Issues impacting the Vitalink services Solved

Start date:

13/03/2024 - 13:41

End date:

13/03/2024 - 19:14

Lead:

Vitalink

Description:

Update:

• 17 h 16 - the full restoration time is reassessed at 19:00.
• 15 h 49 - Only Social Security Identification Numbers (SSINs) ending with the number "2" are affected. 
• 15 h 34 - 90 % of the service is restored. The impact will gradually decrease, and service should be fully restored by 17:30.
• 15 h 05 - Most patients do not have access to their data

There is an incident affecting the service Vitalink. 
We understand the importance of this service to your business. Please see below for more information. 

Incident overview
The Vitalink service is not available.

Estimated resolution time
We are working to resolve this incident as a matter of urgency. 
The incident is expected to be resolved around 17 h 30. 

Impact:

Impact on service(s) and sub-service(s)
The database is experiencing disturbances
Patients cannot consult their data if they have to go through Vitalink. 

Recommended course of action(s)
n/a

We acknowledge the importance of the service to play in your business, and we extend our sincere apologies for any inconvenience this incident may generate.
We are wholly committed to a swift and efficient resolution.

Please monitor our status page for incident progress updates.