IO 300 incident Solved Start date 05/06/2023- 12:07 End date 05/06/2023- 13:25 Lead CIN-NIC Description Tarification Impact Tarification : High (unavailable) Contact info helpdesk.carenet@solidaris.be
MyCareNet - Incident with impact on Memberdata (MDA) and eAttest Solved Start date 01/06/2023- 13:30 End date 01/06/2023- 14:00 Lead CIN-NIC Description Impact on MyCareNet Nippin V2 platform for the fluxes Memberdata (MDA) and eAttest. Impact Activation of DRP solutions stabilized the environment. Contact info support@intermut.be
Issues with Recip-e service for executors and prescribers Solved Start date 26/05/2023- 14:15 End date 26/05/2023- 15:05 Lead Recip-e Description Update: 15:00: following the implemented solution, the service is stabilizing. Errors are still possible. Update 14:50: our teams have investigated the issue and are currently implementing a solution. There are currently issues with Recip-e Executor and Prescribers. Our teams are working on it. Impact Errors may occur when trying to retrieve prescriptions. Contact info servicedesk@recip-e.be
Recip-e service has interuptions Solved Start date 12/05/2023- 10:15 End date 12/05/2023- 12:00 Lead Recip-e Description Recip-e services are disrupted Impact Recip-e services are disrupted Contact info servicedesk@recip-e.be
Issues with Recip-e service for executors Solved Start date 11/05/2023- 11:05 End date 11/05/2023- 11:12 Lead Recip-e Description There are currently issues with Recip-e Executor services Impact Errors may occur when trying to retrieve prescriptions. Contact info servicedesk@recip-e.be
IO 100 incident Solved Start date 09/05/2023- 19:00 End date 09/05/2023- 19:25 Lead CIN-NIC Description Incident yesterday evening: High response times causing unavailability Impact Chapter IV Ask : High (unavailable)GMF (Sync) : High (unavailable)Tarification : High (unavailable)Medical House Subscription : High (unavailable)Member Data : Medium Contact info mycarenetservices.gezo.ict@cm.be
IO 100 incident Solved Start date 04/05/2023- 18:45 End date 04/05/2023- 19:45 Lead CIN-NIC Description High response times causing intermittent time-outs and, as a consequence, intermittent unavailabilities Impact Chapter IV Ask : High (unavailable)GMF (Sync) : High (unavailable)Tarification : High (unavailable)Medical House Subscription : High (unavailable)Member Data : Medium Contact info mycarenetservices.gezo.ict@cm.be
disturbance with RSW Solved Start date 04/05/2023- 09:45 End date 04/05/2023- 12:15 Lead RSW Description Very high response times causing unavailability to access RSW services Impact Physicians might receive errors while using the RSW services. Contact info icthelpdesk@rsw.be
Disturbances impacting the Vitalink SOAP services Solved Start date 04/05/2023- 09:00 End date 04/05/2023- 12:15 Lead Vitalink Description Following issues with a HUB partner, there are issues with the Vitalink SOAP services. Our teams are investigating the issues. Impact Physicians might receive errors while using the Vitalink services.
IO 100 incident Solved Start date 03/05/2023- 14:55 End date 03/05/2023- 15:10 Lead CIN-NIC Description Very high response times chapter IV causing unavailability (fallback for consultation) Impact Chapter IV Ask : High (unavailable)Chapter IV Consultation : Low Contact info mycarenetservices.gezo.ict@cm.be