Incidents

Issues impacting the eHealthBox publication and consultation services.

Our teams are working on it.

Users might not be able to consult their messages or receive errors when sending messages.

Update 10:45: the issues with Recip-e have been solved.

Update 10:40: Recip-e is stabilizing.

Update 10:30: The teams are currently implementing a solution. We will give a new update after this solution has been carried out to inform you on the results.

Recip-e services are currently interrupted (not 100%). The involved teams are working on a solution.

Prescriber, Executor and Patient services are disturbed.

Time outs possible on the transactions. Not 100% impacted.

Chapter IV Ask : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

GMF (Sync) : Medium

Tarification : Medium

Heavy impact on tarification (>50% of calls in error)

Tarification : Medium

Our team is investigating the incident

Chapter IV Ask : Low

GMF (Sync) : Low

Tarification : Low

GMF (Async) : Low

support@intermut.be

Incident on Nippin V1 The team is actively investigating

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

GMF (Async) : Medium

Insurability Legacy (Async) : Medium

Tarification

Tarification : Medium

Incident service Tarification OA 300

Tarification : Low

helpdesk.carenet@solidaris.be

Instability in the back-end of IO

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Unavailability of a number of backoffices due to problems with referential service

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

mycarenetservices.gezo.ict@cm.be