaction ou des dépassements de délais sont possibles pour les membres de OA100

Update 20/02 8:00

• Impact de l'ajustement - Bijsturing Impact
• Un nouvelle tentative de transaction est potentiellement réussie - Retry van transactie is mogelijks succesvol

None for the fluxes with FBIO available (eAttest, MDA, Assu, CHap IV Consultation)

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Member Data : None but no Facettes available

Medical House Subscription : Medium

eAgreement : Medium

mycarenetservices.gezo.ict@cm.be

Vertraging tot Time-Out in aanvragen mogelijk voor leden van VI100 - Des retards de transaction ou des dépassements de délais sont possibles pour les membres de OA100

Update 12:30

• Impact de l'ajustement - Bijsturing Impact
• Un nouvelle tentative de transaction est potentiellement réussie - Retry van transactie is mogelijks succesvol

None for the fluxes with FBIO available (eAttest, MDA, Assu, CHap IV Consultation)

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Member Data : None but no Facettes available

Medical House Subscription : Medium

eAgreement : Medium

mycarenetservices.gezo.ict@cm.be

In een beperkt aantal bevragingen kunnen er vertragingen of falingen worden vastgesteld bij het aanroepen van de transacties eTar en eGMD voor de leden welke behoren tot de mutualiteiten 2xx / 4xx / 5xx.

De betrokkenen mutualiteiten trachten zo snel als mogelijk het euvel te verhelpen. 

Ter info : Tarificatie en GMD zijn niet verplicht toegepast te zijn om mogelijke eFact of eAttest uit te voeren.

Update 20h 

• Impact vastgesteld welke breder is dan enkel Tarif en GMD. Transactie Hoofdstuk IV aanvragen ook geimpacteerd in dezelfde grootorde
• Transacties welke beschikken over FBIO worden ondersteunt door deze en ondervinden geen hinder (eAttest/MDA/Verzekerbaarheid/Hoofdstuk IV Raadplegingen)

(plus ...)

eTar : Low

eGMD : Low

CHIV Ask : Low

mycarenet@mloz.be

Investigating slower performance on some services

Chapter IV Ask : Low

Chapter IV Consult : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Member Data : Low

support@intermut.be

Update(s):

• The eBox incident has been resolved, with no impact on eHealth services, 
• 11:06: No impact on eHealth services is visible in the monitoring systems or has been declared. 
• 10:04: for the moment, there is no visible impact on monitoring or reporting systems for eHealth services.

There is an incident affecting the service(s) eBox with a possible impact on eH2eBox 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
A technical component (webservice) is on error and can give few error on eBox with possible impact on eH2eBox.

Estimated resolution time
Our service provider(s) are working to resolve this incident as a matter of urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact on service(s) and sub-service(s)
Service impact: eBox. 
Affected sub-service(s) (IT Services): eBox citizen, eBox enterprise, eBox Management.
Possible side effect and impact on eH2eBox.

Recommended course of action(s)
n/a
Please monitor our Status page for incident progress updates.

We acknowledge the critical role our services play in your business, and we extend our sincere apologies for any inconvenience this incident may generate.

There is an incident affecting our service(s) and especially the standard KMEHR. 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
Some historical dates cannot be read. 

Estimated resolution time
We are working to resolve this incident as a matter of  urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact on service(s) and sub-service(s)
0.01% of historical dates cannot be read. 

Recommended course of action(s)
No recommanded actions.

Vertraging in de verwerking van transacties tegen het platform mogelijk welke kunnen leiden tot een time-out of error boodschappen. Excuses voor het ongemak.

(plus ...)

Impact van dit incident betrof +/- 50% van de transacties eAttest, GMD, MDA, Verzekerbaarheid... maar ook raadpleging van Therapeutische Relaties en dergelijke. 

L'impact de cet incident a concerné +/- 50 % des transactions (eAttest, GMD, MDA, assurabilité...), mais aussi la consultation des relations thérapeutiques et autres. mais aussi la consultation des relations thérapeutiques et autres.

support@intermut.be