IO 100 incident Solved Start date 26/06/2022- 14:00 End date 26/06/2022- 17:15 Lead CIN-NIC Description Half consult tariff requests in error Impact Tarification : Medium Contact info mycarenet@cm.be
IO 100 incident Solved Start date 23/06/2022- 17:45 End date 23/06/2022- 19:15 Lead CIN-NIC Description Unavailabilty/high response times consult tariff Impact Tarification : High (unavailable) Contact info mycarenet@cm.be
Issues with Itsme Solved Start date 17/06/2022- 10:40 End date 17/06/2022- 13:35 Lead Itsme Description The are currently disturbances with the use of the Itsme application. Our teams are investigating the issue. Impact Users might not be able to log in with Itsme.
IO 100 incident Solved Start date 14/06/2022- 19:25 End date 14/06/2022- 20:20 Lead CIN-NIC Description High response times Impact Chapter IV Ask : MediumGMF (Sync) : MediumTarification : MediumMedical House Subscription : MediumMember Data : Medium Contact info mycarenet@cm.be
IO 100 incident Solved Start date 13/06/2022- 19:24 End date 13/06/2022- 20:20 Lead CIN-NIC Description High response times and time-outs Impact Chapter IV Ask : High (unavailable)GMF (Sync) : High (unavailable)Tarification : High (unavailable)Medical House Subscription : High (unavailable)Member Data : Medium Contact info mycarenet@cm.be
IO 300 incident Solved Start date 08/06/2022- 08:00 End date 08/06/2022- 10:15 Lead CIN-NIC Description Possible impact on duration CHIV requests Impact Chapter IV Ask : Medium Contact info helpdesk.carenet@socmut.be
IO 900 incident Solved Start date 07/06/2022- 00:00 End date 09/06/2022- 16:15 Lead CIN-NIC Description Our Chapter four solutions are experiencing erratic performance issues. The chapter IV consultation services responses are therefore currently regularly processed by the FBIO. We are looking to restore a solution removing these performance problems as soon as possible Impact Chapter IV Ask : Medium Chapter IV Consultation : Medium Contact info 900-carenet-mycarenet@hr-rail.be
Issues with Recip-e and Therlink Solved Start date 05/06/2022- 00:00 End date 05/06/2022- 09:00 Lead MyCareNet Description There are issues with Therapeutic Link (Therlink). Our teams are currently looking into this. Impact Pharmacists may receive errors when using Recip-e due to the issues with Therlink.
IO 100 incident Solved Start date 04/06/2022- 10:40 End date 04/06/2022- 17:50 Lead CIN-NIC Description Slow responses possible Impact Chapter IV Ask : MediumGMF (Sync) : LowTarification : Medium Contact info mycarenet@cm.be
IO 100 incident Solved Start date 23/05/2022- 10:27 End date 24/05/2022- 10:21 Lead CIN-NIC Description Short interruptions/malfunctions Impact Chapter IV Ask : High GMF (Sync) : High Tarification : High Medical House Subscription : Medium Member Data : Medium Contact info mycarenet@cm.be