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Incidents

Issues with Recip-e prescriber and executor Solved

Start date 13/06/2023- 15:45
End date 13/06/2023- 15:55
Lead Smals
Description

Update: the issues with Recip-e have been solved.

There are currently issues with Recip-e Prescriber and Executor. Our teams are working on it. An update will follow.

Impact

Users receive errors when using Recip-e.

Recip-e incident Solved

Start date 11/06/2023- 10:00
End date 11/06/2023- 11:45
Lead Recip-e
Description

Recip-e services interrupted

Impact

Prescripber, Executor services are interrupted due to a database intervention this morning.

Update 11:50, all services are back OK

Update 12:05, Prescriptions created today are not yet availalable, this will be done in the next hour

Update 12:20, All prescriptions created today are back available.

Contact info

servicedesk@recip-e.be

MyCareNet Incident Solved

Start date 10/06/2023- 08:00
End date 10/06/2023- 11:00
Lead CIN-NIC
Description

Naar aanleiding van een netwerk incident binnen het platform ondervonden meerdere fluxen impact. De impact was niet totaal voor het hele platform, maar ook niet verwaarloosbaar, niet voor alle fluxen, niet altijd 100% voor een flux... Na onderzoek werd een oplossing in plaats gebracht en stabiliseerde de omgeving rond 11u in de ochtend. Excuses voor het ongemak.

Suite à un incident réseau sur la plateforme, plusieurs flux ont été impactés. L'impact n'était pas total pour l'ensemble de la plateforme, mais pas négligeable non plus, pas pour tous les flux, pas toujours à 100% pour ces flux impactés.... Après investigation, une solution a été mise en place et l'environnement s'est stabilisé vers 11h. Toutes nos excuses pour les désagréments encourus.

Impact

..

Contact info

support@intermut.be

IO 300 incident Solved

Start date 05/06/2023- 12:07
End date 05/06/2023- 13:25
Lead CIN-NIC
Description

Tarification

Impact

Tarification : High (unavailable)

Contact info
helpdesk.carenet@solidaris.be

Issues with Recip-e service for executors and prescribers Solved

Start date 26/05/2023- 14:15
End date 26/05/2023- 15:05
Lead Recip-e
Description

Update: 15:00: following the implemented solution, the service is stabilizing. Errors are still possible.

Update 14:50: our teams have investigated the issue and are currently implementing a solution.

There are currently issues with Recip-e Executor and Prescribers. Our teams are working on it.

Impact

Errors may occur when trying to retrieve prescriptions.

Contact info

servicedesk@recip-e.be

Recip-e service has interuptions Solved

Start date 12/05/2023- 10:15
End date 12/05/2023- 12:00
Lead Recip-e
Description

Recip-e services are disrupted

Impact

Recip-e services are disrupted

Contact info

servicedesk@recip-e.be

Issues with Recip-e service for executors Solved

Start date 11/05/2023- 11:05
End date 11/05/2023- 11:12
Lead Recip-e
Description

There are currently issues with Recip-e Executor services

Impact

Errors may occur when trying to retrieve prescriptions.

Contact info

servicedesk@recip-e.be

IO 100 incident Solved

Start date 09/05/2023- 19:00
End date 09/05/2023- 19:25
Lead CIN-NIC
Description

Incident yesterday evening: High response times causing unavailability

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

IO 100 incident Solved

Start date 04/05/2023- 18:45
End date 04/05/2023- 19:45
Lead CIN-NIC
Description

High response times causing intermittent time-outs and, as a consequence, intermittent unavailabilities

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenetservices.gezo.ict@cm.be
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