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Incidents

IO 600 incident Solved

Start date 24/01/2022- 19:16
End date 24/01/2022- 22:10
Lead CIN-NIC
Description

During an intervention we encountered an unexpected impact on other services. The problem has been resolved.

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
helpdesk.carenet@hziv.be

IO 100 incident Solved

Start date 24/01/2022- 07:15
End date 26/01/2022- 07:00
Lead CIN-NIC
Description

Unjustified refusals of Chapter IV Asks / (sometimes appendix is requested even when not really necessary)

Impact

Chapter IV Ask : Medium

Contact info
mycarenet@cm.be

Aanmelden met itsme® terug mogelijk (onderbrekingen mogelijk) - Connexion à nouveau possible avec itsme® (interruptions possibles) - Logging on possible again with itsme® (interruptions possible) Solved

Start date 17/01/2022- 10:55
End date 17/01/2022- 23:30
Lead BOSA
Description

It is possible to logon again to online services with itsme®.

Short interruptions may still occur.

In this case, please log on with eID or another digital key or try again later.

 

Impact

A message has been published on the FAS for end users.

eForms instability Solved

Start date 17/01/2022- 08:15
End date 17/01/2022- 09:30
Lead HealthConnect
Description

Issues with eForms not being accessible from the integrating software. 

Impact

Users are not able to use eForms from the integrating software.

Contact info

HealthConnect

Issues with eForms Solved

Start date 15/01/2022- 07:20
End date 15/01/2022- 13:00
Lead HealthConnect
Description

There are currently issues with eForms. Our teams are working on a solution.

Impact

Some users may not be able to access or send eForms and receive errors when trying to.

Issues with IAM token Solved

Start date 12/01/2022- 08:15
End date 12/01/2022- 09:00
Lead Smals
Description

There are currently issues with IAM token. Our teams are working on a solution that will be shortly be implemented.

Impact

Issues with IAM token.

Issue to login with eID Solved

Start date 12/01/2022- 01:00
End date 12/01/2022- 12:00
Lead BOSA
Description

You can have problems when trying to login via eID on the FAS. 

Impact

Login problem

Contact info

servicedesk.dto@bosa.fgov.be 

IO 100 incident Solved

Start date 10/01/2022- 11:20
End date 10/01/2022- 12:30
Lead CIN-NIC
Description

Performance issues mycarenet fluxex

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 10/01/2022- 08:50
End date 10/01/2022- 10:30
Lead CIN-NIC
Description

Intermittent issues with performance/response times of MyCarenet fluxes

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be

Issues impacting several eHealth services Solved

Start date 08/01/2022- 12:15
End date 08/01/2022- 13:15
Lead Smals
Description

Disturbances with the IAM TokenExchange service, impacting several application and services, including:

  • 1733
  • CTPC/COVID

Issues have been solved around 13h15.

Impact

Users might receive 504 errors while calling the service.

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