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Incidents

IO 600 incident Solved

Start date 07/02/2023- 11:30
End date 07/02/2023- 17:30
Lead CIN-NIC
Description

We are currently experiencing a problem with our synchronous services. We will try to resolve it as soon as possible.

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

 

Contact info

helpdesk.carenet@hziv.be

Issues to log in with the eID Solved

Start date 02/02/2023- 08:10
End date 02/02/2023- 09:18
Lead Smals
Description

There are currently disturbances with the eID services. Users are requested to enter their PIN code without success.

Our teams are investigating the issue.

Impact

Users cannot log in using the eID. Other authentication means are operational.

Issues with the eHealth certificate requestor Solved

Start date 31/01/2023- 13:57
End date 31/01/2023- 16:10
Lead eHealth
Description

There are currently issues impacting the eHealth certificate requestor. 

Our teams are investigating the issue.

Impact

Users will receive an error message regarding the validity of the certificate signature when trying to request a new eHealth certificate or to renew an existing certificate.

IO 500 incident Solved

Start date 30/01/2023- 11:03
End date 30/01/2023- 11:34
Lead CIN-NIC
Description

Infrastructure incident with impact on GMD consult / notify CR - register

Impact

GMF (Sync) : High (unavailable)

Contact info
Mycarenet@mloz.be

IO 200 incident Solved

Start date 30/01/2023- 11:03
End date 30/01/2023- 11:34
Lead CIN-NIC
Description

Infrastructure incident with impact on GMD consult / notify CR - register

Impact

GMF (Sync) : High (unavailable)

Contact info
Mycarenet@mloz.be

IO 100 incident Solved

Start date 27/01/2023- 13:55
End date 27/01/2023- 17:35
Lead CIN-NIC
Description

Technical issues causing high response times and unavailability

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Contact info
mycarenetservices.gezo.ict@cm.be

STORINGEN MOGELIJK DOOR PROBLEMEN MET DE MICROSOFT-DIENSTEN Solved

Start date 25/01/2023- 10:45
End date 25/01/2023- 14:30
Lead Vitalink
Description

Eén van de componenten van Vitalink functioneert in een Microsoft-cloud. Daardoor is het mogelijk dat de wereldwijde problemen met Microsoft-diensten ook een impact hebben op Vitalink. Enkele meldingen wijzen in die richting. 

Wij trachten zo snel mogelijk meer details te weten en excuseren ons voor de mogelijke impact
Impact

Eén van de componenten van Vitalink functioneert in een Microsoft-cloud. Daardoor is het mogelijk dat de wereldwijde problemen met Microsoft-diensten ook een impact hebben op Vitalink
Contact info

vitalink@vlaanderen.be

Issues with Consult RN and Data Attribute Service (DAAS) Solved

Start date 23/01/2023- 14:01
End date 23/01/2023- 14:17
Lead Smals
Description

There are currently issues with the eHealth services Consult RN and Data Attribute Service (DAAS).

Impact

Users may experience issues with Consult RN PersonService and Data Attribute Service (DAAS).

Issues with eHealthBox (eHBox) Solved

Start date 09/01/2023- 09:18
End date 09/01/2023- 09:45
Lead Smals
Description

There are currently issues with eHBox. Our teams are working on it.

Impact

Users may experience issues with eHealthBox

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