Incidents

FR Entre le 04 et 07/01, nos contrôles ont généré des erreurs 503325 injustifiées. Ces rejets ont depuis été corrigés. Les envois de facturation ont été retraités en date du 09/01 par notre service IT. Les envois efac, impactés par le code erreur 503325, seront également retraités en interne dans les meilleurs délais. Vous ne devez donc pas renvoyer votre facturation ou refacturer les prestations rejetées. NL Tussen 04 en 07 januari werd de foutcode 503325 ten onrechte gegenereerd door onze controles. Deze weigeringen werden sindsdien rechtgezet. De facturatiezendingen werden door onze IT-afdeling opnieuw behandeld op 09 januari. De efac-zendingen, met de foutcode 503325, zullen zo spoedig mogelijk ook intern opnieuw behandeld worden. U moet dus uw facturatie niet opnieuw doorsturen of de geweigerde prestaties opnieuw indienen.

Tarification : Medium

helpdesk.carenet@solidaris.be

There are currntly disturbances impacting the eHealthBox Publication and Consultation services.

Our teams are working on it.

Users might receive error while using the eHealthBox service, including the sending of Corona forms.

There are currently disturbances with the Recip-e Prescriber service.

Our teams are investigating the issue.

Doctors might not be able to use the Recip-e prescriber service. Recip-e Executor should not be impacted for pharmacists.

Performance impact on CHIV requests and consultations till time-outs possible.

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

GMF (Sync) : Medium

Tarification : Medium

Ongoing maintenance

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

Invoicing (Async) : Medium

Admission Management (Async) : Medium

GMF (Async) : Medium

Insurability Legacy (Async) : Medium

MedAdmin (Async) : Medium

Medical House Subscription : Medium

Member Data : Medium

support@intermut.be

Following issues on with a partner, the availability of STS (secure token service) is currently disturbed.

Our teams are working on it.

Issue has been solved from 11:10, following a correction on our partner side and the increase of our capacities.

Users might received errors while starting a session or using eHealth services (possible impact on other applications such as eHealthBox)

Time outs possible on the transactions.

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Issues impacting the eHealthBox publication and consultation services.

Our teams are working on it.

Users might not be able to consult their messages or receive errors when sending messages.

Update 10:45: the issues with Recip-e have been solved.

Update 10:40: Recip-e is stabilizing.

Update 10:30: The teams are currently implementing a solution. We will give a new update after this solution has been carried out to inform you on the results.

Recip-e services are currently interrupted (not 100%). The involved teams are working on a solution.

Prescriber, Executor and Patient services are disturbed.

Time outs possible on the transactions. Not 100% impacted.

Chapter IV Ask : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

GMF (Sync) : Medium

Tarification : Medium