IO 500 incident Solved Start date 16/06/2023- 10:42 End date 16/06/2023- 11:29 Lead CIN-NIC Description Change Impact Chapter IV Ask : High (unavailable)Chapter IV Consultation : Low Contact info MyCareNet@mloz.be
Issues impacting the eH2eBox service Solved Start date 16/06/2023- 09:07 End date 16/06/2023- 13:30 Lead eHealth Description There might be disturbances with the eH2eBox service. Our teams are investigating the issue. Impact Errors possible for healthcare professionals when sending messages from their eHealthBox to the eBox of citizens.
Issues with Recip-e prescriber and executor Solved Start date 13/06/2023- 15:45 End date 13/06/2023- 15:55 Lead Smals Description Update: the issues with Recip-e have been solved. There are currently issues with Recip-e Prescriber and Executor. Our teams are working on it. An update will follow. Impact Users receive errors when using Recip-e.
Recip-e incident Solved Start date 11/06/2023- 10:00 End date 11/06/2023- 11:45 Lead Recip-e Description Recip-e services interrupted Impact Prescripber, Executor services are interrupted due to a database intervention this morning. Update 11:50, all services are back OK Update 12:05, Prescriptions created today are not yet availalable, this will be done in the next hour Update 12:20, All prescriptions created today are back available. Contact info servicedesk@recip-e.be
MyCareNet Incident Solved Start date 10/06/2023- 08:00 End date 10/06/2023- 11:00 Lead CIN-NIC Description Naar aanleiding van een netwerk incident binnen het platform ondervonden meerdere fluxen impact. De impact was niet totaal voor het hele platform, maar ook niet verwaarloosbaar, niet voor alle fluxen, niet altijd 100% voor een flux... Na onderzoek werd een oplossing in plaats gebracht en stabiliseerde de omgeving rond 11u in de ochtend. Excuses voor het ongemak. Suite à un incident réseau sur la plateforme, plusieurs flux ont été impactés. L'impact n'était pas total pour l'ensemble de la plateforme, mais pas négligeable non plus, pas pour tous les flux, pas toujours à 100% pour ces flux impactés.... Après investigation, une solution a été mise en place et l'environnement s'est stabilisé vers 11h. Toutes nos excuses pour les désagréments encourus. Impact .. Contact info support@intermut.be
IO 300 incident Solved Start date 05/06/2023- 12:07 End date 05/06/2023- 13:25 Lead CIN-NIC Description Tarification Impact Tarification : High (unavailable) Contact info helpdesk.carenet@solidaris.be
MyCareNet - Incident with impact on Memberdata (MDA) and eAttest Solved Start date 01/06/2023- 13:30 End date 01/06/2023- 14:00 Lead CIN-NIC Description Impact on MyCareNet Nippin V2 platform for the fluxes Memberdata (MDA) and eAttest. Impact Activation of DRP solutions stabilized the environment. Contact info support@intermut.be
Issues with Recip-e service for executors and prescribers Solved Start date 26/05/2023- 14:15 End date 26/05/2023- 15:05 Lead Recip-e Description Update: 15:00: following the implemented solution, the service is stabilizing. Errors are still possible. Update 14:50: our teams have investigated the issue and are currently implementing a solution. There are currently issues with Recip-e Executor and Prescribers. Our teams are working on it. Impact Errors may occur when trying to retrieve prescriptions. Contact info servicedesk@recip-e.be
Recip-e service has interuptions Solved Start date 12/05/2023- 10:15 End date 12/05/2023- 12:00 Lead Recip-e Description Recip-e services are disrupted Impact Recip-e services are disrupted Contact info servicedesk@recip-e.be
Issues with Recip-e service for executors Solved Start date 11/05/2023- 11:05 End date 11/05/2023- 11:12 Lead Recip-e Description There are currently issues with Recip-e Executor services Impact Errors may occur when trying to retrieve prescriptions. Contact info servicedesk@recip-e.be