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Incidents

IO 500 incident Solved

Start date 06/09/2022- 06:00
End date 06/09/2022- 10:35
Lead CIN-NIC
Description

General incident - root cause ongoing

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
Mycarenet@mloz.be

IO 100 incident Solved

Start date 05/09/2022- 10:00
End date 05/09/2022- 11:15
Lead CIN-NIC
Description

Instabilitiy Mycarenet at IO100. Time-out's possible.

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Low This service is protected by redundancy so impact for end users is reduced.

 

Contact info

paul.vandoorslaer@cm.be


IO 100 incident Solved

Start date 31/08/2022- 16:40
End date 31/08/2022- 16:55
Lead CIN-NIC
Description

Unavailability of Mycarenet services

Impact

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
mycarenet.gezo.ict@cm.be

EH EH-BOX HOSTING Solved

Start date 30/08/2022- 12:30
End date 30/08/2022- 14:15
Lead Smals
Description

Nous rencontrons actuellement des problèmes techniques avec les services suivants :

EH EH-BOX HOSTING

Nos services mettent tout en œuvre pour résoudre l'incident au plus vite.

Impact

EH-BOX


IO 100 incident Solved

Start date 17/08/2022- 10:50
End date 17/08/2022- 13:00
Lead CIN-NIC
Description

Timeout's possible because of incident on Back-End - Will update after more detail available

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Member Data : Medium

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 09/08/2022- 10:00
End date 09/08/2022- 10:42
Lead CIN-NIC
Description

High response times/unavailability Chapter IV Ask

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

Tarif : Medium

GMD : Medium

 

Contact info

mycarenet.gezo.ict@cm.be


Delayed SYNC response on FarmaFlux services Solved

Start date 08/08/2022- 10:30
End date 08/08/2022- 11:50
Lead APB
Description

Since 10H25, FarmaFlux Servcies experienced issues.  Impact on the field is a delayed response time for GFD-DPP requests and the registration of the RaTG tests.  The issue is stablised at about 11H50. 
Case closed

Impact

Environment: Production

Services impacted: 

GFD-DPP:  consultation experienced a delay.  Registration is OK.

 ASSURPHARMA:  no trace of impact observed

 RaOTD:  Registration is OK.

  Vaccinnet Registration:  potential delay could have been observed

  RATG Regustration: potential delay could have been observed

Contact info

info@farmaflux.be

Vaccination : vaccination@farmaflux.be


Recip-e service has some interuptions Solved

Start date 08/08/2022- 02:00
End date 08/08/2022- 08:45
Lead Recip-e
Description

Recip-e service are unstable we are working to have this fixed as soon as possible.

Impact

Some requests do fail, please try the same operation again.

Contact info

Recip-e


IO 600 incident Solved

Start date 05/08/2022- 17:20
End date 08/08/2022- 10:45
Lead CIN-NIC
Description

We are currently experiencing a network incident. Our team is working on a solution.

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Low

Contact info
helpdesk.carenet@hziv.be

IO 400 incident Solved

Start date 01/08/2022- 00:00
End date 09/08/2022- 23:00
Lead CIN-NIC
Description

TeleConsult nieuwe nomenclatuur - Ondanks eerdere bevestiging van verholpen lijkt het euvel nog niet verholpen. - TeleConsult nouvelle nomenclature - Malgré la confirmation antérieure d'une action corrective, le problème ne semble pas encore avoir été résolu.

Impact

Tarification : Low

Contact info
Carenet.400@lm.be

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