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Incidents

Issues with Vitalink services Solved

Start date 01/04/2022- 09:30
End date 01/04/2022- 10:20
Lead Smals
Description

There are currently disturbances with the Vitalink services.

Our teams are working on it.

Issues have been solved from 10:20.

Impact

Users might receive 504 Gateway errors when calling the Vitalink services.

IO 100 incident Solved

Start date 29/03/2022- 09:50
End date 29/03/2022- 11:00
Lead CIN-NIC
Description

High response times

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be

IO 600 incident Solved

Start date 29/03/2022- 09:45
End date 29/03/2022- 10:45
Lead CIN-NIC
Description

/ We are currently experiencing problems with our database. We are working on a solution.

Impact

Tarification : High (unavailable)

Contact info
helpdesk.carenet@hziv.be

Issues with eHealth access service Solved

Start date 24/03/2022- 08:39
End date 24/03/2022- 08:54
Lead Smals
Description

Possible errors for a limited number of users (5%) trying to access web applications using the eHealth identification service to login.

Impact

Impact was limited to some users and web applications using the eHealth IDP (identity provider service to authenticate).

IO 100 incident Solved

Start date 21/03/2022- 14:20
End date 21/03/2022- 15:30
Lead CIN-NIC
Description

Short interruptions and disturbances due to network issues

Impact

Chapter IV Ask : Low

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Low

Tarification : Low

Medical House Subscription : Low

Member Data : Low

Contact info
mycarenet@cm.be

Issues with Recip-e and MyCareNet services for CareConnect users Solved

Start date 21/03/2022- 09:00
End date 21/03/2022- 10:00
Lead eHealth
Description

Update: the issues have been solved.

Issues with Recip-e and MyCareNet services for doctors using CareConnect. Our partner is working on a solution.

Impact

Doctors who use CareConnect may receive errors for Recip-e and MyCareNet services.

IO 100 incident Solved

Start date 20/03/2022- 14:00
End date 20/03/2022- 20:15
Lead CIN-NIC
Description

Database migration taking more time than planned

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenet@cm.be

IO 300 incident Solved

Start date 15/03/2022- 16:20
End date 15/03/2022- 21:10
Lead CIN-NIC
Description

Performance impact on BackEnd of IO causing possible time-outs. Our FallBack IO is helping a hand in order to limit the impact.

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Low

Tarification : Low

Member Data : Low

Contact info
helpdesk.carenet@socmut.be

IO 300 incident Solved

Start date 11/03/2022- 09:20
End date 11/03/2022- 11:20
Lead CIN-NIC
Description

Ernstige storingen / Perturbations sérieuses

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
02/515.17.00 Helpdesk.Carenet@mutsoc.be

Issues with eHealth services Solved

Start date 02/03/2022- 09:07
End date 02/03/2022- 10:34
Lead Smals
Description

Issues impacting several eHealth services.

Our teams are working on a solution.

The eHealth BCP has been activated.

UPDATE: issues solved from 10:34.

Impact

The AttributeAuthority and ConsultRN services disturbances might cause errors for users when calling the eHealth services for authentification.

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