Incidents

Chpater IV temporarily unavailable for new requests

Chapter IV Ask : High (unavailable)

mycarenet.gezo.ict@cm.be

Nous rencontrons actuellement des problèmes avec des demandes d’assurabilité asynchrones (MDA). Notre équipe informatique tente de résoudre la situation dans les meilleurs délais.

Member Data : Medium

helpdesk.carenet@solidaris.be

Following a certificate change, there have been an increase of timestamping errors on the MyCareNet services.

24/07 14:08: a rollback has been executed to solve the issue.

Users will receive an error code -1 indicating that the timestamp in the response is not valid.

Our teams are looking into it.

Small disruption of the Network services impacting the Production environment.

Chapter IV Consultation : Low

GMF (Sync) : Low

Tarification : Medium

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Nous rencontrons actuellement des problèmes avec des demandes d’assurabilité asynchrones (MDA). Les demandes d’assurabilité synchrones ne sont pas impactées. Notre équipe informatique tente de résoudre la situation dans les meilleurs délais.

Member Data : Medium

helpdesk.carenet@solidaris.be

There are currently issues impacting the CBSS services.

The impacts on users of eHealth services are as follows

Access to the following applications is not possible:

• ConsultRN
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: it is no longer possible to check 'parental' access for users with children
• CareLink (care relationship)
• mediprima consult
• back2work
  • The impacts on users of eHealth services are as follows
    • The list of the employers will not be available
    • The list of the prevention services will not be available

Network disruption impacting its performance and the stability required fo some transactions

GMF (Sync) : Medium

Tarification : Medium

Tarification Service: too much send errors for flows 2xx and 5xx

Tarification : Medium

Tarification Service: too much send errors for flows 2xx and 5xx

Tarification : Medium

There are currently network issues on our partner side impacting the eHealth services.

There have been DNS-attacks (presumely) causing disturbances on the network.

Our teams have successfully implemented several mitigation rules. The effect of the attack seems to be diminishing. 
Since 27/06/2023 10h50, the situation has been stabilised but we remain vigilant for potential new attacks.

The security team, networkteam and Belnet continue to make arrangements to put in place protection mechanisms and escalation paths to protect ourselfs against future attacks. We are treating the last side effects of the attack in close consultation with our engineers.

We apologize for the inconvenience.