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Incidents

IO 300 incident - UPDATE 15:00 Solved

Start date 28/09/2023- 08:55
End date 28/09/2023- 15:12
Lead CIN-NIC
Description

Ernstige storingen / Perturbations sérieuses

P1 incident ongoing wegens onderbroken connectiviteit van de back-end van de ziekenfonds FMSB (306) en NRB.  De impact van incident beperkt zich tot de aanvragen voor de leden van deze twee ziekenfondsen. De belangrijkste fluxen zoals MDA, eAttest en verzekerbaarheid worden waar nodig ondersteund door onze noodoplossing FBIO. Hierdoor ondervinden deze laatste geen impact.

(plus ...)

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

 

Contact info

helpdesk.carenet@solidaris.be

Issues with SAM v2 Solved

Start date 26/09/2023- 14:40
End date 26/09/2023- 16:49
Lead Smals
Description

At present, there are disruptions affecting the SAM v2 service.

Business impact: Low.

Impact

Possible impact on the following services:

  • Chapter IV,
  • CIVARS,
  • SAM v2,
  • Dics.

Update:

Incident is resolved. 

 

 

IO 100 incident Solved

Start date 20/09/2023- 09:43
End date 20/09/2023- 10:47
Lead CIN-NIC
Description

Isssus with eAttest & consulttarif

Impact

eAttest : Low

Tarification : Low

 

Contact info

Mycarenet.gezo.ict@cm.be

IO 100 incident Solved

Start date 15/09/2023- 14:43
End date 15/09/2023- 15:05
Lead CIN-NIC
Description

Timeouts - high response times

Impact

eAttest : Medium

Tarification : High (unavailable)

Member Data : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

MyCareNet incident Solved

Start date 29/08/2023- 13:10
End date 29/08/2023- 13:20
Lead CIN-NIC
Description

Investigation is ongoing, our teams our working hard to fix the issues as soon as possible

Impact

GMF (Sync) : Medium

Tarification : Medium

Contact info
support@intermut.be

MyCareNet - Bereikbaarheid MyCareNet platform Solved

Start date 23/08/2023- 16:40
End date 23/08/2023- 17:00
Lead CIN-NIC
Description

Ons platform (Nippin v1, Nippin v2 en TL) was gisteren gedurende dit incident moeilijk bereikbaar. De gemiddelde verwerkingstijden liepen sterk op waardoor de wachtrijen aan te verwerken transacties sterk opliepen, time-outs konden voorvallen etc… Deze impact werd vastgesteld voor al onze Sync Fluxen. Verder zoekwerk is opgestart om de oorzaak van dit euvel te kunnen vaststellen. Onze excuses voor het ongemak.

(plus ...)

Impact

x

Contact info

support@intermut.be

IO 600 incident Solved

Start date 23/08/2023- 14:21
End date 23/08/2023- 16:55
Lead CIN-NIC
Description

Nous connaissons actuellement une interruption des flux synchrones (hors FBIO)

Impact

eAttest : High (unavailable)

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
helpdesk.carenet@caami-hziv.fgov.be

Network issues impacting multiple eHealth services Solved

Start date 18/08/2023- 08:39
End date 18/08/2023- 09:30
Lead De Kanselarij - Chancellerie
Description

Update: the issues have been stabilized. However, there are still risks.

There are currently network issues on our partner side impacting the eHealth services.

There have been DNS-attacks (presumely) causing disturbances on the network.

Impact

Users may experience issues with the eHealth services

IO 200 incident Solved

Start date 16/08/2023- 13:21
End date 16/08/2023- 14:40
Lead CIN-NIC
Description

Interruption of all flows due to infrastructure failure

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
DL200_CARENET@UNION-NEUTRE.BE

IO 500 incident Solved

Start date 16/08/2023- 13:21
End date 16/08/2023- 14:40
Lead CIN-NIC
Description

Interruption of all flows due to infrastructure failure

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
Mycarenet@mloz.be
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