Incidents

Between 10H50 and 13H45, several server nodes encountered network issues.

FarmaFlux recently encounters an increasing number of network-related issues causing business applications -and associated database connections- to stop responding.

The GFD-DPP Consultation re-established operation 11H30.  During noon period, all servers where restared and normal operation continued.

Low: GFD-DPP Consultation was not possible in a few cases.

marc.buckens@apb.be

Very high response times

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Between 15H35 and 16H15, 3 out of 6 server nodes encountered network issues.

FarmaFlux recently encounters an increasing number of network-related issues causing business applications -and associated database connections- to stop responding.

Low: GFD-DPP Consultation was not possible in a few cases.

There are currently disturbances impacting the access to web applications using the eHealth access.

Users might not have the possibility to choice their profil or the organisation for which they want to log on.

Our teams are working on solving this issue.

Since this morning high response times/time-outs since every 15 minutes for about a minute

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Yesterday evening: unavailability of some of our services due to problems during network intervention

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

There are currently disturbances with the mailboxes used by the eHealth support teams (support@ehealth.fgov.be etc.)

For urgent matters, we advise you to call the contact center eHealth : +32 2 788 51 55

There is no impact on the availability of the eHealth services.

You might receive a message confirming a delay in the handling of the mail or the unavailability of the mailbox. 

The messages should handle as soon as the technical issue is resolved.

We are encountering some issues on our services. Our team is working hard to fix it as soon as possible.

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

support@intermut.be

GetData and GetDataTypes on 1 of the 6 servers failed to connect to the backend database.

Retrieval of the GFD-DPP data is partially impacted.  No medication history response given.

marc.buckens@apb.be

High response times for synchronous services, fallback is enforced now for immediate takeover where available, but was not from incident start

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Medium

eAttest : Medium

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium