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Incidents

IO 100 incident Solved

Start date 23/05/2022- 10:27
End date 24/05/2022- 10:21
Lead CIN-NIC
Description

Short interruptions/malfunctions

Impact

Chapter IV Ask : High

GMF (Sync) : High

Tarification : High

Medical House Subscription : Medium

Member Data : Medium

 

Contact info

mycarenet@cm.be

Issues with fgov.be Solved

Start date 23/05/2022- 09:00
End date 23/05/2022- 12:40
Lead eHealth
Description

There are currently issues with fgov.be. This causes problems with Recip-e among others. Our partner is working on a solution.

 

Impact

End users may receive errors when using Recip-e due to issues with fgov.be at Chancellerie/Kanselarij.

Issues with the Brussels Health Network portal Solved

Start date 13/05/2022- 20:50
End date 13/05/2022- 22:38
Lead Abrumet
Description

Issues with the Brussels Health Network portal impacting patients and healthcare providers.

Impact

Patients and healthcare providers trying to connect on the Brussels Health Network (Réseau Santé Bruxellois / Brussels GezondheidsNetwerk) will encounter issues both on the https://brusselshealthnetwork.be/ website and through SSO on  https://masanté.belgique.be

IO 100 incident Solved

Start date 08/05/2022- 12:30
End date 08/05/2022- 15:52
Lead CIN-NIC
Description

Synchronous services unavailable: Database migration taking more time than planned

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 05/05/2022- 06:00
End date 05/05/2022- 10:45
Lead CIN-NIC
Description

Technically wrong answer chapter IV ask after release

Impact

Chapter IV Ask : High (unavailable)

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 04/05/2022- 10:24
End date 04/05/2022- 15:47
Lead CIN-NIC
Description

High response times for e-Attest

Impact

eAttest : Medium

Contact info
mycarenet@cm.be

IO 600 incident Solved

Start date 28/04/2022- 16:15
End date 28/04/2022- 16:45
Lead CIN-NIC
Description

Technical issue. Some services highly disturbed

Impact

Chapter IV Ask : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
helpdesk.carenet@hziv.be

IO 300 incident Solved

Start date 19/04/2022- 08:40
End date 19/04/2022- 09:45
Lead CIN-NIC
Description

storingen / Perturbations

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Contact info
02/515.17.00 Helpdesk.Carenet@mutsoc.be

Trouble logging in via CSAM (eID, Itsme...)? Clear your cache and cookies to solve the issue Solved

Start date 12/04/2022- 23:00
End date 13/04/2022- 16:20
Lead BOSA
Description

Update: this incident has been solved. Users may have to reconnect and may be asked once to choose their preference language.

There are currently issues with CSAM due to an intervention on 12/04. Do you experience issues logging in ? Try the following solution:

1. Clear your cache and cookies

2. Restart your browser after having cleared your cache

3. Still unable to log in? Use the incognito modus of your browser

 

 

Impact

Users may receive a blank page when trying to log in via CSAM (eID, Itsme...).

IO 600 incident Solved

Start date 07/04/2022- 23:40
End date 08/04/2022- 10:00
Lead CIN-NIC
Description

Several fluxes impacted, Duurtijd transactie verhoogt of falingen mogelijk

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Low

Contact info
helpdesk.carenet@caami-hziv.be
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