Incidents

Problems with internal service bus: High response times

eAttest : Low

Tarification : High

Member Data : Medium

mycarenet@cm.be

We are experiencing disruptions on MDA services. 

Member Data : Medium

helpdesk.carenet@socmut.be

There are currently instability issues at the National Register. The teams are working on a solution.

The impact on users of eHealth services is as follows.

Failure on the following applications is possible:

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: there is a failure when verifying 'parental' access for users with children
• CareLink (care relationship)

Update: new issues detected since 10:15. The teams are trying to solve this as soon as possible.

Update: the issues were stabilized at 9:45.

There are currently issues at the National Register. The teams are working on a solution.

The impacts on users of eHealth services are as follows

Failure on the following applications:

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: there is a failure when verifying 'parental' access for users with children
• CareLink (care relationship)

There are currently issues with the National Register. The teams are working on a solution.

The impacts on users of eHealth services are as follows
Failure on the following applications:

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: there is a failure when verifying 'parental' access for users with children
• CareLink (care relationship)

Problems with our internal service bus with impact on response times

eAttest : Medium

Tarification : Medium

Member Data : Medium

There are currently disturbances with the National Register. Their teams are investigating the issue.

The impacts on users of eHealth services are as follows
Failure on the following applications:

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: there is a failure when verifying 'parental' access for users with children
• CareLink (care relationship)

Recip-e ETK public key has changed yesterday evening.

If you encounter issues, please refresh the cached key in the application or on the server connecting to Recip-e.

Prescriptions cannot be treived from Recip-e server with old (cached) public key

servicedesk@recip-e.be

S033-FSB Platform Production is down

people who own a role may have problems logging in, the role will not be "loaded"

Impacted services eMandate and e-Birth

In de nasleep van de productie Go Live DBSAM v2 in de backend eerder deze week konden zorgverleners enige hinder ondervinden. De meldingen ons toegezonden werden onderzocht. Het is moeilijk aan te geven wanneer de hinder ondervonden werd, wanneer niet,… maar in het algemeen was deze gelimiteerd maar uiteraard voor wie het voorhad niet aangenaam. De zoektocht naar waar de problemen zich juist situeerden vroeg wel even wat tijd wegens de complexiteit. Ondertussen werden de nodige aanpassingen gedaan aan de backend zodoende de problemen te verhelpen. We wensen ons voor de hinder te excuseren. We bekijken intern wat we kunnen doen om dit naar de toekomst te voorkomen.

 À la suite de la mise en production de DBSAM v2 dans le backend en début de semaine, les prestataires de soins de santé pourraient subir quelques désagréments. Les rapports qui nous ont été envoyés ont fait l'objet d'une enquête. Il est difficile de dire quand le désagrément a été vécu, quand il ne l'a pas été, ... mais en général il a été limité mais bien sûr pas agréable pour ceux qui l'ont vécu. La recherche de l'emplacement exact des problèmes a pris un certain temps en raison de sa complexité. Pendant ce temps, les ajustements nécessaires ont été apportés au backend afin de résoudre les problèmes. Nous tenons à nous excuser pour ce désagrément. Nous examinons ce que nous pouvons faire en interne pour éviter que cela ne se reproduise.

Environment : Production
Service(s) impacted :

Sector(s) using the impacted service(s) :

• hospital
• pharmacist
• physician

Timestamp : 28/01/2022 12:18

Contact information : support@intermut.be