Repository incident Solved

Start date:

12/04/2024 - 14:03

End date:

16/04/2024 - 10:32

Lead:

eHealth

Description:

Updates : 

Friday, April 12
- 14 h 15: target group is updated, 
- 14 h 37: full traffic is switched on an availability zone, 
- 14 h 47: The traffic switch resolved a lot of issues, but the error is still on the consent link (impact on a few general practitioners, hospitals, and pharmacists), 
- 14 h 55: The service consent link is fully operational, and errors are decreasing.
- 15 h 05: Incident is resolved, monitoring is still ongoing. 
- 15 h 15: alert closure.

Monday, April 15
- 09 h 40: the incident is reopened on demand of partners, approximately 30 % of the traffic is on error, 

Tuesday, April 16
- 09:41: other partners are impacted, same issue (MetaHub, 30 % of the traffic are in error), 
- 10:24: The cause of the incident is found, 
- 10:32: Incident is resolved

There is an incident affecting our technical services and having an impact on services (MaSanté / Mijn gezondheid, Prescription, Execution of a prescription)
We understand the importance of this service to your business. Please see below for more information. 

Incident Overview
A specific server gives a lot of error and 5 % of the traffic is impacted on the consentment and the therapeutic relationship. 
Impact for general practitioner, nurse, midwife, dentist: low, 
Impact for pharmacist, hospital: medium. 

Estimated resolution time
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact:

Impact on service(s) and sub-service(s)
Unavailability to use the services : consent, therapeutic relationship. 

Recommended course of action(s)
If you can retry your manipulation, this is the first recommended action. 
You have the option to use our downgraded method. We invite you to consult the page Procédure d'urgence / Noodprocedure.
 

We acknowledge the important | business ] role our services play in your business, and we extend our sincere apologies for any inconvenience this incident may generate.
We are wholly committed to a swift and efficient resolution.

Please monitor our Status page for incident progress updates.