Incidents

Incident in Production

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

We are having network pertubations.

Tarification : High (unavailable)

900mycarenet@hr-rail.be

Unavailability of platform - Investigation and resolution started

We advise you until resolution of incident to use the Emergency procedures discribed on this website.

More technical detail for PP's.

• Mainly the fluxes using Nippin V1 are impacted (INS, TARIF, GMD, CHIV,...).
• Also impact Therapheutic Link consultation, etc...
• Fluxes using Nippin V2 (eAttest, MDA) are more stable.

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

eAttest : High (unavailable)

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

support@intermut.be

Problems with the chapter IV backoffice

Chapter IV Ask : High (unavailable)

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

INSURABILITY

Insurability Generic : Medium

helpdesk.carenet@solidaris.be

Response times too high and timing out impacting +/- 50% of requests

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

All requests without fallback solution timed out

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

There are currently issues with the eHealthBox Publication and Consultation services.

Users are not able to publish or consult messages with the eHealthBox services.

There are curently issues with the eHealth KGSS service, impacting several eHealth services.

Users may receive errors while using eHealth services. Our teams are investigating the issue.

We are encountering encryption problems

Chapter IV Ask : Medium

Chapter IV Consultation : Medium