Incidents

There is an incident affecting the service(s) Vitalink. 
We understand the importance of this service(s) to your business. Please see below for more information.

The external supplier linked to this incident is wholly committed to a swift and efficient resolution.

Incident overview

Vitalink informs that decryption or the gateway are disrupted. 
Update: according to initial analyses, it appears to be a DNS (internet name resolution) problem that is the cause. 

Estimated resolution time 

Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates. The external supplier linked to this possible cause has been warned and is looking for a solution. 

Recommended course of action(s):

There are no recommended actions. 

Issue impacting network. 

A server was isolated by BelNet thinking it was under a deny of service (DDOS) attack. 
The DDOS protections detected a false positive; the server was no longer able to communicate with other servers and services because it had been put into isolation. 

Following the various DDOS attacks in recent weeks, the protections have been set to a higher level of awareness. 
They have now been reset to a normal level. 

Impacts are observed on eHealth services, MyCareNet, and Recip-e services, affecting general practitioners, pharmacists, and hospitals.

Particular impacts are discernible within E2EE (ETK Depot, KGSS), MyCareNet (Tarification, Insurability), and Recip-e (Prescriber, Executor).

All external or dependant stakeholders (like the Vlaamse Sociale Bescherming network), software providers and external service providers reliant on these services are similarly affected.

Connexion to PharmaFlux servers Lost

consultation DPP

Enregistrement du BVAC

Enregistrement des Vaccins

Update: the service has been restored.

There are currently issues with Itsme.

End users may receive an error when trying to connect.

More info and updates: https://itsme.statuspage.io/

Ernstige storingen / Perturbations sérieuses

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

helpdesk.carenet@solidaris.be 02/515 17 00

Our team is investigation some performance issues

Chapter IV Ask : Low

Chapter IV Consultation : Low

support@intermut.be

Our team is investigation some performance issues

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

Request of an access token might not work anymore. 
Use of several eHealth services is also impacted.

Our teams are investigating the issue.
The issue was completely solved from 12:40.

Access to eHealth services are not working properly. 

Impact on 

• Connection to eHealth services
• eHealthBox
• Metahub
• Recip-e
• EMSR
• others 

There is a possible issue affecting our service(s) eHealth.
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview: an error message saying that the eHealthBox is full and there doesn't seem to be any way of deleting messages. 

Impact on service(s) and sub-service(s): eHealthBox produces the message that the eHealthbox is full, but no message is displayed to give the option to delete content, thereby freeing up space. As additional space is not available, it is not possible to use eHealthBox correctly. 

Scope of the incident: all users of the eHealthBox (pharmacist, general practitioner, ...).

Recommended course of action(s): there are no specific recommanded actions. A workaround will be put in place tonight to resolve the incident.

Update (16:43): workaround is running and will be effective in a few minutes. 

Incident closed at 17:45. Issues impacting the eHealthBoxes have been solved.

The eHealth Status is not giving results on most eHealth Services. It can therefore not be used as an indicator of the status of these services. 

There are currently no issues impacting the eHealth services.

There should be no impact on the use of the eHealth services.

Our teams are working on a solution regarding the monitoring and dahsboard.