Incidents

Our team is investigating some performance issues

Insurability Generic : Medium

Insurability Pharmacist : Medium

GMF (Sync) : Medium

Tarification : Medium

Invoicing (Async) : Medium

GMF (Async) : Medium

support@intermut.be

There are currently issues impacting the eHealth services. 
Most users might therefore also receive errors messages while using other applications (Recip-e; MyCareNet services etc...)

Peaks of disturbances where as follow:

• between 09:50 and 10:02
• between 10:53 and 11:07

Our teams are still following the issue.

The incident has been closed. The services are fully operationnal since 11:07.

Errors while accessing or using applications :

• Recip-e
• MyCareNet
• eHealth basic services
• ...

There are currently disturbances impacting the eHealth Certificate Requestor service. 

Certificate requests might send errors to users. 

Our teams are looking into it. 

It's advised to retry later if there is an error when requesting an eHealth certificate.

There is an incident affecting the service Vitalink. 
We understand the importance of this service to your business. Please see below for more information. 

Incident Overview
Vitalink encounter 'Internal server' errors. 

Estimated resolution time
Our partners are working to resolve this incident as a matter of urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact on services and sub-services
Vitalink is affected by errors. The business impact remains minimal at present; nevertheless, an extension of this incident could potentially yield significant repercussions.
Affected sub-service(s): It is important to underscore that this anomaly exclusively perturbs the Vitalink hub; however, it is not without potential ramifications. It is prudent to acknowledge the possibility of performance implications extending beyond Vitalink, casting a concern over RSW and RSB as well.

Recommended course of action(s)
There is no recommended course of action.

Our team is investigating some instability on CHIV

Chapter IV Ask : Low

Chapter IV Consultation : Low

Unavailability of certain services, within memberdata chronical condition facet missing

Tarification : High (unavailable)

Member Data : Low

Storingen/Perturbations

Chapter IV Ask : Medium

eAttest : Medium

Insurability Generic : Medium

Tarification : Medium

Our team is investigating some instability on CHIV

Chapter IV Ask : Low

support@intermut.be

Our team is investigating some instability on CHIV

Chapter IV Ask : Medium

support@intermut.be

Ernstige storingen / Perturbations sérieuses

P1 incident ongoing wegens onderbroken connectiviteit van de back-end van de ziekenfonds FMSB (306) en NRB.  De impact van incident beperkt zich tot de aanvragen voor de leden van deze twee ziekenfondsen. De belangrijkste fluxen zoals MDA, eAttest en verzekerbaarheid worden waar nodig ondersteund door onze noodoplossing FBIO. Hierdoor ondervinden deze laatste geen impact.

(plus ...)

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

helpdesk.carenet@solidaris.be