Incidents

Update: 15:00: following the implemented solution, the service is stabilizing. Errors are still possible.

Update 14:50: our teams have investigated the issue and are currently implementing a solution.

There are currently issues with Recip-e Executor and Prescribers. Our teams are working on it.

Errors may occur when trying to retrieve prescriptions.

servicedesk@recip-e.be

Recip-e services are disrupted

Recip-e services are disrupted

servicedesk@recip-e.be

There are currently issues with Recip-e Executor services

Errors may occur when trying to retrieve prescriptions.

servicedesk@recip-e.be

Incident yesterday evening: High response times causing unavailability

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

High response times causing intermittent time-outs and, as a consequence, intermittent unavailabilities

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Very high response times  causing unavailability to access RSW services 

Physicians might receive errors while using the RSW services.

icthelpdesk@rsw.be

Following issues with a HUB partner, there are issues with the Vitalink SOAP services.

Our teams are investigating the issues.

Physicians might receive errors while using the Vitalink services.

Very high response times chapter IV causing unavailability (fallback for consultation)

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

Some encryption servers had high RAM usage.

Chapter IV Ask : Medium

support@intermut.be

Incident with authentication of back-office call for tarification

Tarification : Medium